Neema Nassary
Arusha
Summary
Innovative leader with a strong background in team leadership and mentoring. Skilled in fostering collaboration and enhancing service quality, contributing to significant improvements in operational performance and employee engagement.
Overview
14
14
years of professional experience
Work History
Acting Business Operation Manager
Mysol UK ltd
Arusha, Tanzania
09.2025 - Current
- Led team Tanzania in daily operational management and workflow coordination.
- Developed and implemented strategic plans for resource allocation and efficiency.
- Coordinated communication between departments to enhance collaboration and productivity.
- Oversaw inventory management processes to maintain optimal stock levels.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Facilitated regular team meetings to discuss goals, challenges, and performance metrics.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of 55 employees and 700+ Agents ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
Zonal Business Manager
Mysol UK ltd
Nothern Zone, Tanzania
11.2021 - Current
- Coordinated regional sales operations throughout diverse markets and customer segments.
- Developed and executed strategic business plans aligned with company objectives.
- Analyzed market trends to identify new business opportunities and potential risks.
- Trained and mentored junior staff on sales techniques and customer engagement strategies.
- Monitored competitor activities to adjust strategies and improve market positioning.
- Prepared detailed reports on sales performance for senior management review.
- Prepared detailed reports on monthly sales figures as well as other metrics such as inventory levels, expenses.
- Coordinated travel arrangements for regional managers when necessary.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Conducted regular performance reviews with direct reports to ensure expectations were met or exceeded.
- Provided training and support on product offerings, processes, procedures, policies.
- Ensured compliance with all relevant laws and regulations within the assigned area of responsibility.
- Organized regular meetings with regional managers to discuss progress against established goals.
- Managed team of regional managers responsible for driving business objectives in each region.
- Developed, maintained, and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
- Directed and coordinated products, services and sales activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
Credit Team Leader
Mobisol UK ltd
Arusha, Tanzania
04.2019 - 10.2021
- Facilitated team meetings to synchronize on project goals and strategies.
- Coordinated daily operations to ensure efficient workflow among team members.
- Mentored new staff on company policies and best practices for teamwork.
- Collaborated with cross-functional teams to support project initiatives and objectives.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Led a team of 51 individuals in achieving quarterly sales targets, exceeding goals.
Credit Controller
Mobisol UK ltd
Nothern Zone and Lakezone, Tanzania
03.2016 - 03.2019
- Analyzed customer credit profiles and current conditions for informed decision-making.
- Communicated payment terms and collection strategies to clients with precision.
- Followed up on any outstanding payments in a timely manner.
- Developed collection strategies to reduce delinquencies within assigned portfolio of accounts.
- Checked on payments and convey options by reaching out to customers using various means.
- Maintained operational compliance with regulatory guidelines and established company policies.
- Initiated legal action against delinquent debtors where necessary.
- Communicated effectively with other departments regarding billing issues.
- Monitored customer accounts to detect fraudulent activity.
- Participated in the development and implementation of new policies and procedures relating to credit control operations.
- Performed collections activities, including contacting delinquent customers by phone or field visitations
- Negotiated settlements with past due customers while protecting company interests.
- Assessed creditworthiness of new customers through analysis of financial statements, credit references, and other resources.
- Recommended approval or disapproval of different loan types based on established criteria.
Credit Officer
Mobisol UK ltd
Arusha, Tanzania
10.2012 - 02.2016
- Analyzed credit applications to assess borrower qualifications and mitigate risks.
- Evaluated financial statements to determine creditworthiness of applicants.
- Processed loan requests in adherence to company procedures and guidelines.
- Coordinated with underwriters for finalization of loan agreement terms.
- Collected and verified income, credit history, and employment information of borrowers.
- Contributed to policy development for credit risk assessment and approvals.
- Ensured collection of all relevant documents before granting lines of credit.
Project Coordinator Intern
World Vision
Arusha, Tanzania
05.2012 - 09.2012
- Aligned project timelines to ensure timely completion of all tasks.
- Coordinated community outreach events and volunteer activities to boost engagement.
- Collected stakeholder feedback to guide decision-making on project initiatives.
- Analyzed program effectiveness data to extract strategic insights on community impact.
- Facilitated training sessions for interns and volunteers regarding project processes.
- Developed process documentation and training materials as required.
- Provided technical assistance during implementation phases when necessary.
- Conducted research to identify best practices and formulate effective solutions.
Education
Bachelor of Arts - Project Management And Community Development
University of Dodoma
UDOM01-2012
Some College (No Degree) - Micro-lending
Frankfurt University
GermanySkills
- Resource allocation
- Strategic planning
- Operational management
- Performance analysis
- Compliance management
- Team leadership
- Coaching and mentoring
- Data analysis
- Performance evaluations
- Sales techniques
- Lead generation
- Salesforce management
- Competitor research
Timeline
Acting Business Operation Manager
Mysol UK ltd
09.2025 - Current
Zonal Business Manager
Mysol UK ltd
11.2021 - Current
Credit Team Leader
Mobisol UK ltd
04.2019 - 10.2021
Credit Controller
Mobisol UK ltd
03.2016 - 03.2019
Credit Officer
Mobisol UK ltd
10.2012 - 02.2016
Project Coordinator Intern
World Vision
05.2012 - 09.2012
Bachelor of Arts - Project Management And Community Development
University of Dodoma
Some College (No Degree) - Micro-lending
Frankfurt University