Open To Work
NELSON EMMANUEL KALLO
Ngorongoro Lodge Melia Collection
Mererani
Work Preference
Desired Job Title
Guest Relations AgentStore Keeper
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Career advancement
4
years of professional experience
Dynamic Tourism and Hospitality Professional with a Bachelor’s Degree in Wildlife Tourism and hands-on experience in guest experience management, hospitality operations, and customer service. Recognized for delivering outstanding guest satisfaction, resolving customer concerns effectively, and maintaining high operational standards. Possesses strong leadership potential, excellent interpersonal and communication skills, and proficiency in report preparation, stock management, and hospitality systems. Committed to promoting sustainable tourism, conservation initiatives, and creating memorable guest experiences that enhance company reputation and performance.
Work History
Guest Relations Agent
7 Months- Handle guest inquiries and complaints professionally.
- Prepare guest arrival and departure arrangements.
- Monitor guest satisfaction and coordinate with departments.
- Prepare daily guest reports and service updates.
- Ensure excellent guest experience throughout the stay.
Store Keeper
2 Years 11 Months- Managed inventory and stock control systems.
- Prepared purchase orders and stock reports.
- Issued supplies to departments and monitored stock levels.
- Ensured proper storage and record keeping.
Education
Bachelor Degree - Wildlife Tourism
National Service Certificate
Advanced Certificate of Secondary Education
Certificate of Secondary Education O-level
Certificate of Primary Education
Skills
Guest Relations & Customer Service
Communication & Report Writing
Tourism matters
Leadership & Teamwork
Problem Solving & Research
Planning & Organization
Negotiation & Interpersonal Skills
Time Management
Working Independently with Minimal Supervision
Property Management Systems (PMS)
QuickBooks
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Email & Internet Applications
Languages
Swahili – Native
English – Fluent (Written and Spoken)
References
- Julius Modest, Kimaro, Assistant Lecturer, Julius.kimaro@mwekawildlife.ac.tz, 0752723028, College of African Wildlife Management
- Michael Emmanuel, State Attorney, Michaelkallo35@gmail.com, 0767506480, Mahakama kuu kigoma
- Thomas Nock, Senteu, Assistance Head Master, senteuthomas@gmail.com, 0758202032, B.W.Mkapa secondary school
Interests
Reading
Problem Solving
Drawing
Football
Timeline
Guest Relations Agent
Ngorongoro Lodge Melia Collection
12.2025 - CurrentRead More
Store Keeper
Airport Lodge
01.2023 - 12.2025Read More
Vudoi Secondary School
Advanced Certificate of Secondary Education
Read More
College of African Wildlife Tourism
Bachelor Degree from Wildlife Tourism
Read More
Makuyuni JKT 839KJ
National Service Certificate
Read More
Star High School
Certificate of Secondary Education O-level
Read More
Jitegemee Primary School
Certificate of Primary Education
Read More