Neema Gwebe
Dar es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Postal Officer (Financial Agencies Services-Bureau De Change)
Tanzania Posts Corporation (TPC)
04.2022 - Current
- Preparation of daily, Weekly, Monthly, Quarter, Semiannual and Annual Report
- Building and maintaining Customer relationship
- Preparing of Competitive Bid and Ask Rate
- Ensure compliance in the dealings of purchase and sale of foreign exchange
- Review Profit and Loss all branches
- Ensure compliance of BOT(rules and regulations)
- Ensure operational effectiveness in different aspects like equipments,processes,forms,rules.
Bank Operation Officer
TIB Corporate Bank
11.2018 - 11.2020
- Submission of loan application forms to employer
- Collect the loan application forms to the employer for applied loans
- Review and calculate for the room for all the applications, including communicating with clients for missing documents and details as per the scheme loan check list
- Preparing and sending the list of all qualified applications to credit for analysis & approval
- Collect all approved applications from credit to branch for account opening
- Prepare a list of approved names for employer to confirm the employment status
- Preparing and Submitting loan outstanding request letters to different banks and Saccos (if any)
- Monitor all loan bookings if all are booked at the right rates and amounts as per the approval memo
- Prepare transfers for disbursed facilities to clients in different banks for undertaking (via EFT and TISS)
- Prepare deductions schedule and submit to the employer for inclusion in the payroll before 8th day of every month also submitting stop deduction letters for top up applications
- Receive loan repayment cheque and list from the employer/s and prepare loan repayment list to be processed by operation team (confirmation of amount to be paid and total amount submitted via employer's cheque)
- Make daily follow up on the portfolio for any arrears
- Attend and reply all customer queries, and requests.
CASHIER/CREDIT OFFICER
GIANT FINANCE LTD
05.2012 - 01.2018
- Registration of new client into the system
- Receiving of monthly repayment/Deductions from the customers and Deposit direct to respective account on the same day
- Cash and loan disbursement to the clients
- Issue receipts, refunds credits, or change due to customers
- Count money in cash at the end and beginning of the day to ensure that amount are correct and that there is adequate change
- Greet Customers entering establishments
- Resolve customer complaints and Answer General Customer enquiries at cash counter
- Own and manage customer queries by taking ownership and resolving in a time manner
- Undertake Cashier & enquiries duties as required in order to provide excellent customer service at the counter as backup only
- Answer Customer Questions, and provide information on procedures or policies
- Calculate total payment received during the time period and reconcile this with total sales
- Cash Management - strong room custodianship
- Order cash from the cash provider in accordance with limits set by Head office/ General Manager
- And any other duties assigned by my line manager.
CUSTOMER SERVICE OFFICER
FOUNDATION FOR INTERNATIONAL COMMUNITY ASSISTANCE (FINCA TANZANIA)
10.2011 - 03.2012
- Implementing Customer service standard, resolve customer problems and complaints, identify customer service trends, determine system improvements, and implement change within agreed timelines
- Opening of account and follow up of pending documents
- Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus group, analyzing information and application
- Improves customer service quality results by studying aid the branch manager in ensuring that all relevant standards within the customer care are met
- Prepare daily, weekly and monthly report
- Recognizing the potential customers and other sale opportunities on behalf of the company.
Sales and Marketing Department (Practical Training)
TANZANIA PORTLAND CEMENT COMPANY (TPCC)
08.2010 - 11.2010
- Persuading people who were using other brand to use twiga cement through convincing them and telling them the advantage of the brand
- Doing marketing research through visiting various customers and see what is the market performance for twiga cement compared with other cement and what are customer views about the product concerning quality of the product
- Offering Customer Services, I managed to communicate with customers effectively and efficiently, through managing their complaints and make them satisfied with the services I offered to them
- I managed to deal with difficult customers who are very difficult to understand, and came up with their complaints through listening to them and made satisfied
- Preparing weekly & monthly Report
- Preparing Sales order for bagged cement
- Preparing Profoma Invoice and Tax invoice
- Posting cash receipts and Cheque to customer account so that they can be able to get cement
- Working in weighbridge, weight in and out for trucks entering to take cement where tax invoice and delivery note is giving to customer after weighting.
