Neeraj Arora

Kioo Limited (Madhvani group) produces Quality Glass Containers for soft drinks, food, dairy and beer Industries. Combining sound management expertise with the successful application of forefront glass forming technology, the company, as the largest Manufacturer of Glass Containers in the East Africa has achieved a prominent position among glass manufacturers in the world

• Spearheaded the development and implementation of a comprehensive quality assurance strategy, aligning it with customer and industry requirements, and translating those needs into specific manufacturing requirements
• Accountable for managing all aspects of quality assurance documentation, communication, implementation, and verification processes, ensuring adherence to established standards and procedures
• Acted as the primary liaison between the glass container plant, Kioo Limited, customers, and Kioo management, effectively managing relationships and facilitating seamless communication
• Established a robust data tracking and analysis system, compiling and analyzing data from all regions to identify trends, anticipate potential issues, and proactively prevent customer complaints
• Effectively communicated quality issues, concerns, and emerging trends throughout Kioo management, coordinating efforts with technical support departments to address them promptly and efficiently
• Ensured the effective utilization of quality training materials, data analysis tools, and skills across all regions, fostering a culture of continuous improvement and excellence
• Managed customer relationships, overseeing quality documentation, and executing strategic objectives and metrics to enhance overall customer satisfaction and retention
• Developed and conducted thorough process audits, identifying areas for improvement and implementing corrective measures to enhance quality standards
• Held responsibility for establishing and maintaining Quality Agreements with customers and suppliers, ensuring compliance and adherence to mutually agreed-upon quality standards
• Led and supervised a team of forty employees in the quality assurance department, providing guidance, support, and training to optimize performance and achieve departmental goals
• Successfully handled customer complaints, resolving problems promptly and effectively, while implementing preventive measures to minimize future occurrences
• Conducted process audits and facilitated customer visits, ensuring compliance with quality standards and showcasing the company's commitment to excellence
• Provided comprehensive training and education to subordinates, equipping them with the necessary knowledge and skills to perform their roles effectively
• Assumed responsibility for analyzing both in-house and customer quality problems, utilizing root cause analysis techniques and recommending appropriate corrective and preventive actions
• Evaluated Corrective Action and Preventive Action reports, ensuring their accuracy, effectiveness, and alignment with quality objectives
• Fostered effective coordination and collaboration between departments to implement quality systems seamlessly, promoting a culture of quality and continuous improvement throughout the organization
• Acted as the Management Representative, ensuring compliance and certification of programs to four ISO standards, namely Integrated Management System ISO 9001, ISO 14001, ISO 45001, FSSC 22000, as well as Good Manufacturing Practices (GMP)
• Maintained the establishment, implementation, and ongoing maintenance of Quality Management Systems, Environmental System, Occupational Health and Safety, and food safety standards within the company
• Conducted assessments to evaluate the competency of quality inspection personnel, ensuring their ability to effectively perform inspections and identify non-conforming finished goods
• Generated comprehensive reports detailing the results of process, product, and department audits and inspections, providing clear descriptions of required corrective actions
• Facilitated investigations into customer complaints, proactively identifying root causes and proposing effective resolutions to enhance customer satisfaction
• Implemented, maintained, and verified compliance with various international quality standards, administering training programs to ensure organizational alignment with standards
• Managed multiple process improvement initiatives based on the company's strategic plans, optimizing organizational processes to enhance efficiency, productivity, and quality
• Led and coordinated activities within the quality control inspection department, verifying operational compliance with established quality processes and procedures
• Conducted evaluations and inspections of machine-manufactured products to ensure compliance with quality standards, identifying non-compliances and implementing corrective measures
• Utilized quality tools to study processes and systems, analyzing production costs, identifying non-value-added activities, and making recommendations for process.

