NANCY WARINGA WANJIRU
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Administrative Assistant
Alliance Française de Nairobi
4 2022 - Current
- Proactively resolved client inquiries, achieving 98% satisfaction rate through efficient and empathetic communication
- Spearheaded efforts to improve client service processes, resulting in 20% reduction in response times
- Maintained comprehensive record of client interactions, transactions, and feedback, contributing to data-driven decision-making
- Collaborated effectively with colleagues to streamline communication and coordination, enhancing overall team efficiency
- Ensured exceptional customer satisfaction by delivering in-depth product and service information, leading to increased sales
- Demonstrated adaptability and versatility by successfully assisting with specific projects assigned.
- Successfully organized 2022 end of year Gala for over 250 people
- Organizes and coordinates DELF Exam sessions for more than 150 candidates per session.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Assistant
Parliamentary Service Commission
08.2019 - Current
- Expertly managed diary, meetings, and appointments, ensuring optimal time management for the executive
- Facilitated seamless travel, transport, and accommodation arrangements, leading to hassle-free business trips
- Produced professional letters and efficiently handled staff expense requests, maintaining a high standard of correspondence
- Implemented a robust leave request tracking system, reducing administrative errors and ensuring accurate records
- Proactively liaised with other staff members to foster effective teamwork and communication
- Successfully maintained and managed petty cash records, guaranteeing financial accountability.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
- Increased efficiency in administrative processes by implementing new organizational systems and tools
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
Assistant Marketing and Communications Officer
ABC EXPAT
11.2020 - 05.2021
- Drove engagement on social media platforms by designing and executing innovative social media campaigns, resulting in 25% increase in follower engagement
- Produced compelling content for the company's blog, attracting a larger audience and boosting brand visibility
- Orchestrated email marketing campaigns using MailChimp, expanding reach and impact of company messages
- Created engaging PowerPoint presentations for webinars, enhancing the company's webinar marketing efforts
- Regularly compiled and analyzed reports on social media campaigns and Google analytics, providing actionable data for performance enhancement
- Helped in organizing partner networking cocktails.
- Enhanced social media presence by regularly posting engaging content, interacting with followers, and analyzing performance metrics for continuous improvement
- Liaised with directors of sales and marketing to manage and deliver marketing and communications plans
- Enhanced social media presence by regularly posting engaging content, interacting with followers, and analyzing performance metrics for continuous improvement.
- Liaised with directors of sales and marketing to manage and deliver marketing and communications plans.
- Developed compelling content for company website, social media channels, and newsletters to drive engagement and conversions.
Visa Processing Officer
Ivory Coast High Commission
08.2018 - 08.2019
- Efficiently managed visa requests and streamlined visa application process, resulting in 15% reduction in processing time
- Conducted visa interviews and issuance, ensuring seamless and professional experience for applicants
- Expertly handled expenses and billing cycles, contributing to financial transparency and accountability
- Maintained organized document records, enhancing retrieval efficiency and reducing document loss
- Effectively managed office supplies and budgets, optimizing resource allocation
- Demonstrated strong organizational skills by handling purchase orders, invoicing, and leave request records
- Streamlined mail processing and maintained data on special deliveries, improving office logistics.
- Conducted comprehensive background checks on applicants as part of security clearance procedures for sensitive roles
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances
- Mentored junior Visa Processing Officers, sharing insights and guidance on complex cases to support their professional development
Front Office Administrator
Prideinn Hotel
02.2017 - 04.2017
- Provided outstanding guest service by welcoming and assisting guests, answering calls, and managing check-in and check-out procedures
- Seamlessly transitioned between roles in the Front Office Department, service, housekeeping, and food production, showcasing adaptability and versatility
- Established and maintained efficient filing system and archives, ensuring easy access to essential information
- Contributed to overall success of hotel through strong work ethic and dedication to delivering high-quality guest experience.
Education
Bachelor’s Degree in Development Communications - Development Communications
St Paul’s University
Nairobi, Kenya 05.2022 - Current
Diploma in French Studies Level B1 -
Alliance Française De Nairobi
Nairobi, Kenya 08.2022 - 02.2023
Diploma in Hotel & Restaurant Management -
Moi University
Nairobi, Kenya 01.2015 - 04.2017
Skills
Career Profile Summary
Highly motivated and organized professional with a diverse background in administration, customer service, and communications. Adept at managing administrative tasks, delivering exceptional customer service, and supporting executives. Skilled in communication, leadership, and problem-solving, with a commitment to detail and accuracy. Proficient in office software and internet navigation. Looking to leverage my skills and experience to contribute effectively to a dynamic and challenging environment.
Accomplishments
- Leadership and Management: I have led various teams therefore demonstrating effective leadership and managerial skills in guiding and supervising team members.
- Communication Strategy Development: Developed a comprehensive social media strategy aimed at increasing following across all social media channels at ABC EXPAT, showcasing strategic thinking and planning abilities.
- Budget Management: Managed a budget of Kes 200,000 in 2022 and Kes 300,000 in 2023, demonstrating proficiency in financial management and resource allocation.
- Content Development: Created compelling written content for social media posts, effectively conveying key messages and driving audience interaction. Authored engaging blog posts, contributing to the company's content marketing strategy and establishing thought leadership within the industry.
- Events Management: Successfully organized the AFN Student Gala Event, which was attended by 250 students and teachers, demonstrating proficiency in event planning and management.
Certification
DELF B1
Timeline
DELF B1
02-2023
Diploma in French Studies Level B1 -
Alliance Française De Nairobi
08.2022 - 02.2023
Bachelor’s Degree in Development Communications - Development Communications
St Paul’s University
05.2022 - Current
Assistant Marketing and Communications Officer
ABC EXPAT
11.2020 - 05.2021
Personal Assistant
Parliamentary Service Commission
08.2019 - Current
Visa Processing Officer
Ivory Coast High Commission
08.2018 - 08.2019
Front Office Administrator
Prideinn Hotel
02.2017 - 04.2017
Diploma in Hotel & Restaurant Management -
Moi University
01.2015 - 04.2017
Administrative Assistant
Alliance Française de Nairobi
4 2022 - Current
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