NASRAH J MWAMKOA
Dar es salaam,Tanzania
Summary
I possess 21 years of experience in the hospitality sector, with a focus of 13 years in the domains of sales and marketing. My dedication to cultivating robust customer relationships motivates my outreach to prospective clients, while I consistently strive to maintain positive interactions with existing clientele. I exhibit a profound proficiency in articulating the features and benefits of products, negotiating packages and pricing effectively, and successfully finalizing sales arrangements. I actively seek opportunities for professional development through the acquisition of new skills and experiences that will facilitate my continued advancement within the industry.
As a self-motivated and industrious individual, I demonstrate resourcefulness and flexibility, excelling in collaborative team environments as well as in independent settings. My strong communication skills enable me to learn rapidly and adapt effortlessly to diverse situations.
Results-driven Sales Marketing Executive known for productivity and efficiency in task completion. Possess specialized skills in strategic planning, customer relationship management, and digital marketing campaigns. Excel at communication, teamwork, and problem-solving to achieve sales targets and market expansion objectives.
Overview
21
21
years of professional experience
Work History
Sales & Marketing Executive
White Sands Resorts Conference Centre
Dar es Salaam, Tanzania
02.2020 - Current
- Marketing rates research comparison from the Competitors
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities
- Promote the products and services to customers and negotiate contracts to maximize profits
- Analyses local market trends and develop new business leads
- Preparation of TTOO'S contracts for new and existing
- Preparation for Corporates, NGO, yearly contract rates agreement
- Understand the competitive market place and implement approaches to ensure the hotel
- Work closely/ daily sales visit with all Leisure companies and corporate within Dar es Salam
Sales Representative
QI Limited
12.2018 - 12.2019
- Sought out new clients by using current established network of contacts with attendance
- Developing and maintaining a clear understanding of developments in the accounts and exploiting all the opportunities
- Educated new and existing customers about the features and benefits of products for sale by visiting clients on site and demonstrating potential uses and solutions
- Provided timely and comprehensive solutions and answers to client questions about product issues and services when asked
Sales Representative
Pernod Ricard
10.2015 - 10.2017
- Taking ownership for maximizing business volume through successful implementation, execution and evaluation of key sales function to enhance sustainable growth and profitability for the company
- Servicing (including selling, merchandising, accounts growth planning and implementation, relationship building, promotion & activations)
- Visiting al trade levels (on-trade, stockiest and supermarkets) to ensure the brands are listed, visible and activated according to the plan
- Developing and maintaining a clear understanding of developments in the accounts and exploiting al the opportunities
- Ensure continuous improvement in distribution, merchandising, call coverage, efficient resource utilization
- Weekly business review meetings with Area Sales manager to discuss sales targets, marketing ideas and problem areas, etc
Cluster Sales Executive Leisure / Corporate
Doubletree by Hilton
11.2013 - 11.2015
- As Sales Executive, my responsible for working closely with the Sales Team to analyses market trends, report results and develop more sales lead and achieve business objectives
- Analyse local market trends and develop new business leads
- Preparation of TTOO'S contracts for new and existing
- Understand the competitive market place and implement approaches to ensure the hotel
- Negotiate room rates/packages with Leisure /corporate clients
- Work closely/ daily visit with all Leisure companies and corporate inside and outside
Sales & Marketing Coordinator
Melia Zanzibar
05.2012 - 11.2013
- Marketing search Rates comparison from the Competitor
- Opera Report Production statistics and Country statistics
- Organization of Fam Trip; Communication with Agency TTOO, Agenda to be sent to Internal
- Groups quotation & contract
- Site Inspection for Travel Agent, Meeting Planner and Incentive group
- Coordination with Housekeeping and Front Office for VIP & Show rooms Daily
- Manage a client database through the hotel's software and associated office systems
- Yearly Contract to send to Database of East African Tour Operator
- Visit to Tour Operator in stone Town
- Prize voucher preparing and keep record and control
- Control of VIP arrival Welcome them at the Hotel and making sure all Amenities are set
- Control the meeting room availability ( once get request for quotation)
