Neema , Frank Neema , Frank
Arusha,01
Summary
Demonstrated success in project management and customer support, showcasing a talent for leadership, effective planning, and decisive organizational decision-making. A collaborative team player with exceptional interpersonal and presentation skills, adept at managing diverse tasks. Proficient in warehouse logistics with a strong work ethic. Eager to apply management talents towards driving sustained company growth and success.
Overview
9
9
years of professional experience
Work History
Program Manager
Pro Agro Global Ltd
02.2023 - Current
- Project Planning and Execution: Develop a comprehensive project plan for the design and construction of 400 + hectare irrigation system at five sites, outlining key milestones and deadlines to ensure timely completion including coordinate the execution of design, procurement, construction, and commissioning activities according to the project schedule.
- Stakeholder Management: Act as the primary liaison between the client, consultants, subcontractors, and regulatory agencies throughout the project lifecycle by establishing effective communication channels with the client, consultants, and subcontractors, facilitating regular progress meetings and addressing issues promptly to ensure project objectives were met.
- Resource Management: Allocate resources efficiently, including personnel, equipment, materials, and finances, to meet project objectives within budgetary constraints.
- Risk Management: Conduct thorough risk assessments at each stage of the project, identifying potential delays, budget overruns, and technical challenges, and developed comprehensive risk mitigation strategies to address them proactively.
- Quality Assurance and Control: Conduct comprehensive site inspections to verify the proper installation of irrigation infrastructure, including pipelines, pumps, and control systems, and addressed any deficiencies promptly to maintain quality standards.
- Health, Safety, and Environmental Compliance: Promote a culture of safety and environmental stewardship on the project site by implementing appropriate policies and procedures.
- Progress Reporting: Prepare and present Presented progress reports at senior management meetings and client reviews, providing detailed insights into project performance and highlighting areas of success and improvement to ensure alignment with stakeholder expectations.
NOC Supervisor
Northern Engineering Works Ltd, NEWL
12.2018 - 01.2023
- Operational efficiency: Streamlined operational activities among stakeholders, ensuring uninterrupted network operations and optimizing efficiency within service level agreements.
- Resource management: Spearheaded the timely and accountable release of materials to multiple sites across regions, reducing penalties for unattended or delayed closure of incidents from fifty million to less than five million for delayed site work orders
- Data Analysis and Reporting: Contributed to managerial decision-making through detailed analysis of preventive maintenance progress, corrective reports, and generator service logs, enhancing operational transparency.
- Incident Management: Proactively managed incident resolution, developing comprehensive action plans for fault resolution and supporting field engineers in maintenance scheduling.
- Documentation and Compliance: Maintained meticulous records by managing site work orders aligned with network and service KPIs, ensuring regulatory compliance and enhancing accountability.
- Client Communication: Prepared detailed quarterly reports for clients, providing insights into incidents, safety issues, equipment repairs, and unauthorized presence, facilitating informed decision-making.
- Visual Data Presentation: Enhanced communication and decision-making processes by creating impactful Dashboards and meeting materials for management and client presentations, improving clarity and engagement.
NOC Lead Operator
Pivotech Company Limited
05.2016 - 11.2018
- Telecommunications Infrastructure monitoring: Utilized dedicated OSS systems to monitor telecommunications infrastructure and site network status, promptly escalating issues as needed for swift resolution.
- Incident management: Ensured timely reporting and closure of all corrective incidents within defined service level agreements, adhering to NOC internal procedures and mean time to repair Targets for efficient operations.
- Site work order coordination: Collaborated with the ground team to create site work orders for issues reported by field engineers, ensuring proper escalation to clients or further action as necessary.
- Site access management: Oversaw site access control and meticulously verified all site access requests, updating keys for authorized field engineers to maintain secure and reliable operations.
- Incident reporting and analysis: Prepared comprehensive reports for all incidents occurring during shifts, categorizing outages, non-outages, and incidents in progress and provided detailed reasons for unresolved incidents by the end of each shift, facilitating effective troubleshooting and resolution.
- Notice board reporting: Compiled notice board reports detailing liquidated damages per day with reasons for penalties, accumulated LD for the current month, and accumulated power uptime at the end of each shift's as it ensured clear communication of operational performance metrics.
- Compliance and development: ensured that all tasks and activities were executed all duties in strict adherence to Safety, Health, Environment, and Quality (SHEQ) standards, promoting a safe and compliant work environment.
Field Sales Officer
Off-grid Electric Tanzania Ltd
05.2015 - 06.2016
- .Team supervision and customer satisfaction: Oversaw a team of six sales agents, maintaining customer satisfaction rates above 90% through effective management and support—recommended strategies for enhancing sales performance and customer engagement.
- Sales target setting and management: Collaborated with the sales manager to establish individual and team daily, weekly, and monthly sales targets, ensuring alignment with company objectives.
- Cross-functional team collaboration: Worked closely with the Call Centre, Distribution, and Service teams to coordinate efforts and meet sales targets, fostering a cohesive and efficient workflow.
- Logistics supervision: Managed logistics between sales agents and the logistics team, ensuring timely delivery of all solar systems to customers. Implemented measures to optimize delivery processes and maintain customer satisfaction.
- Quality assurance implementation: Implemented quality assurance processes by conducting field evaluations, audits, and training sessions for sales agents. Upheld high product knowledge and customer service standards to drive sales and ensure customer retention.
- Developed new business opportunities: Researching potential clients and understanding their industry trends.
Education
Bachelor of Science - Bachelor (Hons) Degree in Computer Science.
Dublin Institute Of Technology
Dar Es Salaam, Tanzania2015
Advanced Certificate of Secondary Education.
Mwika High School.
Advanced Certificate Of Secondary Education.2011
Skills
- Project Management
- Stakeholder Engagement
- Problem-solving
- Team Building and Management
- Resource Optimization
- Network Management
- Attention to Detail
- Customer service skills
- Negotiation skills
- Cross-functional Collaboration
Languages
English
Advanced
C1
Swahili
Proficient
C2
Referees
Available on request.
Timeline
Program Manager
Pro Agro Global Ltd
02.2023 - Current
NOC Supervisor
Northern Engineering Works Ltd, NEWL
12.2018 - 01.2023
NOC Lead Operator
Pivotech Company Limited
05.2016 - 11.2018
Field Sales Officer
Off-grid Electric Tanzania Ltd
05.2015 - 06.2016
Bachelor of Science - Bachelor (Hons) Degree in Computer Science.
Dublin Institute Of Technology
Advanced Certificate of Secondary Education.
Mwika High School.
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