Summary
Work History
Education
Skills
Languages
Timeline
Generic

nancy lyimo

Dar Es Salaam

Summary

Dynamic and skilled in client acquisition and teamwork, I excel at analyzing customer feedback to drive service enhancements, fostering collaboration across departments to achieve high satisfaction levels.

Work History

Corporate Intern

Dar Es Salaam
  • Increased department efficiency by streamlining processes and implementing new organizational systems.
  • Developed strong working relationships with colleagues across departments, fostering a positive work environment that encouraged innovation and collaboration.
  • Gathered and examined information from multiple sources.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Gathered and analyzed data on customer feedback to help improve overall satisfaction levels for products and services.
  • Accomplished tasks according to direction and instructions.

Customer Service Officer

Dar Es Salaam
  • Increased department efficiency by streamlining processes and implementing new organizational systems.
  • Developed strong working relationships with colleagues across departments, fostering a positive work environment that encouraged innovation and collaboration.
  • Gathered and examined information from multiple sources.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Gathered and analyzed data on customer feedback to help improve overall satisfaction levels for products and services.
  • Accomplished tasks according to direction and instructions.

Education

Master of Science - International Business Management

University of Dar Es Salaam School of Business(UDBS)
Dar Es Salaam
12.2020

Bachelor of Science - Banking

Institute of Finance Management
Dar Es Salaam
11.2015

High School Diploma - Computer Science

Institute of Finance Management(IFM)
Dar Es Salaam
10.2012

Skills

  • Client acquisition
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Operational efficiency

Languages

English
Advanced (C1)
Swahili
Advanced (C1)

Timeline

Corporate Intern

Dar Es Salaam

Customer Service Officer

Dar Es Salaam

Master of Science - International Business Management

University of Dar Es Salaam School of Business(UDBS)

Bachelor of Science - Banking

Institute of Finance Management

High School Diploma - Computer Science

Institute of Finance Management(IFM)
nancy lyimo