NANCY GEORGE SHEMNDOLWA

Overseeing Banking Operations and making sure things are run smoothly by verifying, checking, supervising staffs, cashiers as well as ATM and Vault cash. Maintaining custody of vault and ATM cash and hold adequate cash balances but also reviewing branch operations through daily checking of general ledger, reports, preparation and submission of reconciliations .

Achievement: Overcame new responsibilities, improved compliance, optimized operational processes and enhanced customer service efficiency.

Overseeing transactions including managing cash, conducting transfers, foreign exchange transactions, and cheque clearing. Also efficiently balanced drawers and reconciled daily transactions, as well as processed deposits and withdrawals. Accepted and serviced customer queries promptly and efficiently.

Achievement:Processed daily transactions worth up to 150ml, maintaining 100% accuracy and balancing cash drawers consistently.

Assist in developing corporate business with emphasis on fee income generation and lending, but also assist Relationship Manager and Branch Manager in managing, monitoring, controlling, and being responsible for the assigned/developed portfolio.

Achievement: Developed and cultivated relationships with new and existing clients (high-profile clients) who own companies and introduced them to new business opportunities such as commercial loans and providing loan facilities to their employees also increased portfolio (at the branch level) for NTB, CASA, TD, and Assets.

Helped in running branch operations by facilitating the availability of stock on time and ensuring organizational activities were in order and records were accurate. Delivered high quality service by responding to questions, complaints, and customer needs and provided information about products and services. Prepared KYC, complaints by customers, and institutional reports while attempting the reconciliation of suspended transactions and resolving escalated complicated issues.

Achievement: Consistently maintained customer satisfaction above 90% and managed to resolve customer complaints with a 95% resolution rate, updating the CRM system.

Prepared and recorded payments, journals, transactions and vouchers accurately and in line with the accounting system

Achievement: Gained new skills in accounting and use of accounting system.

Prepared source data for computer entry by compiling and sorting student information financed by HESLB from 2005-2011 and entering the data into database software and resolved discrepancies.

Achievement: Successfully worked under pressure with colleagues to meet the institution’s goals of acquiring the correct loan defaulters for 2005-2011.

Opening Accounts for first-year students, joining in the year 2013-2014 but also maintained customers’ records by updating their information.

Achievement: As a student, I was able to volunteer and start building my banking career.