MARGRETH KISSIMA
Summary
A highly-motivated, ambitious, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. I am proactive individual with a logical approach to challenges; I perform effectively even within a highly pressurized working environment, with high creativity and able to work under minimum supervision.
Overview
10
10
years of professional experience
Work History
Direct Sales Agent
United Bank for Africa (UBA)
07.2021 - 12.2023
- Create customer awareness of the company's products and services.
- Opening a customer bank account.
- Searching for competing products.
- Identifying opportunities to increase sales.
- Assisting in the development and execution of sales and marketing plans.
- Monitor all customer queries and ensure timely responses to all issues.
- Participated in team meetings to discuss sales strategies and tactics.
- Attended training sessions to stay updated on product features and benefits.
- Developed relationships with customers to promote product awareness.
- Analyzed customer feedback to evaluate product performance and make improvements.
- Established a positive rapport with customers by providing exceptional service.
- Assisted in the development of marketing strategies for new products.
Loan Officer
ASA Microfinance
03.2019 - 01.2021
- To build and maintain a substantial and high-quality loan portfolio
- To conduct members 'recruitment and screening
- To orient clients to the particular loan products and services
- To process loan applications, verify client's income generating activities and other related
- To collect installments from the clients in groups on regular basis and on time
- To provide quality and good customer service to clients
Production and operations Trainee
Tanzania Breweries Limited
Dar es Salaam
10.2016 - 02.2017
- Company Overview: Dar es Salaam
- Ensure that operational activities are executed within allotted budget and timeless
- Conduct regular operational reviews and audits for preventive maintenance
- Ensure customer complaints are handed and resolved accurately and quickly
- Generating reports
- Wort production according to the weekly plan
- Quality control analysis of wort sample; Original Extract (OE), Ph is checked
- Writing shift report
- Cleaning of the unit tanks (UTs) through CIP
- Wort collection
- Yeast handling
- Temperature controls of the unit tanks that contains wort during fermentation process
- C02 collection
- Quality control analysis; we check alcohol, Real Extract (RE), Original Extract (OE), Gravity of fermented beer (Ea) of the sample taken
- Writing shift report
- Preparation of the unit tanks (UTs)
- Beer collection and filtration of beer
- Quality checks; alcohol, Ph, beer color, residual extract, original extract, dissolved oxygen (DO), temperature, bitterness, C02 is checked and controlled during beer Filtration
- Record Process Input Measurements (PIMs), Process Output Measurements (POMs) in the steam generation plant and engine room, C02 collection, Utilities at a Glance (key performance indicators), and Short internal Control charts
- Record flow rate, recovery after every 2 hours so as to check performance of the Recovery Osmosis (RO) and Ultra Violet (UV) machines
- Record water meters after every 3-7 hours so as to know total amount of water stored and used by the company for a day
- Quality checks of water in the water plant; PH, turbidity, Total Dissolved Solids (TDS) is checked
- Receiving and issuing packaging materials manually and in the system
- Quality checks at bottle washer machine, Empty Bottle Inspector (EBI), filler machine and labeler
- Record factory efficiency from filler machine every hour
- Conduct maintenance planning
- Writing shift report
- Dar es Salaam
Trainee production officer
Tanzania Tobacco Processors Limited
Morogoro
09.2016 - 10.2016
- Company Overview: Morogoro
- Supervising workers and the all process of hand stemming tobacco
- Writing shift report
- Morogoro
Mathematics teacher
Kiwanja cha ndege Academic Centre
10.2014 - 11.2014
- Preparing lesson plan and teaching
- Assessing the students
Trainee
National service (JKT)
06.2014 - 09.2014
- Company Overview: Makutupora Dodoma
- Patriotism and national unity
- Life skills, entrepreneurship and willingness to rebuild and serve our nation
- Makutupora Dodoma
Education
Bachelor of Science - Production and Operations Management
MzumbeUniversity
01.2017
Advanced Certificate - Secondary Education
Morogoro Secondary
01.2014
Certificate - Secondary Education
Ashira Girls' Secondary School
01.2011
Primary Education -
Nguzo Primary School
01.2007
Skills
- Computer skills
- Microsoft Office
- Excel
- PowerPoint
- Customer handling
- Communication skills
- Management of business functions
- Safety management system
- Total Quality Management
- Cost and management accounting
- Project management
- CRM proficiency
- Basic financial knowledge
References
- Eng John Cornery Buhabi, Software Developer, Tanzania Communication Regulatory Authority (TCRA), P.O.BOX 474, Dar es Salaam, 0754711328, johncornery89@gmail.com
- Aggrey Anania Mwakatobe, Lecturer, Local Government Training Institute (LGTI), P.O.BOX 1125, Dodoma, 0717581843, homeafrica@gmail.com
- Eng Bakari Uliza, Parts and Sales Engineer (Special Equipment Division), META Plant and Equipment Tanzania, P.O.BOX 76407, Dar es Salaam, 0716872068, bakari.uliza@metatanzania.com
Projects
Assessment of Total Quality Management (TQM) implementation, its effects and challenges TBL as the case study.
Languages
- Swahili, Excellent
- English, Excellent
Personal Information
- Date of Birth: 07/15/93
- Nationality: Tanzanian
- Marital Status: Married
Mobilephones
- 0753866776
- 0654514934
Timeline
Direct Sales Agent
United Bank for Africa (UBA)
07.2021 - 12.2023
Loan Officer
ASA Microfinance
03.2019 - 01.2021
Production and operations Trainee
Tanzania Breweries Limited
10.2016 - 02.2017
Trainee production officer
Tanzania Tobacco Processors Limited
09.2016 - 10.2016
Mathematics teacher
Kiwanja cha ndege Academic Centre
10.2014 - 11.2014
Trainee
National service (JKT)
06.2014 - 09.2014
Bachelor of Science - Production and Operations Management
MzumbeUniversity
Advanced Certificate - Secondary Education
Morogoro Secondary
Certificate - Secondary Education
Ashira Girls' Secondary School
Primary Education -
Nguzo Primary School
Similar Profiles
JOY ADEDEJIJOY ADEDEJI
Team Lead, Product Marketing at United Bank for Africa (UBA) PLCTeam Lead, Product Marketing at United Bank for Africa (UBA) PLC
OYINKANSOLA OWOYEMIOYINKANSOLA OWOYEMI
Account Associate at United Bank For Africa (UBA)Account Associate at United Bank For Africa (UBA)
Freedom Tobore AkpobasaFreedom Tobore Akpobasa
BANK TELLER at UNITED BANK FOR AFRICA (UBA) PLCBANK TELLER at UNITED BANK FOR AFRICA (UBA) PLC