Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
References
Certification
HOBBIES
Timeline
Generic

Noela Kimati

ARUSHA

Summary

A Fast Learner capable to adapt to new working environment, optimizing knowledge acquired for the best practices. Properly utilize skills and experiences to attain company mission and visions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position in a competitive firm where I can join a team and contribute to bringing value and develop the skill set further.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Stock Management Associate

GREENLIGHTPLANET LTD
09.2020 - Current
  • Audit inventory by checking merchandise and products to determine inventory levels in online Google Sheets and Angaza; anticipating store demand in relation to sales.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Ensure that Stock Recall is effectively done where stock older than 14 days is recalled to the shop for verification and re-issuance.
  • Generated Stock Variance Reports between Physical vs Angaza sales and stocks and presentations for senior management.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns. Also analyzed shop and field data to identify trends and anticipate customer needs.
  • Trained and mentored junior staff on customer service strategies and techniques.Also Retrained SSEs occasionally and on emerging issues geared at meeting efficiency in the Sun King Stores.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Customer Service Executive

GREENLIGHTPLANET LTD
02.2018 - 09.2020
  • Answer all calls professionally and provide information about SunKings products and services, take/cancel orders or obtain details of complaints in a timely and organized manner
  • Keep records of customer interaction, and transactions, recording details of inquiries, complaints and comments as well as actions taken via Angaza.
  • Proactively contact dormant customers directly to resolve any pending issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Refer unresolved customer grievances or special request to designated departments for further investigation.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
  • Prepare detailed reports after Monthly Field visits and sought ways to improve processes and services provided.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Junior Mobishop Operator

MOBISOL UK.LTD
08.2017 - 01.2018

  • Providing information About Mobisol Products and Educating customers on appropriate use of Solar Home Systems(SHS).
  • Assist in Administrating All Sales Made by the Sales Representatives in the Mtawi System.
  • Responsible for Mobishop performance including handover, inventory and appearance of the Mobishop.
  • Listening to customer complaints and submit them to the appropriate department for problem solving.
  • Explaining after-sales service to customers.
  • Reporting mobishop expenses to Mobishop Team Leader.

Sales Representative

DKT INTERNATIONAL.LTD
11.2016 - 07.2017
  • Performing Field Visits to customers and provide information on DKT Products to create awareness and sell companys products.
  • Creation of New Clients in the Granada System and update existing ones.
  • Assist in Administrating All Sales Made in the Granada System and make follow up on outstanding debts.
  • Prepare Reports(Monthly) on the outcome from the field visits.

Normal Flow Personal Assistant (Field Practical Training)

Tanzania Revenue Authority (Moshi)
04.2016 - 05.2016
  • Assist Income Tax Explanations to Walk-in Clients.
  • Uploading VAT Returns to TRA database
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Collaborated with other support staff in coordinating joint projects or covering workload during absences.

Database Assistant (Volunteer)

Tanzania Revenue Authority (Moshi)
10.2015 - 12.2015
  • Data Administrations Clerk
  • Assist in Administrations Activities, e.g
  • Operations and Maintenance of office electronics devices
  • Assist in Helpline and Front-Desk tasks

Customer Care Assistant (Volunteer)

Vodacom Tanzania
10.2012 - 12.2012
  • Handling Customer queries
  • Verifications and Updating of customer and order information
  • Updating customer records, transactions, complaints, comments and follow up to resolutions stage.

Personal Assistant (Volunteer)

Vodacom Tanzania
08.2010 - 01.2011
  • Helpline Activities
  • Coordination of the Customer Care activities
  • Handling Administrative activities like, maintaining records in database systems and bookkeeping works.

Education

DIPLOMA IN MICROFINANCE MANAGEMENT -

MOSHI COOPERATIVE UNIVERSITY(MOCU)
10.2016

CERTIFICATE IN MANAGEMENT AND ACCOUNTING -

MOSHI COOPERATIVE UNIVERSITY(MOCU)
10.2013

CERTIFICATE OF SECONDARY EDUCATION -

NGARENARO ST JOSEPH GIRLS SECONDARY SCHOOL
09.2009

CERTIFICATE OF PRIMARY EDUCATION -

ARUSHA MODERN SCHOOL
09.2004

Skills

  • Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing I am also a keen listener and gives prompt feedback
  • Analytical Skills: I can recognize areas of weaknesses requiring improvements and make recommendations to the management for consideration, approval and implementation
  • Leadership and Management Skills: I am a goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches team members to meet high performance standards
  • ICT Competence: Proficient in Windows, Word, Outlook, Excel, Access, Power Point, Email and Internet
  • Driving Skills: Holder of Driving License Class B and D

Additional Information

On January 28th to January 30th 2016 ; Participated in a Workshop training in Customer Service which was organized by Moshi Cooperative University and received a Certificate of Attendance., 



Personal Information

  • Date of Birth: 05/12/91
  • Gender: Female
  • Nationality: Tanzanian
  • Marital Status: Single

References

  • Mr Eliah Edward Dule, Customer Engagement Manager,Africa, GLP(Greenlightplanet LTD), +255(0) 754067205, eliah.dule@greenlightplanet.com
  • Mr. Joseph Sawe, Senior Associate Operations, GLP Greenlightplanet LTD, +255(0)754827474, joseph.sawe@greenlightplanet.com
  • Mr Hassan Issa Mangapi, Regional Sales Manager, DKT International Ltd., +255(0) 767500795

Certification

  • Customer Service Executive Workshop Training - January 28th to January 30th 2016


HOBBIES

Swimming, Interior Design, Event Planning.


I Passionate about Interior Designing and aspire so much into organizing and playing around with space and designs. I am also passionate about planning events and seeing things going as planned and delivering the best service to everyone around.


Timeline

Stock Management Associate

GREENLIGHTPLANET LTD
09.2020 - Current

Customer Service Executive

GREENLIGHTPLANET LTD
02.2018 - 09.2020

Junior Mobishop Operator

MOBISOL UK.LTD
08.2017 - 01.2018

Sales Representative

DKT INTERNATIONAL.LTD
11.2016 - 07.2017

Normal Flow Personal Assistant (Field Practical Training)

Tanzania Revenue Authority (Moshi)
04.2016 - 05.2016

Database Assistant (Volunteer)

Tanzania Revenue Authority (Moshi)
10.2015 - 12.2015

Customer Care Assistant (Volunteer)

Vodacom Tanzania
10.2012 - 12.2012

Personal Assistant (Volunteer)

Vodacom Tanzania
08.2010 - 01.2011

DIPLOMA IN MICROFINANCE MANAGEMENT -

MOSHI COOPERATIVE UNIVERSITY(MOCU)

CERTIFICATE IN MANAGEMENT AND ACCOUNTING -

MOSHI COOPERATIVE UNIVERSITY(MOCU)

CERTIFICATE OF SECONDARY EDUCATION -

NGARENARO ST JOSEPH GIRLS SECONDARY SCHOOL

CERTIFICATE OF PRIMARY EDUCATION -

ARUSHA MODERN SCHOOL

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Noela Kimati