Hi, I’m
NAMALA C BEICHUMILA
TestlabTechnician
Dar es Salaam,Tanzania
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in Telecommunication and Tourism industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
years of professional experience
Work History
Vodacom Tanzania
Test Lab Technician
04.2022 - Current
Job overview
- Ensure continuous improvement of Headline NPS through strong GTM process and CXX improvement activities
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Ensure quality of all newly launched products and services through intensive testing and detailed report before go live to ensure exceptional customer experience.
- Ensure all newly launched products are having support tools to assist agents resolve customer queries timely.
- Monitor and analyze feedback received from customers after every product launch and recommend on a better CXX.
- Conduct post launch testing for all new/enhanced products and services immediately after go live/migration
- Conduct routine testing, report findings and follow through end to end ensuring all reported issues are fixed timely.
- Set de-briefing session after every major product launch to share lessons learnt and agree on the way forward to improve testing experience.
Vodacom Tanzania
Call Center Agent/Sales Representative
05.2020 - 04.2021
Job overview
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Digital operation (social media) interacting with customers through chatting and reviewing social media campaigns.
- Operating chatbots system.
- Responding promptly to customer inquiries through various channels, including high-value customers (HVC), picking up calls and filling out remedy forms for each call as part of my daily report so as to identify the most pressing problem(s) facing customers for decision-making and planning and upper management.
- Acknowledging and resolving customer complaints, responding to customer inquiries by understanding inquiry, reviewing previous logged inquiries and resolutions and verifying customer's understanding of information and answers.
- Keeping records of customer interaction transactions comments complaints communicating and coordinating with colleagues as necessary for companies and customer experience..
- Working with the management team to stay updated on product knowledge and be informed on changes in company's policies.
- Impacting the company's bottom line by problem-solving and turning frustrated customers into happier or repeat customers.
- Ensuring customer satisfaction and providing customer support as well as maintaining a positive, empathetic and professional attitude toward customers at all times.
- Perfuming entries and all activities in the system. And ensuring all equipment's and devices in the call centre are in a good working order.
- Responding for the sales volume and growth of business as providing awareness to the customers about Vodacom services and products.
- Providing feedback on the efficiency on the customer service process.
Kiwoito Africa Safaris Company
Tour Operator Volunteer
11.2019 - 04.2021
Job overview
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Booking and tour reservations as well as tour itinerary design and planning.
- Preparation of tour quotation as well as tour briefings.
- Providing customers with guideline on how to avoid negative impacts will visiting sensitive areas.
- Provide customers with opportunity to pro-actively support protected areas.
- Making financial contributions to conservation and development projects.
- Integrating sustainability principles into the selection criteria and service agreement of their suppliers and choosing locally owned and operated suppliers.
Education
University of DodomaDodoma
Bachelor of Arts in Tourism And Cultural Heritage from Tourism And Travel Management
11.2019
University Overview
- Treasurer, International Students of Tourism and Cultural Association.
- Tour Operator, International Students of Tourism and Cultural Association, 2018 to 2019.
Matema Beach High SchoolMbeya
from Advanced Certificate of Secondary Education(
07.2015
Iluhya Secondary SchoolBukoba
from CSEE
11.2012
Bisheshe Primary SchoolKaragwe
from Certificate of Primary School Education (CPSE)
08.2009
Skills
- Computer skills (Window computer applications, MS Word, MS Power Point, MS excel and report preparation skills)
- Adaptability and Flexibility to work under little supervision as well as interpersonal skill and Social media skills(Calm and Professional Under Pressure)
- Communication and problem solving techniques (critical thinking and argumentation) skills
- Budget management, marketing strategies, operation, quotation and reservation skills
- Leadership, team co-ordination and entrepreneurship skills
- Customer care services and hospitality skills as well as Customer Retention Strategies
- Multi-Line Telephone Operation skills
- Good Listening Skills
- Livechat Messaging, online chat and Chatbots Operation skills
- Cultural Awareness
HOBBIES
- Adventures
- Reading different books
- Interacting with new people in sports (Jogging)
- Making jokes during leisure time.
- Listening music and watching movies (Drama&Tv series)
Languages
Swahili
Native language
English
Advanced
C1
Additional Information
- Mr.Jimmy Peter Asekile - "Vodacom Tanzania" Customer Operation Analyst, jimmy.asekile1@vodacom.co.tz , 0754711377
- Dr.Masinda Masweat. C - "National College of Tourism(NCT). " Manager at National College of Tourism, sweating@gmail.com, 0755457496
- Mr.Ndumiaita Naftal Ndoss - "Rundugai Cultural Tourism Enterprise and Plan Africa Adventures" Coordinator and C.E.O, Ndunando86@gmail.com, 0654523090
DECLARATION
I am hereby declaring that, to the best of my knowledge and belief, this profile correctly describes my qualifications, my experience, and I.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Test Lab Technician
Vodacom Tanzania
04.2022 - Current
Call Center Agent/Sales Representative
Vodacom Tanzania
05.2020 - 04.2021
Tour Operator Volunteer
Kiwoito Africa Safaris Company
11.2019 - 04.2021
University of Dodoma
Bachelor of Arts in Tourism And Cultural Heritage from Tourism And Travel Management
Matema Beach High School
from Advanced Certificate of Secondary Education(
Iluhya Secondary School
from CSEE
Bisheshe Primary School
from Certificate of Primary School Education (CPSE)
Similar Profiles
ABRAHAM MWAKIMONGAABRAHAM MWAKIMONGA
Sales Executive at Vodacom TanzaniaSales Executive at Vodacom Tanzania
Omari AmiriOmari Amiri
Field Engineer Supervisor at CIS Under Vodacom Tanzania PLCField Engineer Supervisor at CIS Under Vodacom Tanzania PLC
JULIANA VULIVAJULIANA VULIVA
Insurance Marketing Officer at Vodacom Tanzania PLCInsurance Marketing Officer at Vodacom Tanzania PLC