Neema Karia
Dar es Salaam
Summary
Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
11
11
years of professional experience
Work History
Entrepreneur
01.2017 - Current
- Self-employed in small and medium business.
- Conducted market research to understand customer needs and preferences.
- Negotiated contracts with customers, vendors, and partners.
- Managed marketing campaigns to increase brand awareness and visibility.
- Monitored competitors' activities in order to stay ahead of the curve.
- Set direction to establish desired image for business.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Record Officer
Public Service Pension Fund (PSPF)
Dar es Salaam
01.2014 - 12.2016
- On record department
- Compress data
- Restoring data
- Restoring corrupted files
- Scanning files and saving them well
- Arranging of files accordingly
- Registering of new member
- Opening up of new files for new members
- Data clean-up and removing of unwanted data and file
- Entering of data Responsibilities
- Administration department and Customer Care
- Receive all calls and attend to them
- Make follow up of ongoing customer problem progress
- Receive customer and give directions to their problems
- Attend to all customer’s problems
- Give information accordingly as requested
- Call customer on given information
- Connect customers with an inside worker
- Checking up of people’s attendance
- Checking up of number of customer’s attendance
- Receiving all incidences and recoding them plus attending to them and giving feedback to customers
- Convincing them on the usage of the product
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Bachelor Degree - Public Administration
University of Dodoma
01.2013
Advanced level certificate -
St Mathew Secondary School
01.2010
Ordinary level certificate -
Kaole Secondary School
01.2006
Primary education -
Mugabe Primary School
01.2002
Skills
- Customer-Centric
- Strong Verbal Communication
- Commitment to Accountability
- Understanding of Emerging Technologies
- Effective Time Management
- Collaborative Teamwork
- Strategic Planning Abilities
- Innovative Thinking
- Skilled in Office Software Applications
- Analytical Skills
- Inventory Management
- Customer Retention
- Program coordination
- Team Bonding
- Social Media Management
References
- Amina I. Mtingwa, Senior Operation Officer, Public Service Pension Fund (PSPF), P.O.BOX 4843, a.mtingwa@pspf-tz.org, 0754304727
- Chacha Nyaikwabe, Record Manager, Public Service Pension Fund (PSPF), P.O.BOX 4843, c.nyaikwabe@pspf-tz.org, 0786452646
- Erick Kato, Information System Manager, Public Service Pension Fund (PSPF), P.O.BOX 4843, e.kato@pspf-tz.org, 0784467911
Affiliations
- Community Engagement activities, by visiting the less privileged
- Donations to charities based on communities support
Language
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Entrepreneur
01.2017 - Current
Assistant Record Officer
Public Service Pension Fund (PSPF)
01.2014 - 12.2016
Bachelor Degree - Public Administration
University of Dodoma
Advanced level certificate -
St Mathew Secondary School
Ordinary level certificate -
Kaole Secondary School
Primary education -
Mugabe Primary School
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