NATALIA BENJAMIN
DAR ES SALAAM
Summary
Proven track record in E Marketing at Be Forward Tanzania, where I spearheaded projects to enhance productivity by automating tasks and optimizing resource allocation. Skilled in Open Source Intelligence and exceptional at teamwork, I consistently exceed performance metrics, demonstrating a keen ability to improve operational efficiency and foster collaborative success.
Overview
8
8
years of professional experience
Work History
E Marketing
Be Forward Tanzania
02.2024 - Current
- Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
- Optimized resource allocation by prioritizing tasks based on risk assessment factors such as threat level or target significance.
- Spearheaded innovative projects aimed at streamlining processes, ultimately increasing overall productivity levels.
- Conducted thorough assessments of adversary capabilities, incorporating historical context into current analyses.
- Participated in regular training exercises to stay current on industry trends and emerging threats in the global landscape.
Call Center
PCCI TANZANIA
01.2017 - 01.2018
- Answered over Number calls per shift to meet fast-paced call center demands.
- Optimized call center performance through monitoring metrics closely and adjusting staffing levels as needed.
- Reduced average handle time with targeted coaching sessions, improving overall call center efficiency.
- Streamlined call center operations for improved productivity and reduced wait times.
- Increased call center efficiency by consistently meeting and exceeding performance metrics.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
- Developed process controls and metrics for daily management of call center.
Education
DIPLOMA OF PUBLIC PROCUREMENT AND MANAGEMENT - Purchasing, Procurement, And Contracts Management
TANZANIA PUBLIC SERVICE COLLEGE
DAR ES SALAAM, TANZANIA07.2016
CERTIFICATE - Procurement
COLLEGE OF BUSINESS
DAR ES SALAAM TANZANIA10.2013
HIGH SCHOOL -
HAMPTON LEARNING CENTER
DAR ES SALAAM TANZANIA01.2009
Skills
- Open Source Intelligence
- Intelligence Gathering
- Qualitative Analysis
- Programming Languages
- Networking and relationship building
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Time management abilities
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
- American Medical Informatics Association
- American Society of Safety Professionals
- Association for Computing Machinery
Languages
English
Intermediate (B1)
Timeline
E Marketing
Be Forward Tanzania
02.2024 - Current
Call Center
PCCI TANZANIA
01.2017 - 01.2018
DIPLOMA OF PUBLIC PROCUREMENT AND MANAGEMENT - Purchasing, Procurement, And Contracts Management
TANZANIA PUBLIC SERVICE COLLEGE
CERTIFICATE - Procurement
COLLEGE OF BUSINESS
HIGH SCHOOL -
HAMPTON LEARNING CENTER
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