Neusta Cleophace Gakibayo
Kagera ,Tanzania
Summary
Dynamic professional with extensive experience at Vodacom, excelling in employee performance evaluation and team building. Proven track record in enhancing productivity and resolving customer complaints effectively. Skilled in data analysis and mentoring, I am committed to driving results and fostering a motivated workforce.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Supervisor of Vodabima Product
Vodacom
Morogoro , Tanzania
03.2024 - 04.2025
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
General Insurance Underwriter
Milembe insurance company
Morogoro , Tanzania
08.2022 - 02.2024
- Negotiated with customers regarding policy terms and conditions as needed.
- Investigated discrepancies between application information provided by customers versus third-party sources.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Conducted periodic reviews of existing policies in order to determine if adjustments are necessary due to changes in customer circumstances or market conditions.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Reviewed and evaluated insurance applications to determine acceptability of risk.
- Researched new products or services available from competitors which could provide an advantage in the marketplace.
- Attended professional development courses related to insurance underwriting best practices.
- Analyzed customer's financial records, medical history, and other risk factors to assess the level of risk involved in providing coverage.
- Maintained detailed records of underwriting decisions and processes.
- Participated in meetings with senior management team members regarding strategic initiatives for improving product offerings or increasing market share.
- Identified opportunities to improve underwriting processes or procedures.
- Developed relationships with brokers, agents, and external partners who may refer potential customers.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Entered and maintained risk information in various information systems.
- Reviewed company records to determine amount of insurance on single risk or group of closely related risks
Bancassurance Sales Executive
CRDB BANK
Morogoro , Tanzania
07.2021 - 11.2021
- Ensured timely collection of premiums from policyholders through automated payment systems.
- Participated in trade shows, conferences, and other events to promote bancassurance solutions.
- Compiled detailed reports outlining progress against sales targets and revenue projections.
- Researched and identified appropriate insurance products to meet customer requirements.
- Developed marketing strategies that increased exposure of bancassurance products among target audiences.
- Developed relationships with potential clients to generate leads for bancassurance sales.
- Analyzed competitor offerings in order to stay ahead in the market.
- Responded promptly to customer inquiries regarding policy coverage, payments, renewals.
- Conducted presentations and seminars to educate customers about different types of insurance products.
Education
Bachelor of Science - Bachelor of Science in Insurance And Risk Manageme
The Institute of Finance Management (IFM)
Dar Es Salaam 12-2023
High School Diploma -
Nawenge Secondary School
Morogoro 07-2020
Skills
- Employee performance evaluation
- Workplace safety compliance
- Team performance improvement
- Customer complaint resolution
- Staff recruitment and training
- Data analysis
- Effective communication
- Conflict resolution
- Time management
- Decision making
- Mentoring and coaching
- Customer service
- Decision-making
- Relationship building
- Staff management
- Quality control
- Team building
- Employee motivation
- Goal oriented
- Verbal and written communication
- Documentation and reporting
Timeline
Supervisor of Vodabima Product
Vodacom
03.2024 - 04.2025
General Insurance Underwriter
Milembe insurance company
08.2022 - 02.2024
Bancassurance Sales Executive
CRDB BANK
07.2021 - 11.2021
Bachelor of Science - Bachelor of Science in Insurance And Risk Manageme
The Institute of Finance Management (IFM)
High School Diploma -
Nawenge Secondary School