Nuru Zungo
Arusha,Tanzania
Summary
Control and Quality Assurance Officer with 6 years of progressive experience in branch operations, compliance oversight and risk control within dynamic banking environments. Strong familiarity in implementing quality control measures and identifying process improvements for enhanced efficiency. Proven ability to strengthen internal controls, enhance process efficiency and support managemnet decision. Equipped with analytical skills, problem-solving, and communication skills. Committed to optimize processes and ensure high-perfomance standards,monitoring customer interactions and improving service delivery.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Control & Quality Assurance Officer
NMB Bank Plc
Mwanga
01.2025 - Current
- Oversee implementation of internal controls to ensure full compliance with operational and regulatory standards are effectively implemented.
- Conduct weekly loan disbursement reviews to confirm adherence to approved credit terms and internal policies.
- Perform branch business position analysis, monitoring portfolio performance trends and identifying potential risk exposures.
- Review reconciliations of cash and suspense accounts to ensure financial accuracy and operational integrity.
- Identify control gaps and provide actionable recommendations to management, reducing repeat audit findings.
- Provide analytical insights on operational risk indicators to support informed decision-making.
- Facilitate compliance and quality assurance training sessions to enhance staff awareness and performance
Bank Officer
NMB Bank Plc
Namanga, Tanzania
10.2019 - 12.2024
- Opened and maintained new to bank accounts, ensuring proper KYC compliance and documentation accuracy.
- Processed and facilitated foreign exchange transactions, inline with regulatory requirements.
- Handled customer escalations to protect client relationship and bank's reputation.
- Supported branch sales initiatives through cross-selling and proactive customer engagement while maintaining compliance standards.
Education
Master of Science - Finance & Investment
Institute of Accountancy Arusha
Arusha, Tanzania 07.2021 - 12.2022
Bachelor of Science - Agricultural Economics & Agribusiness
Sokoine University of Agriculture
Morogoro, Tanzania 10.2013 - 11.2016
Skills
- Operational risk oversight
- Compliance monitoring
- Process Improvement
- Leadership & Staff Training
- Interpersonal skills
- Analytical & Organizational
Languages
English
Upper Intermediate
B2
Swahili
Proficient
C2
Referees
- Caroline Massau
Branch Manager, NMB Bank Plc,Mwanga
Email: Caroline.Massau@nmbbank.co.tz
Phone: 0743060606
- Robert Samiji
Senior Coverage Manager Agri Retail,
NMB Bank Plc Head Office
Email: Robert.Samiji@nmbbank.co.tz,
Phone: 0765270048
- Joseph Masimba
Ass. Lecturer, Sokoine University of
Agriculture
Email: josephmasimba@yahoo.com
Phone: 0713516898
Timeline
Control & Quality Assurance Officer
NMB Bank Plc
01.2025 - Current
Master of Science - Finance & Investment
Institute of Accountancy Arusha
07.2021 - 12.2022
Bank Officer
NMB Bank Plc
10.2019 - 12.2024
Bachelor of Science - Agricultural Economics & Agribusiness
Sokoine University of Agriculture
10.2013 - 11.2016