Nathan Elia
Dar es salaam,Tanzania
Summary
Diploma-in-training Water Supply and Sanitation Engineering technician (NTA-6, completion July 2026) who daily converts meter installations, service-line replacements and Maji software updates into measurable service improvements, accurate billing and expanded connections. I am seeking a technician or intern position where disciplined workmanship, customer-focused communication and rigorous safety habits can help a water utility reduce non-revenue water, maintain continuous supply and strengthen consumer satisfaction while I finalise my diploma.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Dawasa
Dar es salaam
08.2024 - 10.2024
- Assisted customers with inquiries and product information through phone.
- Resolved customer complaints efficiently while maintaining a positive interaction.
- Processed orders and returns using the customer service management system.
Industrial Practical Trainee
Dawasa
Dar es salaam, TZ
08.2023 - 10.2023
- Assisted in maintaining water supply systems and ensuring operational efficiency.
- Resolved 15+ customer enquiries daily (billing, leaks, reconnections), boosting client satisfaction.
- Fluent Swahili-English communicator who explains tariffs and leak responsibilities, cuts customer complaints and improves payment compliance.
- Daily Maji software user for readings, reconnections and cash reconciliation, delivers accurate data, speeds revenue collection and supports NRW tracking from day one.
Education
Some College (No Degree) - Water Supply And Sanitation Engeneering
Water Institute
Dar Es Salaam, TanzaniaSkills
- Customer service
- Team collaboration
- Time management
- Clear communication
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Customer Service Officer
Dawasa
08.2024 - 10.2024
Industrial Practical Trainee
Dawasa
08.2023 - 10.2023
Some College (No Degree) - Water Supply And Sanitation Engeneering
Water Institute