Novart Kashamba
Zanzibar
Summary
Dynamic professional with a proven track record at Park Hyatt Zanzibar Hotel, excelling in customer service and cash handling. Recognized for enhancing guest experiences through exceptional assistance and a strong work ethic. Adept at training staff and optimizing operations, driving satisfaction and repeat business in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Cashier/services Attendant
Emirates Leisure Retail Zanzibar
2026.01 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted customers with inquiries and provided product information.
- Monitored stock levels and communicated restocking needs to management.
- Trained new staff on cash handling procedures and store policies.
Bartender and Barista
White Sand Luxury Villas & Spa Hotel
2024.06 - 2025.06
- Crafted signature cocktails and beverages, enhancing guest experience through creativity and attention to detail.
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business in a luxury setting.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards consistently.
- Assisted in inventory management, tracking supplies and ordering as needed to optimize stock levels.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Team Leader
Park Hyatt Zanzibar Hotel
2022.04 - 2024.12
- Led daily operations to enhance guest satisfaction and streamline service delivery.
- Trained and mentored team members to ensure high performance standards.
- Implemented staff scheduling systems to optimize workforce efficiency.
- Coordinated departmental meetings to align team goals with hotel objectives.
- Assisted in recruitment to build team of top performers.
Restaurant Waiter
Park Hyatt Zanzibar Hotel
2019.03 - 2022.03
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted with menu recommendations, enhancing dining experiences through product knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Victoria College Institute
Mwanza Tanzania 2016-09
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Order taking
Accomplishments
- Hotel management of food, beverage and sales certificate.
- Bar academy certificate.
- Tourism and Hospitality certificate.
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Person interesting like hobbies
- Traveling over viewing picnic sites.
- Reading books, short stories and novels.
- Leaning foreign languages, listening and speaking.
- Sports like football, volleyball water spots and gym.
Referees
Name, ANAIS
Restaurant manager (Beach House restaurant) Park Hyatt hotel Zanzibar.
Contact, +33632885599,
+255776041133.
Name, JOANA MARTINHO VIEIRA
Food and beverage manager white Sand luxury villas & spa hotel Zanzibar.
Contact, +34600385624,
+34678741947.
Name, LAILA KANGALE
Human resources manager Emirates Leisure Retail Zanzibar Airport.
Contact, +255 773 343 798.
Timeline
Cashier/services Attendant
Emirates Leisure Retail Zanzibar
2026.01 - Current
Bartender and Barista
White Sand Luxury Villas & Spa Hotel
2024.06 - 2025.06
Team Leader
Park Hyatt Zanzibar Hotel
2022.04 - 2024.12
Restaurant Waiter
Park Hyatt Zanzibar Hotel
2019.03 - 2022.03
High School Diploma -
Victoria College Institute