Neema Saidi Mbiliyo
Arusha
Summary
A dynamic and ambitious professional with a Bachelor of Business Administration in Marketing. Passionate about growth and continuous learning, with a strong ability to adapt to different environments. Skilled in customer service, sales coordination, and administrative support, with a track record of achieving goals through teamwork and effective communication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cheka Beauty Dental Clinic
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
Reservation Officer
Springbok Expeditions
01.2021 - 10.2023
- Managed booking confirmations and reservations
- Delivered high-quality customer service both directly and indirectly
- Provided customers with accurate product information and travel details
- Checked in average of 201 passengers per flight.
- Handled reservations and answered questions from interested patrons for busy 58-room hotel.
Marketing Personnel
St. Thomas Secondary School
06.2019 - 10.2019
- Informed potential clients about the school’s programs and offerings
- Assisted in marketing strategies to boost enrollment
- Provided accurate and detailed information to prospective students and parents
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor of Business Administration - Marketing
Kampala International University (KIUT)
Dar Es Salaam, 0201.2019
Advanced Certificate of Secondary Education -
Mawenzi Secondary School
Kilimanjaro01.2016
Certificate of Secondary Education -
St. Theresa of The Child Jesus Secondary School
Arusha, 0101.2013
Skills
- Strong communication and interpersonal skills
- Time management and organizational skills
- Problem-solving and critical thinking
- Customer service excellence
- Sales and marketing strategies
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Hotel accomodations
Languages
Kiswahili
English
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Timeline
Customer Service Representative
Cheka Beauty Dental Clinic
01.2024 - Current
Reservation Officer
Springbok Expeditions
01.2021 - 10.2023
Marketing Personnel
St. Thomas Secondary School
06.2019 - 10.2019
Bachelor of Business Administration - Marketing
Kampala International University (KIUT)
Advanced Certificate of Secondary Education -
Mawenzi Secondary School
Certificate of Secondary Education -
St. Theresa of The Child Jesus Secondary School
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