Nikumwitika James Makalula
Dar Es Salaam
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ICT Officer
Legal and Human Rights Centre (LHRC)
Dar Es Salaam, Tanzania
01.2022 - Current
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement..
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Coordinated with vendors for procurement of IT products or services as needed.
- Developed documentation related to IT policies, processes, standards.
- Trained end users on how to use new systems and technologies effectively.
- Provided guidance on best practices for using technology resources securely.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
System Analyst
Agility Grid
Dar Es Salaam, Tanzania
01.2016 - 07.2018
- Analyzed user requirements and implemented system changes to improve efficiency.
- Provided support for end users in troubleshooting system issues.
- Performed data analysis to identify trends and recommend solutions.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
- Resolved escalated issues from help desk personnel related to system functionality.
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained staff and users to work with computer systems and programs.
Software Analyst
Zalongwa Technologies Ltd
Dar Es Salaam, Tanzania
11.2011 - 08.2015
- Conducted user requirement analysis, identified gaps and implemented solutions.
- Created comprehensive test plans to ensure quality assurance of developed systems.
- Analyzed complex problems and provided innovative solutions based on business needs.
- Researched new technologies and methodologies to enhance existing software applications.
- Ensured compliance with industry standards and best practices while developing software systems.
- Identified areas of improvement in existing systems by conducting root cause analysis.
- Documented requirements, specifications, processes and procedures related to software development projects.
- Developed detailed project plans including milestones, tasks, resources and timelines.
- Prepared reports highlighting progress made against deliverables and deadlines.
- Monitored bug tracking systems and ensured timely resolution of reported issues.
- Maintained a repository of all source codes and other documents related to software development.
- Assisted in creating training materials for users of newly developed systems.
- Provided support for implementation activities such as data migration and system integration testing.
- Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation.
Education
Bachelor of Science - Computer Science
University of Dar Es Salaam
Dar Es Salaam Tanzania10-2011
Some College (No Degree) - Certificate of Advanced Secondary Education
Loleza Girls High School
Mbeya TanzaniaSome College (No Degree) - Certificate of Secondary Education
Ifakara Girls Secondary School
Morogoro TanzaniaSkills
- Administering diverse operating systems like Windows, Linux, or Mac
- Installing and configuring computer hardware and software
- Cloud administration and applications
- Helping employees with technical issues
- Artificial Intelligence (AI) basics
- Linux Operating System Administration
- Data analysis
- Windows Server Installations
Certification
- Certified Security Specialist ECSS
- Awarded Certificate of Systems Administration in Linux Operating System
- Awarded Certificate of Health Workforce Systems Development
Timeline
ICT Officer
Legal and Human Rights Centre (LHRC)
01.2022 - Current
System Analyst
Agility Grid
01.2016 - 07.2018
Software Analyst
Zalongwa Technologies Ltd
11.2011 - 08.2015
- Certified Security Specialist ECSS
- Awarded Certificate of Systems Administration in Linux Operating System
- Awarded Certificate of Health Workforce Systems Development
Bachelor of Science - Computer Science
University of Dar Es Salaam
Some College (No Degree) - Certificate of Advanced Secondary Education
Loleza Girls High School
Some College (No Degree) - Certificate of Secondary Education
Ifakara Girls Secondary School
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