Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Referrals
Timeline
Generic

Nassoro Mungaya

Dar Es Salaam

Summary

Results-driven Marketing Coordinator with proven expertise in the East African betting industry, leading customer acquisition, brand development, and regional marketing strategies. Leveraging a strong foundation in customer service, I excel at building meaningful client relationships while driving innovative, data-driven campaigns that maximize engagement and revenue growth. Recognized for adaptability, creativity, and leadership, I bring a unique blend of customer-centric insight and strategic marketing execution across diverse markets. Passionate about crafting impactful campaigns that resonate with audiences, and contribute to long-term business success.

Overview

5
5
years of professional experience

Work History

Eastern Regional Marketing Cordinator

betPawa
Dar Es Salaam
10.2024 - Current
  • Monitored competitor activity in assigned markets to keep abreast of industry trends.
  • Created presentations and other materials to support regional marketing initiatives.
  • Managed relationships with vendors and external partners in the region.
  • Provided guidance on best practices for creating effective messaging for different target audiences.
  • Planned, organized, and attended local events to promote products and services.
  • Implemented social media strategies tailored specifically for each geographic area within the region.
  • Organized promotional campaigns that included print, radio, television, online advertising, direct mailings.
  • Developed and executed regional marketing plans to increase brand awareness.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Provided support in product development by conveying market demands and customer preferences.
  • Managed marketing budget, ensuring cost-effective allocation of resources.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
  • Conducted market research to identify trends, customer needs, and competitor strategies.
  • Tracked and reported on key performance indicators to senior management.
  • Managed social media accounts, creating engaging content to drive follower growth and interaction.

Sports Marketing Program Coordinator

Nass Sports Solutions
Dar Es Salaam
11.2021 - Current
  • Monitored responses to promotional content, adjusting messages to achieve objectives.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Content creation and translations for social media platforms
  • Delivered marketing strategy updates to upper-level management.
  • Collaborated with marketing manager to plan out campaign strategies,time tables and guidelines.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Coordinated vendors, timelines and budgets for events.
  • Trained customer service, marketing and sales teams for events.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Maintained close communication with clients to mitigate service issues.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Tanzania Marketing Cordinator

betPawa
Dar Es Salaam
07.2023 - 10.2024
  • Participated in brainstorming sessions to generate ideas for new products or services.
  • Conducted market research to identify new opportunities for growth.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Developed and implemented comprehensive marketing plans to increase brand awareness.
  • Conducted market research to identify consumer trends and preferences.
  • Conducted research on competitors' activities and products to inform strategic decisions.
  • Evaluated success of campaigns by tracking relevant KPIs and metrics.
  • Developed and implemented marketing strategies to increase customer base and revenue.
  • Analyzed customer feedback to inform product improvements or new offerings.
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Identified potential partners for joint ventures or promotional initiatives.
  • Organized events such as conferences, trade shows, seminars, and webinars.

Customer Service Representative

betPawa
Dar Es Salaam
10.2022 - 07.2023
  • Answer inbound calls, chats and emails to facilitate customer service.
  • Cultivate impactful relationships with customers and drove business development by delivering product knowledge.
  • Assess customer needs and upsold products and services to maximize sales.
  • Inform customers about billing procedures, processed payments and provided payment option setup assistance.
  • Develop strategies to assist associates in meeting goals, i.e marketing department
  • Attend job training to sharpen skills and keep informed of new products.
  • Respond to in-person and online customers to improve company customer service ratings.
  • Investigate sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assist staff with resolving complex customer issues and implementing targeted solutions.
  • Address customer inquiries to increase customer satisfaction ratings.
  • Maintain knowledge of company products and services to promptly resolve complaints and concerns.
  • Deliver service and support to each customer, paving way for future business opportunities.

Customer Service Representative

10BET
Dar Es Salaam
08.2021 - 11.2021
  • Respond to a wide range of customer queries from our global customer base via Live chat and email.
  • Content creation and translations for social media platforms
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Made outbound calls session for activating dormant customers.
  • Engaged in giving out opinions on the websites outlook and translation of words from English to Kiswahili.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Planned advertising campaigns for online, print and other mediums.
  • Coordinated marketing events for showcasing product and service offerings.

