NEEMA ABRAHAM LUBWAZA
Dar es Salaam,KINONDONI
Summary
Multifaceted Administrative, Procurement, and Quality Assurance Professional with 8+ years of experience in both corporate and public sectors. Expertise spans across procurement, ISO 9001:2015 quality management, ESG reporting, administrative operations, and EHS compliance. A proactive team player with a keen eye for system improvements, risk redution, and operational efficiency. Trusted to lead compliance audits, manage crossfunctional committees, and implement value-driven procurement strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality, Procurement, and Administrative Executive
Q Sourcing Tanzania Ltd
01.2020 - Current
- Lead end-to-end procurement processes, including needs assessment, vendor identification, and the creation of Request for Proposals (RFPs).
- Conduct thorough vendor selection and negotiations to ensure cost-effective purchasing and favorable contract terms.
- Review and approve purchase orders, contracts, and supplier invoices, ensuring all comply with organizational and regulatory requirements.
- Manage supplier relationships to ensure timely delivery and optimal quality, addressing issues as they arise.
- Maintain accurate records of procurement transactions for audit and compliance purposes.
- Implement and maintain Quality Management Systems (QMS) in line with ISO 9001:2015 standards, focusing on continuous improvement and compliance.
- Lead internal audits to assess adherence to quality policies, procedures, and customer requirements.
- Facilitate the investigation and resolution of non-conformities, ensuring corrective actions are taken and documented.
- Develop and deliver quality training to staff, ensuring understanding and compliance with quality standards and procedures.
- Oversee document control processes, ensuring proper management and retention of quality-related records.
- Chair the Environment, Health, and Safety (EHS) Committee, ensuring regular meetings and tracking of safety initiatives.
- Conduct risk assessments and safety audits to identify hazards and implement mitigation strategies.
- Develop and implement EHS policies and procedures, ensuring alignment with national regulations and industry best practices.
- Coordinate and lead safety training sessions for employees, including emergency response drills and safety awareness programs.
- Monitor and track workplace incidents, ensuring proper reporting, investigation, and follow-up to prevent recurrence.
- Prepare and facilitate the office's readiness for external safety audits and inspections.
- Collect and analyze data for ESG reporting, ensuring accuracy and alignment with international sustainability standards.
- Coordinate corporate social responsibility (CSR) initiatives, working with internal teams and external partners to support community development projects.
- Advocate for sustainable business practices, integrating ESG considerations into the procurement process and organizational policies.
- Communicate ESG performance to stakeholders, ensuring transparency and accountability.
- Oversee day-to-day administrative functions, ensuring smooth office operations and employee logistics, including coordinating meetings, travel arrangements, and office supplies.
- Manage fleet operations, including vehicle maintenance, fuel tracking, and fleet scheduling, ensuring optimal efficiency and cost control.
- Develop and maintain administrative systems, including filing systems, document control, and communication protocols, to support smooth operations.
- Handle human resources administration, including payroll data input, employee benefits coordination, and maintaining personnel records.
- Ensure compliance with all legal and regulatory requirements in the administration of office operations.
Administrative and Procurement Officer
Anteata Company Ltd
01.2017 - 12.2019
- Managed procurement requisitions, vendor contracts, and delivery schedules.
- Oversaw HR files, payroll input, asset registers, and office communication protocols.
- Implemented efficient filing systems and maintained documentation archives.
- Supervised support staff and ensured professional client interactions.
Customer Care and Sales Operator - Call Centre
Vodacom Tanzania Ltd
01.2013 - 12.2016
- Managed customer inquiries and escalated service issues.
- Promoted company services and provided technical support on Vodacom platforms.
- Analyzed customer data to identify trends and improve services.
- Supported internal campaigns, contributing to reduced customer churn.
Secondary School Teacher
Ministry of Education and Vocational Training
01.2010 - 12.2012
- Delivered curriculum-aligned lessons and assessed student performance.
- Mentored learners, organized school events, and collaborated with academic departments.
- Participated in school planning committees and contributed to curriculum reviews.
