NURU SANGA
Iringa,04
Summary
A dynamic leader with a proven track record at Kn7 Hotel Songwe, I excel in team motivation and problem-solving, enhancing team productivity and customer satisfaction. Skilled in client support and multitasking, I successfully fostered a collaborative environment, driving continuous improvement and achieving significant service quality standards.
Overview
3
3
years of professional experience
Work History
Team Leader
Kn7 Hotel Songwe
10.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Observed packing operations to verify conformance to specifications.
Hotel Housekeeper
VR Club Beach Hotel
07.2022 - 04.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests'' overall experience during their stay.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
- Increased efficiency of front office operations by implementing effective organization strategies for documentation management.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Certificate of Technical Studies - Hotel Management And Tourism
Malunde Instutute of Tourism
Iringa11-2021
Certificate of Secondary Education - Art
Mninga Secondary School
Iringa09-2020
Certificate of Primary School Education -
Mlimani Primary School
Iringa11-2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Client support
- Client service
- Complaint resolution
- Multitasking Abilities
Languages
Kiswahili
Native language
English
Upper intermediate
B2
Timeline
Team Leader
Kn7 Hotel Songwe
10.2024 - Current
Hotel Housekeeper
VR Club Beach Hotel
07.2022 - 04.2023
Certificate of Technical Studies - Hotel Management And Tourism
Malunde Instutute of Tourism
Certificate of Secondary Education - Art
Mninga Secondary School
Certificate of Primary School Education -
Mlimani Primary School
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