Jullien Martin Msukwa
Dar es Salaam
Summary
To work for a reputable and fast growing international or local orgarnization in order to take maximum advantages of my education, work experience and develop a high level of professionalism, public relation skills and any other related fields. Knowledgeable Administrative Officer with background in banking operations and client service. Proven ability to manage financial transactions and enhance customer relationships. Demonstrated skills in risk assessment and regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Officer
National Microfinance Bank PLC
07.2016 - Current
1. Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services
2. Understanding customer needs and expectations and selling appropriate product and services
3. Report suspicious transactions and activities as per the policies and procedures of the bank
4. Ensuring customer satisfaction is met at all times through giving professional advice on NMB’s products and services
5. Providing quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.
6. Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction
7. Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics
Administrative Assistant II
University of Bagamoyo
01.2013 - 06.2016
1. Supports academic and departmental functions by handling communication, scheduling, record-keeping, and event coordination
2. Managing administrative tasks like ordering supplies, processing expenses, and assisting with faculty/staff processes.
3. Organizing meetings, managing calendars for faculty and staff, booking travel arrangements, and coordinating events.
4. Performing data entry, creating reports and presentations, maintaining databases, and managing student or faculty records.
5. Serving as a primary point of contact for internal and external inquiries, and resolving routine administrative issues.
6. Providing administrative assistance for faculty and staff searches, coordinating recruitment processes, and supporting academic program activities.
Administrative Assistant Human Resource Department
African Barrick Gold Mining limited
07.2011 - 10.2011
1. Supports the human resources department by performing administrative tasks such as managing employee records, assisting with recruitment, coordinating training, and providing support for payroll and benefits administration
2. Schedule interviews, reviewing applications, conducting background checks, preparing new hire paperwork, and coordinating orientation for new employees
3. Maintaining employee files, updating HR databases, and ensuring all records are accurate and up-to-date.
4. Responding to employee inquiries about policies, benefits, and procedures, and acting as a point of contact for HR-related matters.
5. Filing documents, managing HR calendars, preparing HR-related documents and reports, and ensuring data confidentiality.
6. Assisting with the formulation and communication of HR policies and procedures and helping to ensure compliance with labor laws.
Education
Bachelor - Public Administration
Kampala International University
01.2012
Certificate - customer services course
01.2017
Certificate - Junior Banker
01.2016
Certificate - Administrative Law
01.2011
Skills
- Awareness of banking operations
- Clients Service Excellence
- Self-motivated nature
- Knowledge of Human Resources policies, procedures and processes
- Administrative experience
- Clerical experience
- Organization and Presentation skills
- Communication skills
- Negotiation skills
- Interpersonal skills
- Public developmental issues
- Private developmental issues
- Social growth
- Economic growth
Accomplishments
- Branch champion of trust but verify
- Staff welfare representative with excellent performance
- Branch Sikika representative
- Contributed to outstanding changes on staff benefits and salary increments
- Contributed to branch winning a prize for deposit mobilization
- Developed new filing system for easy access of documents and files
Country Of Work Experience
Tanzania
Tasks And Responsibilities
- Maintain premises cleanliness and safety
- Petty cash and files maintenance
- Ensure payment of bills and utilities
- Prepare documents, take notes and minutes in meetings and during surveys
- Order and take stock of office supplies
- Manage front desk reception by attending direct visitors, answering phones and queries
- Schedule meetings and travel arrangements including hotel, venue and accommodation
- Conduct selection, interviews, training, presentation and orientation of new staff
- Organize and plan for parties, trips, customer events
- Cross sell, advise customers on financial investment, and assist on application form filling
- Process deposits, payments and withdrawals
- Manage client bank accounts including opening new accounts, closing and transaction monitoring
- Handle other transactions like fund transfers, money orders and reconciliation
- Actively participate in identifying prospects and bringing new business leads
- Prepare weekly, monthly and annual sales and performance reports
Personal Information
- Title: Bank Officer
- Date of Birth: 27th, October 1987
- Nationality: Tanzanian
- Marital Status: Single
References
- Kevin J. Luande, Business Development Manager, CMA-CMG, dar.kluande@thomas.co.tz, P.O. Box 304, +255 782617341, acquaintance
- Mbonimpaye Hamis John, Lecturer-Collange of Science, University of Bagamoyo, mbonimpayehamis@gmail.com, P.O. Box 31285, Dar es Salaam, Tanzania, +255 0718389838, acquaintance
- Penelope Ndira, Manager, National Microfinance Bank, Penelope.Ndira@nmbbank.co.tz, P.O. Box 5323, Dar es Salaam, Tanzania, +255754220264, acquaintance
Hobbies and Interests
- Reading books
- Listening to music
- Watching movies
- Following the news
Disclaimer
I declare that the information provided in this CV is accurate and hereby authorize you to undertake whatever inquiries may consider reasonable and necessary in the course of the assessment process in relation to the information in this curriculum vitae relating to my suitability for the position which I am applying for., Jullien Martin, 2026-05-27
Certification
Certificate in customer services course
Certificate in Administrative Law
Certificate for Junior Banker,NMB
Timeline
Bank Officer
National Microfinance Bank PLC
07.2016 - Current
Administrative Assistant II
University of Bagamoyo
01.2013 - 06.2016
Administrative Assistant Human Resource Department
African Barrick Gold Mining limited
07.2011 - 10.2011
Certificate - customer services course
Certificate - Junior Banker
Certificate - Administrative Law
Bachelor - Public Administration
Kampala International University
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