Education
Master of Science - MASTER OF SCIENCE IN FINANCE AND INVESTMENT
INSTITUTE OF FINANCE MANAGEMENT
TANZANIA12-2024
BACHELOR OF COMMERCE -
UNIVERSITY OF DAR ES SALAAM
11-2011
Some College (No Degree) - ADVANCED CERTIFICATE OF SECONDARY EDUCATION
JANGWANI GIRLS HIGH SCHOOL
TANZANIA03-2008
CERTIFICATE OF SECONDARY EDUCATION
ZANAKI GIRLS HIGH SCHOOL
11-2005
CERTIFICATE OF PRIMARY EDUCATION
MAKUMBUSHO PRIMARY SCHOOL
09-2001
Skills
- Credit
- Customer Communications
- Customer Complaint Resolution
- Payment Handling
- Marketing
- Attention to Detail
- Responsibility
- Teamwork
- Administrative and Organisation
Certification
13th Nov 2023 -17th Nov 2023.
- Certificate of attending a training on Bureau De Change Regulation and the Retail Forex Code of conduct by Bank Of Tanzania.
1st May 2011 - 3rd May 2011
- Certificate for attending an Ethics workshop in the progamme of PUBLIC INTERGRITY RESTORATION
INITIATIVE (PIRI)
15th Jan 2011 -19th Feb 2011
- Certificate for attending the BRIDGE PROJECT (AISEC) at university of Dar es salaam which was facilitated by
human resource managers from VODACOM, REAL INSURANCE and CRDB BANK.
22nd April, 2010
- Certificate for award of customer care proficiency course by marketing class Tanzania.
5th April 2010
- Certificate of program/project planning and human Resource management by Dar es Salaam university
entrepreneurship forum (DUEF) DSM
23rd June -8th August 2008.
- Certificate of instructions in microcomputer applications at university of Dar es salaam computing centre (UCC)
Languages
Swahili
First Language
English
Advanced (C1)
C1
PERSONAL INFORMATION
Name : Neema Gwebe
Date of birth : 29th Feb 1988
Sex : Female
Marital status : Married
Nationality: Tanzanian
REFERENCES
Mr. Fred Phanuel
Assistant lecturer
University of Dar es salaam Business school (UDBS)
P.O.BOX 35046
Dar es salaam
Mobile:+255 (0)713 770041
+255 (0)755 859010
Email: fred@udbc.udsm.ac.tz
fredokangi2005@yahoo.com
Mr. Thadeo John
Back Office Supervisor
Finca Tanzania
p.o.box 100013
Dar es salaam
Mobile:+255 (0) 756 636 578
+255 (0) 717 330 993
Email: tjohn@finacatz.org
thadeo.john@yahoo.com
Mr. Gerald Shayo
Business Banker
Tanzania Commercial Bank
Dar es salaam
Mobile: +255 (0) 766 102 240
Email: gerald.shayo@tcb.co.tz
Timeline
Postal Officer (Financial Agencies Services-Bureau De Change)
Tanzania Posts Corporation (TPC)
04.2022 - Current
Bank Operation Officer
TIB Corporate Bank
11.2018 - 11.2020
CASHIER/CREDIT OFFICER
GIANT FINANCE LTD
05.2012 - 01.2018
CUSTOMER SERVICE OFFICER
FOUNDATION FOR INTERNATIONAL COMMUNITY ASSISTANCE (FINCA TANZANIA)
10.2011 - 03.2012
Sales and Marketing Department (Practical Training)
TANZANIA PORTLAND CEMENT COMPANY (TPCC)
08.2010 - 11.2010
Master of Science - MASTER OF SCIENCE IN FINANCE AND INVESTMENT
INSTITUTE OF FINANCE MANAGEMENT
BACHELOR OF COMMERCE -
UNIVERSITY OF DAR ES SALAAM
Some College (No Degree) - ADVANCED CERTIFICATE OF SECONDARY EDUCATION
JANGWANI GIRLS HIGH SCHOOL
CERTIFICATE OF SECONDARY EDUCATION
ZANAKI GIRLS HIGH SCHOOL
CERTIFICATE OF PRIMARY EDUCATION
MAKUMBUSHO PRIMARY SCHOOL
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