Customer Service Representative

BETIKA
Dar Es Salaam
07.2020 - 07.2021
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strategies to assist associates in meeting goals.
  • Content creation and translations for social media platforms
  • Attended job training to sharpen skills and keep informed of new products.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Assisted with recruiting and hiring perspective candidates.
  • Held monthly meetings with associates to provide constructive feedback on performance.
  • Answered inbound calls per day and directed to individuals or departments.
  • Strengthened operational efficiencies by developing organizational filing systems for VIP customer records and reports.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Conducted research to determine ideal markets for products and services.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.

Education

Bachelor Degree - Marketing

College of Business Education
Dar Es Salaam
12-2028

Advanced Certificate -

Msolwa Secondary School
Morogoro
05.2016

Ordinary Level Certificate -

St Joseph Millenium Secondary School
Dar Es Salaam,
11.2013

Primary Level -

St Marys International Schools
Dar Es Salaam
09.2009

Skills

  • Influencer partnerships
  • Campaign management
  • Event coordination
  • Content Creation & writing
  • Relationship Building
  • Social and New Media
  • Project Management
  • Strategy Development
  • Verbal and Written Communication
  • Event Planning
  • Strategic Planning
  • Product and Service Specification
  • Training and Onboarding
  • Product Promotion
  • Time Management
  • Strategic Marketing
  • Campaign Development
  • Customer service skills ie building customer loyalty, positive attitude, active listening skills, bilingual customer support, improving customer experience
  • Sales skills ie active listening, verbal communication, time management, strategic thinking
  • Leadership skills Ie leading a group to attain specific goals with right strategies
  • Outstanding basic computer application skill of Microsoft (word, Excel, power & point as well as internet and email)
  • In-depth knowledge of social media marketing platforms, (ie twitter, google, Facebook, LinkedIn, Instagram)

Languages

Swahili
Proficient
C2
English
Advanced
C1

Affiliations

  • Successfully runned a youth sports competition in february 2022 with the name "THE AFTER SCHOOL CLASH" that was targeted at protesting on sexual violence for the youth.
  • Successfully organized a sports league for compassion Tanzania in June 2022 that deals with helping the needy youth and aid in eradicating poverty in the name of christ. it was called " THE DAR CLUSTER YOUTH TOURNAMENT"
  • Held internal office activities focused on building teamwork and enhancing morale.

Referrals

Borah Omary Ndanyungu

Head of Local Marketing & CSR 

betPawa

Mob: +255713145497

Email: borah.ndanyungu@PawaTech.com

..................................................................................................

Robinson Lubowa

Head of CS Growth & Operations 

betPawa

Mob: +254799872196

Email: robinson.lubowa@PawaTech.com

..................................................................................................

Jovin Aggrey

Office Admin

Betika company

Mob: 0745544073

Email: jovin.aggrey@betika.com

............................................................................................

Claus Kashura

Managing Director

Nass Sports Solutions

Mob: 0752349658

.............................................................................................

Mariam Othman

CEO TLS

Tanzania Law Society

Mob: 0767829201

Email: othmanmariam98@gmail.com

............................................................................................................

Nasra Ally

Human resource manager

10BET

Mob: 0673382298

Timeline

Eastern Regional Marketing Cordinator

betPawa
10.2024 - Current

Tanzania Marketing Cordinator

betPawa
07.2023 - 10.2024

Customer Service Representative

betPawa
10.2022 - 07.2023

Sports Marketing Program Coordinator

Nass Sports Solutions
11.2021 - Current

Customer Service Representative

10BET
08.2021 - 11.2021

Customer Service Representative

BETIKA
07.2020 - 07.2021

Bachelor Degree - Marketing

College of Business Education

Advanced Certificate -

Msolwa Secondary School

Ordinary Level Certificate -

St Joseph Millenium Secondary School

Primary Level -

St Marys International Schools

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Nassoro Mungaya