NEEMA KATUMBI MUTHOKA
NAIROBI
Summary
Accomplished Project Supervisor with a proven track record at The Audiophile, adept in project management and team motivation. Excelled in enhancing team collaboration and client satisfaction, achieving on-time project completion through effective task delegation and performance evaluations. Skilled in employing project planning and safety processes, significantly improving operational efficiency and stakeholder communication.
Overview
10
10
years of professional experience
Work History
Project Supervisor
The Audiophile
09.2023 - Current
- Delivered completed projects on time by prioritizing multiple tasks.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
Sales Representative
Galaxy Paints and Coating
01.2019 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Field Coordinator
Sagaci Kenya
09.2016 - 12.2018
- Supported the development of proposals for new projects, showcasing company capabilities and highlighting past successes.
- Conducted monthly staff meetings to communicate program needs and scheduled activities.
- Provided clear instructions for proper field marking and layout to maintenance crew and volunteers.
- Developed comprehensive training programs for new staff members, improving overall team performance.
- Optimized work schedules to accommodate project deadlines, ensuring timely completion of tasks.
- Assisted Project managers in reviewing project plans and deliverables leading in increased clarity and understanding of expectations.
Call Center Representative
Infotrack Kenya
03.2015 - 08.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Diploma in Project Management - Business Management
Kenya Institute of Management
Nairobi09-2016
Skills
- Project management
- Project planning
- Safety processes and procedures
- Team motivation
- Task delegation
- Status updates
- Performance evaluations
Reading and Travelling
My passion for reading and travelling has always assisted me in broadening my perspective on different cultures and people
Timeline
Project Supervisor
The Audiophile
09.2023 - Current
Sales Representative
Galaxy Paints and Coating
01.2019 - 12.2022
Field Coordinator
Sagaci Kenya
09.2016 - 12.2018
Call Center Representative
Infotrack Kenya
03.2015 - 08.2016
Diploma in Project Management - Business Management
Kenya Institute of Management
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