Nancy Mutindi
Nairobi
Summary
Dynamic Senior Executive Assistant with a proven track record at Alfa Pharmaceuticals Ltd, adept at strategic planning and relationship building. Successfully streamlined office operations, reducing costs by 20%, while enhancing executive support and communication. Recognized for exceptional adaptability and critical thinking, driving impactful decisions and fostering strong industry connections.
Overview
13
13
years of professional experience
Work History
Senior Executive Assistant
Alfa Pharmaceuticals Ltd
Dar es Salaam
06.2023 - Current
- Presented sales and financial reports to senior management, enabling informed decision-making.
- Developed executive presentations and communications materials that secured successful pitches to investors.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
- Supported CEO in strategizing to meet business objectives effectively.
- Streamlined office operations, resulting in reduced operational costs.
- Established relationships with industry influencers to enhance brand exposure.
- Organized all company events and conferences, promoting corporate engagement.
- Implemented office policies that significantly improved staff productivity.
VP, Operations / Executive Assistant
Red Barrel Media
Nairobi
04.2022 - 05.2023
- Conducted comprehensive market analysis to uncover new opportunities for growth.
- Identified and analyzed key market trends, developing sales plans that drove revenue increases.
- Evaluated competitor strategies, revealing additional avenues for business expansion.
- Analyzed customer data to extract insights that contributed to client growth.
- Identified opportunities for growth, facilitating a successful product launch.
- Developed and implemented targeted sales strategies based on market trend analysis.
- Leveraged market insights to drive profitability through informed decision-making.
Project manager for Interns Global (Kenya, S Africa, Tz, Zambia, Nigeria and UK)
Adanian Labs
Nairobi
10.2021 - 03.2022
- Developed training manual for interns to enhance onboarding experience.
- Facilitated intern shortlisting and onboarding across multiple departments.
- Implemented KYC procedures for all interns and conducted thorough analysis.
- Ensured interns participated in full training, with mentors delivering instructional content.
- Supported product project managers in schedule management and milestone tracking.
- Documented resourcing needs, availability, and commitments while identifying potential issues.
- Assisted with documentation and completion of project deliverables.
- Identified suitable trainers for diverse mentorship topics.
Personal Assistant/ Executive Assistant
Adanian Labs Africa
Nairobi
05.2021 - 03.2022
- Oversaw CEO emails, ensuring confidentiality and timely response to inquiries.
- Developed streamlined processes for efficient departmental workflows.
- Prepared various documents, including reports, presentations, and agendas.
- Coordinated meetings with internal departments and external partners.
- Arranged conference calls with remote employees or clients outside local area.
- Monitored task deadlines for staff members on behalf of executive team.
- Compiled weekly progress reports summarizing key accomplishments and activities.
- Managed travel arrangements, covering flights, transportation, and accommodations.
Executive Assistant / Personal Assistant
Sajaji Technology
Nairobi
03.2020 - 04.2021
- Delivered high-level administrative support to executives and departmental teams across diverse settings.
- Facilitated communication between executive and departmental teams as a liaison.
- Managed multiple calendars, scheduled meetings, and resolved conflicts efficiently.
- Maintained professionalism in all communications with internal associates and external clients.
- Coordinated logistics for meetings, special events, and luncheons, including catering arrangements.
- Organized registrations for conferences and managed details for off-site meetings.
- Prepared PowerPoint presentations and necessary documents for meetings and conferences.
- Coordinated travel arrangements, including flights, accommodations, and transportation logistics.
Food and Beverage Supervisor
Phakalane Hotel
Nairobi
08.2018 - 07.2019
- Developed duty rotas and table plans to enhance departmental efficiency.
- Conducted daily staff meetings to evaluate performance and address operational issues.
- Provided coaching and mentoring to improve employee job performance.
- Analyzed employee feedback surveys to identify enhancement areas in dining experience.
- Investigated customer complaints promptly and executed necessary corrective actions.
- Implemented cost-saving initiatives, including portion control, waste reduction, and energy conservation.
