NJILE MERDADI BARAKAEL
DAR ES SALAAM
Summary
Proven leader with a track record of enhancing operational efficiency at DCB COMMERCIAL BANK PLC. Excelled in team building and significantly improved customer satisfaction through innovative problem-solving and effective communication. Skilled in compliance management and computer applications, demonstrating a blend of technical and interpersonal abilities to drive forward company objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
DCB COMMERCIAL BANK PLC
11.2018 - Current
- Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
- Cash Management(Order and arrange clearing of surplus cash,Receive notes and coins from tellers to be lodged into vault,Monitor cash trends and ensure cash holdings are within prescribed limits and Suprise check)
- Asset custodianship( treasury cash, reserve stocks of traveller’s cheques and blank forms, safe custody and securities.duplicate keys,, Automated Teller Machine (ATM) keys and Branch Stationery)
- Safe custody and securities (Control and check the logging in of safe custody and security items, Effect revenue recoveries for safe custody items,Ensure correct handling of bank chequebooks taken into reserve stock,Control the handing up of safe custody articles,Attend to all aspects regarding vault lockers according to laid-down procedures and Trace untracked Safe Custody items to customers)
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Trained employees on proper procedures and strategies to improve productivity.
- Reviewing performance metrics and financial data to assess operational effectiveness and suggest improvements
- Leading team-building and staff development activities.
- Identifying prioritize and resolve customer service and operational issues
- Monitoring customer feedback and recommend strategies to improve the customer experience
Customer Services Supervisor
DCB COMMERCIAL BANK PLC
08.2017 - 10.2018
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Overseeing and assessing customer service staff activities, and providing them with regular performance- related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Authorising Account Opening,ATM Card issuing.
- Cross selling of bank products.
Operation Officer
DCB COMMERCIAL BANK PLC
03.2011 - 07.2017
- Perfoming Customer service duties
- Perfoming Telling Duties.
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Reconciliation of Suspense Account.
- Tiss and TT processing.
- ATM Balancing.
Relatioship Officer
NMB Bank Plc
08.2008 - 06.2009
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Maintained and built close relationships with customers through regular contact and visits.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Education
Certified Personal Banker (CPB) - Certified Personal Banker (CPB)
Tanzania Institute Of Bankers (TIOB)
Tanzania12.2018
Bachelor of Commerce -BCOM - Bachelor of Commerce in Accounting
University of Dar Es Salaam (UDSM)
Tanzania05.2008
Certificate For Advanced Secondary Education (CASE - Economics.Commerce And Accounting
Arusha Secondary School
Arusha05.2005
Certificate For Secondary Education (CSE - Business Studies
Weruweru Girls Secondary School
12.2002
Certificate For Primary Education(CPE) - Primary Educations
Chang'ombe Primary School
Dar Es Salaam, Tanzania10.1998
Skills
- Communication skills
- Following Procedures
- Interpreting Data
- Upholding Standards
- Teamwork skills
- Providing Insight
- Flexible and team building
- Time Management skills
- Leadership skills
- Managing Tasks
- Computer skills
- Taking Action
Accomplishments
Additional
Additional Information
Referees
Mrs.Loyce Modest Rwiza
DCB Bank Plc
Branch Manager
Tel:+255755040407 P.o.Box 45232
Dar-Es -Salaam lrwiza@dcb.co.tz
MR.Boniface Kisetu
Mwalimu Commercial Bank
Operations Manager
Tel: +255766890839
P.o.Box 61002
Dar es Salaam bkisetu@mwalimubank.
co.tz
Mrs.Julitha Edward Tarimo
APT Terminals Tanzania Ltd
Customer Service Manager
Tel:+255767390154 P.o.Box 80491
Dar es Salaam
Affiliations
- I, NJILE MERDADI BARAKAEL, I do hereby declare and state that, the information give on this curriculum vitae is true to the best of my knowledge.
Certification
Computer Training
University of Dar es Salaam (UDSM)
2005
Teller Corse
DCB Bank plc
April 2015
International Trade
Tanzania Institute Of Bankers(TIOB)
April 2015
Bank Spervisory Corse
DCB Bank plc
June 2015
Control Master class
of Bank
Tanzania Institute Of Bankers(TIOB)
March 2019
Timeline
Branch Operations Manager
DCB COMMERCIAL BANK PLC
11.2018 - Current
Customer Services Supervisor
DCB COMMERCIAL BANK PLC
08.2017 - 10.2018
Operation Officer
DCB COMMERCIAL BANK PLC
03.2011 - 07.2017
Relatioship Officer
NMB Bank Plc
08.2008 - 06.2009
Certified Personal Banker (CPB) - Certified Personal Banker (CPB)
Tanzania Institute Of Bankers (TIOB)
Bachelor of Commerce -BCOM - Bachelor of Commerce in Accounting
University of Dar Es Salaam (UDSM)
Certificate For Advanced Secondary Education (CASE - Economics.Commerce And Accounting
Arusha Secondary School
Certificate For Secondary Education (CSE - Business Studies
Weruweru Girls Secondary School
Certificate For Primary Education(CPE) - Primary Educations
Chang'ombe Primary School
Computer Training
University of Dar es Salaam (UDSM)
2005
Teller Corse
DCB Bank plc
April 2015
International Trade
Tanzania Institute Of Bankers(TIOB)
April 2015
Bank Spervisory Corse
DCB Bank plc
June 2015
Control Master class
of Bank
Tanzania Institute Of Bankers(TIOB)
March 2019
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