NASIR ABUBAKARI SULLEY
Kisukulu, Ilala municipal, Dar es salaam,Tanzania
Summary
Self-motivated IT engineer with ITIL Foundation training, strong initiative, communication skills, and adaptability across changing priorities. Consistently delivers performance by working extended hours to meet organisational standards. Builds effective collaboration through understanding stakeholder needs and supporting problem-solving.
Overview
2
2
Languages
5
5
years of post-secondary education
15
15
years of professional experience
Work history
24x7 Monitoring and Support
Infogear Technology
Dar es salaam, Tanzania
08.2025 - Current
- Monitored IT network, infrastructure, and systems at Exim Bank, logged and assigned tickets to technicians for rectification, and followed up to ensure quick resolutions.
- Managed incoming helpdesk tickets and ensured timely follow-up for resolution.
- Took calls to support first-level IT issues like printing and scanning, email and networking, logical access management, AD user unlock, application support, and incident notifications.
- Tracked ATM operations and addressed any operational issues promptly.
- Resolved issues to enhance customer satisfaction and foster loyalty.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Acquired new skills to streamline daily tasks and enhance overall work efficiency.
- Worked flexible hours, covering nights, weekends, and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft applications, AI, and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select the best decisions.
IT engineer
Computer Centre Tanzania Limited
Dar es salaam, Tanzania
07.2021 - 07.2025
- Provided on-site and off-site ICT support for systems administration and end-user support, including Microsoft Dynamics 365 ERP, MS365 admin centres, Sophos Central, networking, and Active Directory Domain Services
- Troubleshot and resolved networking issues to ensure optimal system performance
- Network, Firewall, and internet devices installation and support (Windows and Linux)
- HP/Dell/Lenovo Servers deployment, OS installation, ADDS configuration, Backup and Recovery Installation, and support
- On-premises/Cloud Disaster Recovery Plan Project implementation and support i.e Azure, Acronis, and Veeam backup)
- Programming Languages ( PHP, JavaScript, C++, Python) and Relational databases Management Systems (SQL and MySQL)
- Hardware and Software diagnosis and resolving
- HP/Dell/Lenovo Desktop/Laptop Operating systems 7/8/10/11 and support for third-party application installation and support (Windows and Linux)
- Installation and maintenance of CCTV cameras
- Installed and supported printers and copy machines in various office settings.
- Submitted incident reports, project implementation updates, and weekly and monthly KPIs to track progress and performance
- Documenting, Report writing and submitting to clients attended incidents, weekly and monthly report
Camera operator
Africa Risk Mitigation Services (ARMS) Company Limited
Dar es salaam
08.2019 - 06.2021
- Monitored and controlled surveillance cameras across multiple sites to ensure safety and security.
- Receiving, recording, and attending all sites' daily reports.
- Recording all site daily day and night shift deployment reports.
- Monitored alarm systems at various sites and coordinated with mobile response vehicles.
- Recorded daily incidents to maintain accurate documentation and facilitate incident response.
- Contacted and directed emergency responses.
- Conducted hourly radio patrols to evaluate site conditions and report any issues to management.
Production supervisor
Hipora Business Solutions East African limited
Dar es salaam
03.2018 - 04.2019
- Security and loss control management of three Choppies supermarket branches (Mlimani City, Aura Mall, and Makumbusho) as our clients.
- Arranging and assigning our loss control officers to secure different positions in the shops.
- Assigning security who will open and close the shops every day; arranging half-day and full-day offs for the loss control officers.
- I write weekly reports and email them to my country manager.
IT engineer
National Social Security Fund (NSSF)
Dar es salaam
09.2015 - 12.2015
- Basic computer maintenance, such as installation of operating systems (OS), i.e. windows 7/8/10/11 and application support/third-party software's (Microsoft office package, antiviruses, document support software (i.e. pdf, doc, etc.)
- Assembling computer devices
- Hardware and software troubleshooting and solving other IT concerns
- Network tracing and solving network problems
- Adding and removing devices from the network.
