Nancy Lyimo
Dar es salaam
Summary
Expert procurement specialist with experience in a wide variety of products and supply chain methodologies, including contract negotiations. Excellent problem-solving and strategic planning abilities to develop feasible workflows and allocate resources efficiently. Proficient with manual and computerized inventory records, including successful management of changeover from physical to electronic supply records. Able to multitask and learn quickly, with an excellent work ethic and dedication to accuracy.
Overview
1
1
year of professional experience
Work History
Inventory Officer-INTERN
Azampay Company Limited
07.2022 - 01.2023
- Identified potential sales opportunities and upsold products and services to customers
- Developed comprehensive customer profiles to ensure personalized service and build customer loyalty
- Developed a reinforcement learning agent that successfully navigates a virtual environment with a success rate
- Provided timely, accurate, and personalized responses to customer inquiries, resulting in a decrease in call times
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Developed a detailed knowledge base of customer support information, resulting in decrease in average call time
- Adhered to customer service standards and corporate policies to ensure customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Relation Manager
ANDO ROOFING COMPANY
09.2021 - 05.2022
- Managed customer relationships and provided exceptional customer service, resulting in a customer retention rate
- Created a database of customer records that improved customer relations and increased customer satisfaction
- Provided excellent customer service and resolved customer issues, resulting in rating on customer satisfaction surveys
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
- Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction
- Developed and implemented a customer service program that resulted in decrease in customer complaints and increase in customer satisfaction ratings.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
BACHELOR OF BUSINESS ADMINISTRATION -
TANZANIA INSTITUTE OF ACCOUNTANCY
Dar es salaam, Tanzania08.2023
ADVANCED SECONDARY CERTIFICATE -
ST MATTHEW'S HIGH SCHOOL
Dar es salaam, Tanzania06.2018
Ordinary Certificate Secondary school - Advanced Secondary Certificate
Ritaliza Secondary School
Dar Es Salaam07.2015
Skills
- Supply chain coordination
- Data analysis
- Warehouse organization
- Quality assurance
- Decision making
- Team leadership
- Problem solving
- Time management
- Inventory optimization
References
- Alfred Adams, Saleem Constructions, +255-763-667-997
- Anita Mtui, Azampay Company LTD, 0754760514
- Agness Joachim, Tanzania Revenue Authority, +255-655-031-889
HOBBIES
Reading Novels,Volunteering in Social Works ,working in teams and independently
Timeline
Inventory Officer-INTERN
Azampay Company Limited
07.2022 - 01.2023
Customer Relation Manager
ANDO ROOFING COMPANY
09.2021 - 05.2022
BACHELOR OF BUSINESS ADMINISTRATION -
TANZANIA INSTITUTE OF ACCOUNTANCY
ADVANCED SECONDARY CERTIFICATE -
ST MATTHEW'S HIGH SCHOOL
Ordinary Certificate Secondary school - Advanced Secondary Certificate
Ritaliza Secondary School
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