• Formulated and executed strategic quality policies, resulting in a significant enhancement of customer satisfaction with delivered products
• Provided comprehensive guidance and training to operating personnel on product specifications, testing protocols, and inspection procedures
• Maintained an up-to-date knowledge of advancements in glass technology and quality improvement methodologies, ensuring continuous improvement of quality processes
• Developed and implemented cutting-edge quality programs tailored to meet and exceed customer requirements, resulting in enhanced product quality and customer satisfaction
• Established rigorous in-process controls and inspections to ensure that outgoing products consistently met and exceeded quality standards
• Oversaw and managed the Composition Control, Chemical, and Physical Laboratories, ensuring the highest standards of raw material and packing material quality
• Chaired internal audits and effectively managed external third-party audits, showcasing a commitment to excellence and compliance with industry standards
• Actively contributed as a key member of the steering committee for Critical Process Areas and non-conforming material management, driving process improvement initiatives
• Conducted meticulous process audits to verify compliance with the quality assurance plan, identifying areas for improvement and implementing corrective actions
• Certified as an Internal Auditor for Quality Management Systems (QMS), Environmental Management Systems (EMS), and Occupational Health and Safety Assessment Series (OHSAS), ensuring adherence to international standards
• Ensured precise dimensional checks by Quality Control and devised comprehensive Acceptable Quality Level (AQL) and quality plans for new jobs, ensuring consistent quality across production lines
• Actively participated in New Product Development Trials and contributed to sample submissions to the marketing department, facilitating the successful launch of innovative glass container solutions
• Successfully maintained ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999 systems and associated documents, demonstrating a commitment to quality, environmental sustainability, and occupational health and safety
• Coordinated a wide range of chemical, microbiological, and weather tests as required by customers, ensuring compliance with specific quality requirements and industry standards
• Executed thorough Pre-Dispatch Inspections (P.D.I), guaranteeing that all products met stringent quality criteria before leaving the manufacturing facility
• Assumed responsibility for verifying the sulfur casting of molds, ensuring the highest quality standards and precise product specifications
• Played a pivotal role as a member of the SAP implementation team, actively contributing to the successful integration of the system into daily operations and becoming a routine SAP user
• Led comprehensive internal audits to ensure strict compliance with industry practices and regulatory requirements, identifying and addressing any deviations promptly and effectively
• Reviewed customer interactions and reports, proactively identifying concerns and implementing appropriate measures to address them, resulting in strengthened customer relationships and satisfaction
• Demonstrated exceptional problem-solving skills by fielding and resolving customer complaints promptly, effectively, and in a manner that exceeded customer expectations.

• Oversaw quality control operations for 14 production lines across three furnaces (Amber, Flint, and Cosmetic) in a fast-paced shift environment, ensuring consistent adherence to stringent quality standards
• Collaborated closely with a team of QC inspectors, checkers, and sorters to effectively implement IS 2859 sampling plans, guaranteeing product conformity and compliance with established quality benchmarks
• Generated comprehensive daily QC feedback reports and performed in-depth analysis of critical defects, employing a data-driven approach to identify trends and areas for improvement
• Maintained meticulous records of dimensional and physical characteristics of glass bottles, diligently monitoring hot-end, cold-end, annealing, weight, capacity, thermal shock, ramp pressure test, and sorter calibration to ensure optimal product integrity
• Led and supervised rework and resorting activities on the shop floor, optimizing production efficiency and upholding exceptional product quality throughout the manufacturing process
• Conducted thorough root cause analyses of customer complaints, employing advanced SQC/SPC tools and techniques, and swiftly implemented corrective actions to enhance customer satisfaction and foster continuous improvement
• Demonstrated exemplary leadership by managing workforce deployment, including contract labor, while spearheading the successful development of new products
• Conducted meticulous sample trials, presenting results to senior management for informed decision-making
• Maintained the availability and calibration of measuring instruments and gauges, performing regular performance monitoring of automatic inspection machines to uphold the highest levels of accuracy and precision
• Prepared and delivered monthly reports and presentations to senior management, effectively communicating progress, achievements, and challenges while providing strategic recommendations for sustained growth and optimization
• The Career Progression: - Started as a Quality Control Trainee and progressed to Officer Q.C
• Advanced to Executive (QC) and contributed to process improvement initiatives
• Promoted to Executive (QA) and assumed increasing responsibilities in quality assurance processes
• Became the Head of Quality Assurance, leading the implementation of robust quality management systems
• Assumed the additional role of Management Representative, effectively communicating quality-related goals, achievements, and challenges as part of my responsibilities as the Head of Quality Assurance
• Significant Contributions
• Achieved a record of zero customer complaints in the last year through the implementation of streamlined standard operating procedures and introduction of Pre-Dispatch Inspection (PDI)
• Made a significant contribution to the successful implementation of SAP at Gujarat Glass, Jambusar
• Led the commissioning of key projects including the 180 & 125 TPD furnace at HNG, Bhadurgarh, 125 TPD furnace at Piramal Glass Ltd, Jambusar, and 230 TPD furnace at Kioo Ltd, Tanzania.

Professional Development through Industrial Training, Underwent a six-month industrial training

• Gaining hands-on experience in industry practices and processes