- Trained staff in food preparation and customer service to boost team effectiveness.
- Ensured strict adherence to hygiene standards for all served food.
Sales Executive
Hopeland Advertising Company and Design
Nairobi
04.2018 - 07.2018
- Revenue generation for the company through selling products
- Maintaining relationships with clients by providing support, information and guidance of our products
- Preparing report by collecting, analyzing and summarizing information
- Making cost calculations and providing customers with quotations
- Contributing to team effort by accomplishing related results as needed
- Representing the Hopeland at trade exhibitions, events and demonstrations
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Admin Manager
Joe Musyoki Consultants
Nairobi
05.2017 - 07.2017
- Served as primary contact for maintenance, supplies, and equipment management.
- Maintained accurate filing systems to facilitate efficient information retrieval.
- Ensured proper operation and handling of office equipment for optimal functionality.
- Provided administrative support to improve overall workflow efficiency.
- Oversaw telecommunication systems to guarantee uninterrupted communication.
- Managed inquiries and welcomed visitors to cultivate a friendly environment.
- Administered office accounts while processing salary payments for staff.
- Managed office budget to ensure timely and accurate financial reporting.
Customer Care
Kenya Airport Authority
Nairobi
12.2015 - 03.2016
- Maintained updated knowledge through ongoing education and advanced training.
- Identified customer needs promptly and efficiently to enhance service delivery.
- Utilized technical skills to troubleshoot complex problems and implement effective solutions.
- Analyzed call data to identify improvement opportunities in customer care processes.
- Developed relationships with customers to ensure satisfaction and loyalty.
- Investigated complaints and provided timely solutions to enhance customer experience.
- Participated in team meetings to strategize on improving customer satisfaction levels.
- Recorded customer interactions accurately in CRM system for internal tracking.
Hospitality Manager
Safaripark Hotel and Casino
Nairobi
10.2012 - 12.2012
- Food production
- Service
- Making reservations for guests
- Checking in and out
- Responding promptly to customers complaints
- Dealing directly with customers by telephone
- Storing foods and beverages appropriately in the store
Education
BA - Travel and Tourism
University of Nairobi
Nairobi11.2016
Hotel and Tourism -
Presbyterian University College
Nairobi12.2012
Computer Packages -
Joilitec Computer Solutions
04.2010
Skills
- Adaptability
- Communication skills
- Computer proficiency
- Leadership and teamwork
- Critical thinking
- Time management
- Decision making
- Multitasking
- Customer service
- Executive support
- Strategic planning
- Problem solving
- Relationship building
- Calendar management proficiency
- Event planning expertise
References
- Anne Muli, Adanian Labs, annemuli2019@gmail.com, +254768652622
- Bendon Murgor, Adanian Labs, bm@adanianlabs.io, +254-733-543-959
- Kulthumu Shaban, hr@alfapharma.co.tz, +255673828254
Timeline
Senior Executive Assistant
Alfa Pharmaceuticals Ltd
06.2023 - Current
VP, Operations / Executive Assistant
Red Barrel Media
04.2022 - 05.2023
Project manager for Interns Global (Kenya, S Africa, Tz, Zambia, Nigeria and UK)
Adanian Labs
10.2021 - 03.2022
Personal Assistant/ Executive Assistant
Adanian Labs Africa
05.2021 - 03.2022
Executive Assistant / Personal Assistant
Sajaji Technology
03.2020 - 04.2021
Food and Beverage Supervisor
Phakalane Hotel
08.2018 - 07.2019
Sales Executive
Hopeland Advertising Company and Design
04.2018 - 07.2018
Admin Manager
Joe Musyoki Consultants
05.2017 - 07.2017
Customer Care
Kenya Airport Authority
12.2015 - 03.2016
Hospitality Manager
Safaripark Hotel and Casino
10.2012 - 12.2012
BA - Travel and Tourism
University of Nairobi
Hotel and Tourism -
Presbyterian University College
Computer Packages -
Joilitec Computer Solutions
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