Neelam NATHOO
Summary
Motivated and results-driven professional, with experience in the customer service industry. Proven ability to communicate, with a strong ability in customer service. Adept at working in fast-paced environments, solving complex problems, and collaborating across teams to achieve strategic goals. Passionate about continuous learning and bringing a proactive, solutions-oriented mindset to every challenge.
Overview
6
6
years of professional experience
Work History
Internship Student
Matongo Gold Mining Industry
Dar Es Salaam
01.2025 - Current
- Developed and implemented communications strategies for various projects.
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
Call Center Representative
INTouchCX
Remote
09.2023 - 11.2023
- Use of all Microsoft tools.
- Building and linking to advanced technical areas.
- Assisting customers via email and chat.
- Assisting customers in building and maintaining their calls.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Beauty Advisor
SALLY BEAUTY SUPPLY
Waterloo
03.2022 - 06.2022
- Responsible for cash handling.
- Providing customer service regarding technical issues.
- Packing and labeling products.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
Resident Assistant
BRONTE COLLEGE
Mississauga
08.2019 - 06.2020
- Served as an information resource for residents regarding campus services.
- Responded to emergency situations within the residence hall.
- Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
Education
Bachelor of Arts And Science - GENERAL SCIENCE, LIBERAL ARTS PROGRAM
UNIVERSITY OF WATERLOO
Waterloo, ON, Canada08-2025
Skills
- Technical support
- Communication strategies
- Customer service
- Team collaboration
- Adaptability
- Critical thinker
- Problem-solving
References
Provided upon request
Timeline
Internship Student
Matongo Gold Mining Industry
01.2025 - Current
Call Center Representative
INTouchCX
09.2023 - 11.2023
Beauty Advisor
SALLY BEAUTY SUPPLY
03.2022 - 06.2022
Resident Assistant
BRONTE COLLEGE
08.2019 - 06.2020
Bachelor of Arts And Science - GENERAL SCIENCE, LIBERAL ARTS PROGRAM
UNIVERSITY OF WATERLOO
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