- Feedback sharing from Tour Operator after Visit
- Updating statistics from groups business VS Budget
- Weekly report on activities done at the hotel
- Sending promotion & Stop sell for hotel to tour operator
Administrative Assistant & Executive Secretary
Maha Equipment's & Construction Company
12.2009 - 12.2011
- Fixing Appointments & Meeting
- Telephone Operator
- Handling Customer complain
- Flight & Hotel Reservations
- Stationeries Maintenance
- Invoice Register
- Photocopier, faxing & Scanning Document
Administrative Assistant
Petrobras Tanzania Ltd
01.2009 - 12.2009
- Preparation of LPO
- Fixing appointment & meetings
- Transportation Officer
- Telephone Operator
- Fuel filling, Cars, Generators & Electricity
Receptionist & Reservation Manager
Matemwe Nyota Beach Bungalows Zanzibar
02.2007 - 12.2008
- Manage reservations and bookings via telephone and internet
- Customer services
- Guest Airport Pick Up
- Guest services, including check in and check out
- Arranging the bill and receipt for the guest
- Making sure that all the rooms are clean
- Supervision of room attendants
- Record keeping
Front Desk Receptionist
Zamani Zanzibar Kempinski
12.2005 - 12.2006
- Answer all internal and external incoming calls, connects them to the appropriate extension in an efficient, friendly and caring manner
- Welcome guest with warm smile face, charming and polite, Check inn guest and Check out
- Notifies the room supervisor for very urgent rooms which have to be made up first; such as VVIP & VIP rooms and special guest request
- Control all Housekeeping key cards and keeps proper record of all issued keys
- Receive and make proper records of lost property and all other relative issues
Boutique Assistant
Altamere Hotel Resorts (Bravo Club)
07.2004 - 12.2005
- Basic shop responsibilities including arrangement, sales, and inventory
- Record keeping and filling
- Client support and interaction such as explaining art pieces
Head Cashier
Fish Monger Restaurant, Shooter's Grill Restaurant and Java lounge Restaurant
01.2004 - 07.2004
- Issuing the receipts for payment
- Balancing register and receipts at the end of the day
- Receiving incoming messages and basic communication support
- Basic inventory control
- Any other duties assigned by my supervisor
Education
Selling & Sales Skills Workshop Training -
Erolink Specialists
06.2013
Diploma Course - Tourism, Hotel Management, English and French Language Course, Business Management
Dodoma Association Training Institute
01.2004
Certificates - Introduction to computer, Microsoft Word, Microsoft Excel, Microsoft Publisher
Rehema Computer Training Center
01.2003
Certificate of Secondary School Education -
Forodhani Secondary School
01.2002
Skills
- Marketing analytics
- Sales performance
- Budget development
- Product promotion
- Marketing plan development
- Strategic planning
- Sales presentations
- Trade show coordination
- Targeted marketing
- Email campaigns
- Customer segmentation
- Social media advertising
References
- Aman Raphael, Group HR & Training Manager, Doubletree by Hilton, aman@opulenthotelgroup.com, +255 779 999078
- Dr. Gaidi Faraj, Head of College, ALU, House 7, kg 613, Kigali, Rwanda, +250780651065, +255787335077, gaidi.faraj@gmail.com
- Rukia Pongwe, CEO, Flair Events & Destination Management, rukia.pongwe@flair.co.tz, +255 757 807 806
- Mr. Mohamed Than Mater, Managing Director, Matemwe Palm Tree Bungalow, Zanzibar, +255 777 439059, ras_cool@hotmail.com
Languages
- English
- Swahili
Personal Information
- Date of Birth: 12/06/86
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Languages
English
Proficient
C2
Timeline
Sales & Marketing Executive
White Sands Resorts Conference Centre
02.2020 - Current
Sales Representative
QI Limited
12.2018 - 12.2019
Sales Representative
Pernod Ricard
10.2015 - 10.2017
Cluster Sales Executive Leisure / Corporate
Doubletree by Hilton
11.2013 - 11.2015
Sales & Marketing Coordinator
Melia Zanzibar
05.2012 - 11.2013
Administrative Assistant & Executive Secretary
Maha Equipment's & Construction Company
12.2009 - 12.2011
Administrative Assistant
Petrobras Tanzania Ltd
01.2009 - 12.2009
Receptionist & Reservation Manager
Matemwe Nyota Beach Bungalows Zanzibar
02.2007 - 12.2008
Front Desk Receptionist
Zamani Zanzibar Kempinski
12.2005 - 12.2006
Boutique Assistant
Altamere Hotel Resorts (Bravo Club)
07.2004 - 12.2005
Head Cashier
Fish Monger Restaurant, Shooter's Grill Restaurant and Java lounge Restaurant
01.2004 - 07.2004
Selling & Sales Skills Workshop Training -
Erolink Specialists
Diploma Course - Tourism, Hotel Management, English and French Language Course, Business Management
Dodoma Association Training Institute
Certificates - Introduction to computer, Microsoft Word, Microsoft Excel, Microsoft Publisher
Rehema Computer Training Center
Certificate of Secondary School Education -
Forodhani Secondary School
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