- Connecting network sharing devices, i.e., printers and scanners.
- Updating applications and systems for better performance, i.e., anti-virus, MS Office, and operating systems.
IT officer
Sales Committed integrity (SCI)
Dar es salaam
12.2011 - 02.2012
- Hardware and software troubleshooting and solving other IT concerns
- Network tracing and solving network problems
- Adding and removing devices from the network.
- Connecting network sharing devices, i.e., printers and scanners.
- Basic computer maintenance, such as installation of operating systems (OS), i.e. windows 7/8/10/11 and application support/third-party software's (Microsoft office package, antiviruses, document support software (i.e., pdf, doc, etc.)
- Updating applications and systems for better performance, i.e., anti-virus, MS Office, and operating systems.
- Assembling computer devices
Education
Bachelor of science - Information Technology
The Institute of Finance Management - IFM
Dar es salaam, Tanzania 11.2014 - 11.2017
Diploma - Information Technology
University of Dar es Salaam Computing Centre - UCC
Dar es salaam, Tanzania 11.2012 - 11.2013
Certificate - Information Technology
University of Dar es Salaam Computing Centre - UCC
Dar es salaam, Tanzania 01.2011 - 11.2011
Skills
- Interpersonal skills: Active Listening, Clear and Concise Communication, Empathy skills, Conflict Resolution, Persuasion and Influence, Adaptive communication, Team collaboration, Feedback delivery, Relationship management
- IT Skills: Windows Server management /Hyper-V management / Windows administration / Firewall management / Hardware troubleshooting / HPE systems / Dell server management / Server administration, Backup solutions, CCTV management
- Microsoft Package: Microsoft Word, Excel, PowerPoint, Access, Power BI, SharePoint, Office 365 management
- Monitoring tools expertise
REFERENCES
- Leo, Kajilo Masuka, Site Manager, +255716653636, ARMS Company limited, Mobile: +255716653636
- Riziki, Nahum, Director of Operations, +255758901589, T-MARC Tanzania, Mobile: +255758901589
- Michael, Kejo, Chief Technology Officer, +255787860819, Computer Centre Tanzania Limited, Mobile: +255787860819
HOBBIES AND INTERESTS
Tech interests Coding and Software Development, Cybersecurity Challenges, Gaming, Building or Repairing Computers, Tech Blogging or Content Creation, and Learning New Programming Languages Gadget and Technology Problem-Solving, Puzzles or Logic Games, Participating in Hackathons Networking and Tech Meetups, Exploring Cloud Computing Technologies, Contributing to Open Source Projects, Building and Testing IT Infrastructure, Server and Network Configuration
PROJECTS
[3 Sep 2013 - 27 Nov 2013] Files Movement Management System (FMMS) Performed a group project at Hubert Kariuki Memorial University (HKMU), [5 Apr 2017 - 27 Jul 2017] Tanzania Academic Staff Information System (TASIS) Performed a group project at Institute of Finance Management (IFM).
Languages
English
Advanced
Swahili
Native
Affiliations
- Travelling and knowing new places and cultures
- Learning new ideas or things everyday
- Playing and watching Soccer
- Watching Movies and listening to music
- Coding and learning new programing languages
- Automating processes or manual systems
Timeline
24x7 Monitoring and Support
Infogear Technology
08.2025 - Current
IT engineer
Computer Centre Tanzania Limited
07.2021 - 07.2025
Camera operator
Africa Risk Mitigation Services (ARMS) Company Limited
08.2019 - 06.2021
Production supervisor
Hipora Business Solutions East African limited
03.2018 - 04.2019
IT engineer
National Social Security Fund (NSSF)
09.2015 - 12.2015
Bachelor of science - Information Technology
The Institute of Finance Management - IFM
11.2014 - 11.2017
Diploma - Information Technology
University of Dar es Salaam Computing Centre - UCC
11.2012 - 11.2013
IT officer
Sales Committed integrity (SCI)
12.2011 - 02.2012
Certificate - Information Technology
University of Dar es Salaam Computing Centre - UCC
01.2011 - 11.2011