Education
Bachelor of Arts - Education
University of Dar Es Salaam
01.2010
Advanced Certificate - Secondary Education
Benjamin Mkapa High School
DAR ES SALAAM01.2007
Certificate - Secondary Education
Makongo High School
01.2004
Skills
- Procurement & Supplier Management
- ISO 9001:2015 Quality Management Systems
- ESG Reporting & Stakeholder Engagement
- EHS Committee Leadership & Compliance
- Administrative & Office Operations
- Contract Management & Cost Control
- Internal Audit & Regulatory Documentation
- Team Coordination & Employee Welfare
- Microsoft Office (Word, Excel, PowerPoint)
- Procurement Systems: RMS, DMS, Mpesa Web
- Call Center Platforms: Avaya, Morpheus, Remedy
- Document Control & ISO Reporting Tools
- Customer service
- File management
- Administrative management
- File organization
- Report preparation
- Customer relations
- Appointment scheduling
- Administrative leadership
- Document preparation
- Report generation
- Information protection
- Front desk management
- Event coordination
- Protocol oversight
- Schedule oversight
- Calendar management
- Data evaluation
- New employee orientations
- Record preparation
- Privacy policies
- Project Support
- Meeting scheduling
- Privacy compliance
- Expense reporting
- Logistical planning
- Meeting coordination
- Travel arrangements
- Business operations
- Travel arrangement
- Senior staff support
- Administrative improvement
- File system management
- Calendar oversight
- Meeting planning
- Organizational leadership
- Public speaking skills
- Client relations expertise
- Office record management
- Microsoft office
- Reliable and responsible
- Invoice management
- Critical thinking
- Team coordination
- Administrative support
- Relationship building
- Decision-making
- Supply ordering
- Business administration
- Process improvement
- Materials organization
- Analytical thinking
- Excel spreadsheets
- Document filing and retrieval
- Team leadership
- Work coordination
- Honest and dependable
- Operating procedures
- Budget preparation
- Strong problem solver
- Logistics coordination
- Staff training
- Video conferencing software
Accomplishments
- Key Achievements – Q Sourcing Tanzania Ltd
Procurement
- Achieved cost savings of up to 15% annually through competitive bidding and vendor negotiation strategies.
- Reduced procurement cycle time by 30% by streamlining vendor selection and purchase approval processes.
- Established a preferred supplier list that improved delivery reliability and compliance with procurement standards. Quality (ISO 9001:2015)
- Successfully facilitated the organization’s internal ISO 9001:2015 audit, with zero major non-conformities.
- Trained over 20 employees on ISO procedures, increasing compliance and reducing corrective actions by 40%.
- Developed a document control system that improved traceability and reduced audit preparation time by 50%. HSE (Environment, Health & Safety)
- Led the EHS Committee in implementing risk control measures, resulting in a zero lost-time injury rate for 18 consecutive months.
- Organized quarterly safety drills and awareness sessions that boosted staff safety participation by over 70%.
- Prepared the company for external HSE audits, ensuring 100% compliance with occupational safety regulations. ESG (Environmental, Social, Governance)
- Spearheaded CSR initiatives including school donations and clean-up campaigns, enhancing company reputation and stakeholder engagement.
- Collected and reported ESG data quarterly, supporting the integration of sustainability metrics in company performance reviews.
- Championed a digital sustainability awareness campaign within the office, reaching 100% employee engagement. Administration
- Digitized the administrative filing system, reducing retrieval time by 60% and improving document accuracy.
- Coordinated seamless office relocations and refurbishments with zero downtime or disruption to daily operations.
- Implemented a staff logistics tracking system that improved accountability and efficiency in fleet use.
Certification
- Diploma in ISO Standards Integrated Management System
- Diploma in ISO Management System Audit Techniques and Best Practices
- Diploma in Quality Management System - Alllison, 2024
- ISO 9001:2015 Internal Auditor (In-House Training)
- EHS Policy & Audit Readiness Workshop - Q Sourcing
- ESG Reporting Awareness Training - Internal
- HIV/AIDS Awareness - TACAIDS & TYATF
Languages
English
Swahili
Timeline
Quality, Procurement, and Administrative Executive
Q Sourcing Tanzania Ltd
01.2020 - Current
Administrative and Procurement Officer
Anteata Company Ltd
01.2017 - 12.2019
Customer Care and Sales Operator - Call Centre
Vodacom Tanzania Ltd
01.2013 - 12.2016
Secondary School Teacher
Ministry of Education and Vocational Training
01.2010 - 12.2012
Certificate - Secondary Education
Makongo High School
Bachelor of Arts - Education
University of Dar Es Salaam
Advanced Certificate - Secondary Education
Benjamin Mkapa High School
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