Nikumwitika James Makalula
Dar Es Salaam
Summary
Senior-level IT Executive with 10 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
12
12
years of professional experience
Work History
ICT Officer
Legal and Human Rights Centre (LHRC)
07.2018 - Current
- Administration of Network and Systems
- Resolved systems workflow issues to optimize team productivity and improve delivery times.
- Built IT infrastructure to support key business strategies and evolving processes.
- Determine best IT support methods to support key business objectives.
- Work closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Advise the improvements of IT infrastructure to match the technology growth
- Capacity building on IT general and Digital Security awareness to IT users
- Support end network and systems users
- Monthly reporting to Supervisors and Directors
Systems Analyst
Muggy Business Machine
01.2016 - 06.2018
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided client support on system operation and troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved malfunctions with systems and programs through troubleshooting.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Established specifications and coordinated production with software programmers.
Systems Analyst
Zalongwa Technologies Ltd
11.2011 - 08.2015
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided client support on system operation and troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved malfunctions with systems and programs through troubleshooting.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Defined and documented scope of projects for distribution to team.
- Organized system operating procedures to strengthen controls.
- Established specifications and coordinated production with software programmers.
- Gathered requirements and performed gap analysis through design workshops with users.
- Developed diagrams to describe and lay out logical operational steps.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Educated stakeholders on data protection tactics to reduce breaches.
Education
No Degree - EC-Council Certified Security Specialist (ECSS) V9
EC-Council Academia
Unique Academy- Dar Es Salaam09.2021
No Degree - Certificate in IHRIS Systems Administration
University of Dar Es Salaam
Dar Es Salaam Tanzania08.2013
No Degree - Database Systems Administration in Linux OS
University of Dar Es Salam
Dar Es Salaam Tanzania02.2013
Bachelor of Science - Computer Science
University of Dar Es Salaam
Dar Es Salaam Tanzania10.2011
No Degree - Advance Secondary Education
Loleza Girls High School
Mbeya, Tanzania02.2008
No Degree - Ordinary Secondary Education
Ifakara Secondary School
Morogoro, Tanzania10.2005
No Degree - Primary Education
Matwebe Primary School
Mbeya, Tanzania10.2001
Skills
- Infrastructure Development
- Project LifeCycle Management
- Wireless Access Point
- Monitoring Recovery
- SQL Server Reporting Services
- User Experience
- Network Hardware and Software Maintenance
- Leading Software Development Teams
- System Enhancements
- Data Communications
- Virtualization Security
- Network Infrastructure Support
- Installing New Hardware
- System Migration
- Maintenance Support Systems
- Disaster Recovery Operations
- Computer Operating Systems
- Code Fixes
- Wireless Technology
- Data Recovery
- IT Leadership
- Web Applications
- System Design and Implementation
- Bug Fixes
- Security Improvements
- Advanced Technologies
- Hardware and Software Monitoring
- Computer Hardware Knowledge
- Wide Area Network (WAN)
- Help Desk Support
- Computer System Diagnostics Software
Timeline
ICT Officer
Legal and Human Rights Centre (LHRC)
07.2018 - Current
Systems Analyst
Muggy Business Machine
01.2016 - 06.2018
Systems Analyst
Zalongwa Technologies Ltd
11.2011 - 08.2015
No Degree - EC-Council Certified Security Specialist (ECSS) V9
EC-Council Academia
No Degree - Certificate in IHRIS Systems Administration
University of Dar Es Salaam
No Degree - Database Systems Administration in Linux OS
University of Dar Es Salam
Bachelor of Science - Computer Science
University of Dar Es Salaam
No Degree - Advance Secondary Education
Loleza Girls High School
No Degree - Ordinary Secondary Education
Ifakara Secondary School
No Degree - Primary Education
Matwebe Primary School
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