Novart Hospart
Head waiter
Zanzibar ,Tanzania
Overview
7
7
years of professional experience
Work History
Head Waiter
White sand Zanzibar
Zanzibar , Tanzania
01.2023 - Current
- Promote the best movable items in your menu and up sales
- Maintain general cleanliness to staff
Team Leader
Park Hyatt hotel Zanzibar
Zanzibar
03.2017 - 08.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
High School Diploma -
Sacred Heart
Tanzania 12-2018
Skills
- Solving complain to difficult guest and customer
- Daily briefing before to work of staff
- Well organized teamwork and work plan
- Menu presentation
- Team Supervision
- Point of Sale (POS) system operations
- Buffet setup and takedown
- Upselling techniques
- Relationship Management
- Item promotion
- Order Accuracy
- Sales Techniques
- Wine Pairings
- Order Taking
- Food Preparation
- Safe Food Handling
- Check payment processing
- Menu knowledge
- Cash Handling
- Wine Knowledge
- Strong leadership
- Event Planning
- Menu Memorization
- Hygiene standards
- Effective customer upselling
Languages
Swahili
First Language
Timeline
Head Waiter
White sand Zanzibar
01.2023 - Current
Team Leader
Park Hyatt hotel Zanzibar
03.2017 - 08.2018
High School Diploma -
Sacred Heart
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