NESTORY EMMANUEL MKUMBO
Dar Es Salaam
Summary
I am a highly motivated and disciplined final-year student pursuing a Bachelor’s degree in Banking and Financial Services at the University of Dar es Salaam. I have hands-on experience working with major financial institutions in Tanzania, including NMB Bank and UTT AMIS, where I gained practical skills in operations management, investment administration, and customer service. I am passionate about financial markets, investment analysis, and institutional finance, and I aspire to contribute to the growth and stability of Tanzania’s financial sector.
Overview
1
1
year of professional experience
Work History
Intern
UTT AMIS
Dar Es Salaam
07.2024 - 11.2024
- Engaged with customers, addressing diverse inquiries and delivering comprehensive support
- Financial Education and Awareness: To empower investors and foster financial literacy, I conducted informative educational sessions on various financial topics, explaining more about the benefits of UTT AMIS.
- Complaint Resolution and Customer Satisfaction: I actively participated in resolving customer complaints, demonstrating my commitment to customer satisfaction.
Intern
NMB Bank
Dar Es Salaam
07.2023 - 10.2023
- Executed MasterCard settlements for acquiring and issuing transactions.
Acquired funds from partner banks based on customer transactions at NMB ATMs and POS.
Facilitated funding to partner banks for customer transactions conducted via their ATMs and POS terminals. - Executed refund process for POS, QR, and ATM transactions.
Reviewed failed or double-debited customer transactions for resolution.
Coordinated with card service to oversee transaction inquiries.
Collaborated with card settlement to confirm transaction status.
Initiated chargeback processes through card dispute for unresolved transactions.
Ensured timely refunds by communicating between card settlement and dispute teams. - Presenting voucher to central processing
Education
High School Diploma -
Alpha High School
Dar es salaam, Tanzania05-2022
Ordinary Level Education
Abbey Secondary School
Mtwara, Tanzania11-2019
Bachelor of Commerce - Bcom in Banking And Financial Services
University of Dar Es Salaam
Dar es salaam, tanzaniaSkills
- Financial literacy
- Microsoft Excel
- Data entry
- Teamwork
- Attention to detail
- Customer support
- Effective communication
- Team collaboration
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Intern
UTT AMIS
07.2024 - 11.2024
Intern
NMB Bank
07.2023 - 10.2023
High School Diploma -
Alpha High School
Ordinary Level Education
Abbey Secondary School
Bachelor of Commerce - Bcom in Banking And Financial Services
University of Dar Es Salaam
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