NASRI HUSSEIN RASHID
Dar es Salaam
Summary
Holding a bachelor’s degree in public administration (BA-PA), with greater experience in the telecommunications industry, I am a results-driven person with a highly successful background of more than three years in achieving profitable telecommunications business growth at Vodacom Tanzania in the fields of customer service, SMEs and regional sales support, and M-PESA risk and compliance analysis.
Overview
4
4
years of professional experience
Work History
Anti Money Laundering Analyst
Vodacom Tanzania
Dar es Salaam, Dar es salaam
07.2024 - Current
- Responsible for identifying and researching the patterns, trends, and anomalies in complex transactional and customer data to detect, prevent, mitigate, and report suspicious activity related to money laundering, terrorist financing, proliferation financing, and structuring.
- Identifying the risk-based alerts and suspicious activities, and escalating (reporting) to the MLRO for any actions.
- Perform customer identification program/know your customer (KYC), and watchlist screening to identify PEPs, RCAs, SIPs, and other sanctioned entities and individuals.
- Screening customers and IMT transactions to detect suspicious activities and illicit behaviors.
- Conducted thorough investigations into suspicious financial transactions.
- Analyzed customer data to identify potential money laundering risks.
- Monitored transaction activity for unusual patterns and red flags.
- Drafted reports regarding findings from investigations into suspicious activity.
Enterprise Business Unit (EBU) FWA sales support
Vodacom Tanzania
Dar es alaam
10.2022 - 07.2024
- Support SMEs and regions' fixed sales (5G, LTE, Fiber, and GSM Unlimited) services. 5G Survey Support. Via emails. Vetting customer contracts and onboarding customer details in the CRM via a robot and manually. Creating customer accounts for them to make deposits and pay bills. Bank payment posting and sharing customer details for device ordering, sharing the daily sales report with the head of department and the sales key accounts managers.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Customer Service Executive
Vodacom Tanzania
Dar es salaam
08.2021 - 10.2022
- Respond to incoming calls from customers and prospects. respond to inquiries, manage complaints, troubleshoot significant customer service in all network-based enquiries like data, financial activities, bills, statements, sim card, coverage and airtime issues while striving to achieve first call resolution and maintain the quality of service provided.
- Resolved issues using CRM software and internal systems effectively.
- Educated customers on products, services, and billing procedures clearly.
- Monitored service quality and provided feedback for continuous improvement.
- Documented customer interactions accurately for future reference and analysis.
- Handled escalated complaints with professionalism and empathy consistently.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
Bachelor of Arts - Public Administration
The University of Dodoma (UDOM)
Dodoma12.2020
Advanced Certificate of Secondary Education - Arts
Mwakavuta High School (NJOMBE)
12.2017
Skills
- Technical Skills: Administrative skills, Anti-Money Laundering analysis, Customer service
- Other Skills: Computer skills ie MS Office, System usage (Icap, Insight, Toad Oracle, Bio Kyc and other systems
Languages
Languages: English and Kiswahili Fluently
References
- David Arthur Mtui-AML analyst, david.mtui@m-pesa.co.tz, +255754711036, M Pesa Legal & Compliance
- Noel William Mathayo-Team leader, noel.william@vcontractor.co.tz, +255753496670, Vodacom Business Unit
- Edson Lusius Mihowera-Lecturer, edsonmihowera@gmail.com, +255757329780, 255717346755, The University of Dodoma (UDOM), P.O. Box 269, Dodoma, Department of Political Sciences and Public Administration
Hobbies and Interests
Hobbies: Reading, Watching football, Music, Movie, Travelling
Awards
Awards: Best employee of the Month (April 2022 and June 2023)
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
Anti Money Laundering Analyst
Vodacom Tanzania
07.2024 - Current
Enterprise Business Unit (EBU) FWA sales support
Vodacom Tanzania
10.2022 - 07.2024
Customer Service Executive
Vodacom Tanzania
08.2021 - 10.2022
Bachelor of Arts - Public Administration
The University of Dodoma (UDOM)
Advanced Certificate of Secondary Education - Arts
Mwakavuta High School (NJOMBE)
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