Narsim Raphael Mkanzabi
Dar es Salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
21
21
years of post-secondary education
1
1
Language
Work History
PROTOCOL ASSISTANT
Embassy of the United States of America
01.2019 - 03.2022
- To schedule meetings with high level government officials, other diplomatic missions, and other important local community members for the Ambassador/Chargé/DCM at the Embassy.
- Handling of highly sensitive information that includes access to the online calendars of Ambassador/Chargé/DCM.
- Handles and screens directed callers seeking appointments with the Ambassador, Chargé, or DCM, provides background on the caller, if possible, makes recommendations, and coordinates visitor's access through the Regional Security Officer for clearance.
- Provides assistance to the Front Office by giving protocol guidance and liaise with the host government, other diplomatic missions, and local business contacts, including advice on local customs and practices.
- Acts as Special Events Coordinator for U.S. Ambassador's events.
- Attends social functions to provide assistance on protocol matters and introductions as required.
- Works with maintain and update a Front Office Master Contact Directory to include Government Officials, Third Country Chiefs of Missions, and all other key political and social contacts of the Embassy, including all PAs, Ministries, diplomatic missions and international organizations and diplomatic community orders of precedence.
- Drafting and maintaining diplomatic notes; dispatching originals to the Ministry of Foreign Affairs.
- Communicates with host government representatives and other diplomatic community members to convey messages, explain protocol matters, and make appointments
- Upon request, prepares executive correspondence to include first person notes to the President, Prime Minister, Ministers, and Chiefs of Mission for the Ambassador/Chargé's signature.
- Responds on behalf of Ambassador/Chargé/DCM for all official invitations from the Government of Tanzania, the diplomatic community, and local business contacts
- On occasion, provides translation from Swahili to English when required on wide variety of incoming material, paying particular attention to the intended meaning versus the written word.
PROGRAM ASSISTANT
High Commission of Canada Tanzania
10.2017 - 01.2019
- Provides routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes
- Enters and validates information in departmental on-line systems; reviews applications and documents; identifies shortcomings including incomplete applications, missing, or irregular information
- Processes fee payments and prepares documents for refunding of fees
- Maintains filing system, uses internal systems and accesses departmental websites to search or track information.
- Researches internal and external sources to support information gathering for the processing of the file or application and to support program integrity.
- The citizenship and immigration section at the mission operates under three sections that are the Permanent residents (family class), Refugees and The temporary residents unit which covers visitors, long term and short term students and i managed to work in all rotation to support the section.
- To provide information and assistance to internal and external clients to facilitate their compliance with requirements or an understanding of the immigration application processes
- Enter and validate information in the departmental on-line systems, review applications and documents, identify shortcomings, missing or irregular information.
- Receive and creates Citizenship Adoption applications and also I receive and create OYW (One Year Window clients) and DR (Dependent of Refugees) applications.
- Handled the Visa printing and affixation of Visa for the refugees and also processed their confirmations of permanent residence in Canada and verification of their travel documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
EXECUTIVE ASSISTANT
AAR Insurance Tanzania LTD
Dar es Salaam
08.2016 - 06.2017
- Participate and organize planning and strategy meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Managed and reviewed filing and office systems.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
Human Resources and Administration Officer
The Works LTD
Dar es Salaam
01.2016 - 08.2016
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Delivered performance reviews, recommending additional training or advancements.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- · Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure used to hire staff.
- Provide advice and assistance to staff and management on pays and benefits systems.
- To give insight on employment standards and legislation such as workers compensation, labor standards and fair practice acts.
Project Coordinator
The Britis Council
Dar es Salaam
09.2014 - 06.2015
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
- Arranged travel and accommodation for team members and project partners.
- Photocopied, distributed and emailed documents to project managers.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Education
MBA - Business Administration
Eastern And Southern African Management Institute (ESAMI)
Dar Es Salaam, Tanzania 07.2017 - 11.2022
Bachelor of Arts - human resources management
Asia Pacific Institute of Information Technology (APIIT)/UCTI University College of Technology And Innovation
Dar Es Salaam, Tanzania 09.2010 - 11.2013
Advanced Certificate of Secondary Education - History, Geography and English Language
Alpha High School
Dar Es Salaam, Tanzania 02.2008 - 02.2010
High School Diploma -
Rose Marie Girls High School
Dar Es Salaam, Tanzania 01.2004 - 11.2007
Primary School Education -
Al-Muntazir Primary School
Dar Es Salaam, Tanzania 01.1997 - 10.2003
Skills
Meeting planning
Travel coordination
Document management
Correspondence preparation
Proficient in microsoft office
Managing office supply inventory
Report analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cooking
Always eager to try a new recipe every now and then. Best part is the people who try my cooking's enjoy the meals more than i do.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
PROTOCOL ASSISTANT
Embassy of the United States of America
01.2019 - 03.2022
PROGRAM ASSISTANT
High Commission of Canada Tanzania
10.2017 - 01.2019
MBA - Business Administration
Eastern And Southern African Management Institute (ESAMI)
07.2017 - 11.2022
EXECUTIVE ASSISTANT
AAR Insurance Tanzania LTD
08.2016 - 06.2017
Human Resources and Administration Officer
The Works LTD
01.2016 - 08.2016
Project Coordinator
The Britis Council
09.2014 - 06.2015
Bachelor of Arts - human resources management
Asia Pacific Institute of Information Technology (APIIT)/UCTI University College of Technology And Innovation
09.2010 - 11.2013
Advanced Certificate of Secondary Education - History, Geography and English Language
Alpha High School
02.2008 - 02.2010
High School Diploma -
Rose Marie Girls High School
01.2004 - 11.2007
Primary School Education -
Al-Muntazir Primary School
01.1997 - 10.2003
Cooking
Always eager to try a new recipe every now and then. Best part is the people who try my cooking's enjoy the meals more than i do.