Naomi Moshi
Moshi,Tanzania
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Tunzaa Digital Holding Limited
Dar Es Salaam, TZ
07.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database.
- Analyze sales and product performance for improvement opportunities and maintain relationships with key stakeholders and partners
- Collaborate with cross-functional teams, such as marketing, sales, and product development, to ensure that customer-centricity is embedded in all aspects of the business
- Calling and closing deals with customers to maximize sales and company growth.
- Act as a champion for customers within the organization, advocating for their needs and expectations.
- Ensure that customer interactions are handled professionally, promptly, with empathy and a focus on customer satisfaction.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Customer Care Representative
Erolink (Multichoice TZ)
02.2022 - 07.2022
- Build rapport with customer by handling each and every customer call in a courteous and professional manner, Obtain impart, clarifies and verifies information to and/or from customer to ensure delivery of exceptional customer service, Ensure that equality of each call is in compliance with predefined quality parameters, Provide the relevant report on all basis –where applicable, Demonstrate appropriate levels of empathy in situations that require these skills and provides customer with caring individualized attention
Customer Care Agent
PCCI Group (Tigo Call Center)
01.2020 - 01.2022
- Managing inbound and outbound call, Answer customer complaints, Resolving product or services queries, Conducting product and services quality surveys with customer
Secretary
Genesis Computer Company Limited
Moshi, Tanzania
- Cashier, Answering calls and taking messages and handling correspondence, Maintaining diaries and arranging appointments, Receive Customer and guests, Typing, arrangement of all meetings of the company
Customer Service Representative
Customer Value Management (CVM) Erolink (Multichoice TZ)
- Outbound customer service representative work with company establish customer base, Account inquiries, Add-on selling, Making call with regards to payment enquiries, Ensure customer follow-up all the time, Assist and support sales, marketing or other department in handling customer request and needs, Refer customers needs or inquires to appropriate departments like sales, marketing, administrative or other department, Create maintain and update database of customer with complete information and email, Consolidate existing customer base while building new customer base, Send or email product literature, brochures, catalogs and other campaign material, Monitor competitors product or services and create selling strategies for own product or services, Record outbound call history and customer response in detail, Prepare Daily, Week & monthly report
Education
Diploma in Customer Care -
The Global Collage
Dar Es Salaam 08-2016
Certificate in Customer Care (Services) -
VETA
01.2013
Certificate in Computer Application -
Moshi Community Center
01.2011
Certificate for Secondary Education (CSE) -
St Theresia Secondary School
01.2010
Certificate for Primary Education (PSC) -
Mabogini Primary School
01.2004
Skills
- Microsoft Word
- Excel
- Access
- Power point
- Microsoft Publisher
- Emailing and Internet
- Ability to organize work
- Ability to work in groups in accomplishing team work
- Being resilient and approachable
- Being self-motivated and confident
- Ability to perform office task and completing duties accurately and time
- Ability to perform office task and interact effectively using both oral and written communication
- Quickly learner
- Public relation Computer
- Process writing
- Customer Retention
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Executive
Tunzaa Digital Holding Limited
07.2023 - Current
Customer Care Representative
Erolink (Multichoice TZ)
02.2022 - 07.2022
Customer Care Agent
PCCI Group (Tigo Call Center)
01.2020 - 01.2022
Secretary
Genesis Computer Company Limited
Customer Service Representative
Customer Value Management (CVM) Erolink (Multichoice TZ)
Diploma in Customer Care -
The Global Collage
Certificate in Customer Care (Services) -
VETA
Certificate in Computer Application -
Moshi Community Center
Certificate for Secondary Education (CSE) -
St Theresia Secondary School
Certificate for Primary Education (PSC) -
Mabogini Primary School
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