BUSINESS RELATIONSHIP MANAGER
Naghenjwa John Tendwa
Equity Bank Tanzania
Dar es Salaam
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
6
years of professional experience
Work History
Relationship Manager -Business
1 Year 8 Months
Equity Bank Tanzania | 10.2024 - Current
- 1. Oversee and support branch growth and profitability through effective development of new business for branch.
- 2. Manage portfolio quality and growth of existing business relationships by providing consultative solutions of products and services to meet customer’s needs; enhance and expand banking relationships.
- 3. Appraisal of SME credit applications, proposing appropriate financial solutions that are commercially viable and in line with Bank’s policies and procedures.
- 4. Actively supporting the Branch Growth Development Manager in drawing up branch business initiatives to support strategy in line with the bank’s strategy.
- 5. Work closely with business team/Relationship Officers (Corporate, SME, Micro, and Consumer) with focus on recruiting new accounts, borrowers, deposits, and all other bank products.
- 6. Cross selling bank products to existing clients and new clients focus on increasing bank income.
- Analyzed client needs to recommend tailored financial solutions and products.
- Fostered strong client relationships to enhance customer satisfaction and loyalty.
Senior Relationship Officer Consumer Banking
1 Year 9 Months
Equity Bank Tanzania | 12.2022 - 09.2024
- 1. Oversee and support unit’s growth and profitability through effective development of new business for branches.
- 2. Manage portfolio of existing consumer business relationships by providing consultative solutions of products and services to meet customer’s needs; enhance and expand banking relationships.
- 3. Actively supporting the senior Manager Consumer banking in drawing up consumer business initiatives to support strategy in line with the bank’s strategy.
- 4. Work closely with other business units with focus on recruiting new accounts, borrowers, deposits and all other bank products.
- 5. Cross selling bank products to existing clients and new clients focus on increasing bank income.
Accountant and Stock Manager
7 Months
Invade Agro Group | 04.2022 - 11.2022
- 1. Stock management of Agro products in all group’s branches/shops.
- 2. Perform monthly bank reconciliation with sales, purchases, expenses and routinely monitor bank account balance.
- 3. Preparing monthly stock, purchases, sales and costs control report for branches.
- 4. Provide support to procurement team on handling cash, processing of invoices and making payments to clients together with cost management.
Relationship Officer-Business
6 Months
Equity Bank | 09.2021 - 03.2022
- 1. Loan Portfolio growth (recruiting, appraising and monitoring loan facilities)
- 2. Monitoring, administration, and Loan Quality management
- 3. Customer Relationship management
Bank Field Attendant
2 Months
Tanzania Postal Bank | 07.2020 - 09.2020
- 1. Customer service experience in handling customer issues such as opening customer accounts, offering bank statements etc.
- 2. Loan portfolio growth
- 3. Reconciling ATM and Back-office vouchers
- 4. Western Union transfer of money
Education
Bachelor of commerce - Banking and Financial services
University of Dar es salaam
01-2021
Advance Certificate - secondary education (ACSEE)
Weruweru Secondary School
01-2018
Certificate - secondary education (CSEE)
Iringa Girls Secondary School
01-2015
Certificate - primary school
Mount Kibo Pre and Primary School
01-2011
Skills
Relationship building and management
Excellent communication
Business development
Analytical problem solving
Teamwork and collaboration
Microsoft Word - Good
Microsoft Excel - Good
Microsoft PowerPoint - Average
Accomplishments
- Reduced NPL for personal loans portfolio to 3% from 7% in 2023 at Equity Bank which resulted into reduction of provision for loan losses.
- Supervised branch team of 20 staff members and increased deposits from 74B TZS to 84B TZS for one week increasing branch liquidity.
Interests
Travel and outdoor life, swimming, Reading, watching movies and continuous learning.
7: LANGUAGE SKILLS
Kiswahili - Reading: Good, Writing: Good, Speaking: Good
English - Reading: Good, Writing: Good, Speaking: Good
Timeline
Relationship Manager -Business
Equity Bank Tanzania
10.2024 - CurrentRead more
Senior Relationship Officer Consumer Banking
Equity Bank Tanzania
12.2022 - 09.2024Read more
Accountant and Stock Manager
Invade Agro Group
04.2022 - 11.2022Read more
Relationship Officer-Business
Equity Bank
09.2021 - 03.2022Read more
Bank Field Attendant
Tanzania Postal Bank
07.2020 - 09.2020Read more
Mount Kibo Pre and Primary School - Certificate, primary school
Read more
Iringa Girls Secondary School - Certificate, secondary education (CSEE)
Read more
Weruweru Secondary School - Advance Certificate, secondary education (ACSEE)
Read more
University of Dar es salaam - Bachelor of commerce, Banking and Financial services
Read more
3: PERSONAL QUALITIES
- Ability to work well both independently and as a team player
- Focused, work under pressure, initiative, tenacity and attention to detail
- Adaptable to multidisciplinary and multicultural environment, self-motivated individual with a versatile personality, High personal discipline, excellent work habits and ethical standards.
8: LEADERSHIP EXPERIENCE
- Chairperson Dar es Salaam University students’ representative Council (DARUSO) University of Dar es Salaam Business School (UDBS)
- A school of about 2500 students at UDSM Campus (Currently)
- Member of Parliament University of Dar es Salaam Business School. A class of about 1000 students.
- President at Weruweru girls’ Secondary school. An advanced girls’ school of about 600 students located in Moshi Kilimanjaro.
- Vice President at Iringa Girls Secondary school. A girls Ordinary Level school of about 400 students located in Iringa Tanzania.
11: DECLARATION AND CERTIFICATION
I Naghenjwa John Tendwa certify to the best of my knowledge that all information contained here is true, complete and correctly describe me showing my experience and academic qualifications.
EVENTS AND TRAININGS
- Anti-Bribery & Anti-Corruption (ABC) Course 2024
- Advanced Business Development: Communication and Negotiation (E Learning) 2024
- Anti-Money Laundering, Terrorism Financing and Proliferation Financing 2023
- Training on Expansion of Business and Innovation in East Africa Community Market February 2021.
- National Service at Maramba JKT as per National Law (August – October 2018).
- Sustainable Development Goals Championship Training August 2017 by UN clubs Tanzania Network.
4: OTHER AWARDS
Certificate of completion Foundation of Banking and Credit by Moodys Sept 2024, Certificate of recognition as a member of Parliament at University of Dar es Salaam year 2019-2020, Championship of Sustainable Development Goals (SDG’s) by UN clubs Tanzania Network (YUNA)., Certificate of award in recognition of participation as a member of Tax club for the year 2016-2018., Certificate of recognition for active participation as a member of UN clubs Tanzania network from 2016-2018.
Swimming
I strategically became a board member of the University of Dar es Salaam Business School in 2020 to 2021 and chairperson of the Business school students' union. On further note managed to influence and lead more than 1,000 individuals/students during my studies at the University of Dar es Salaam. Potentially improved well being of students and resolved many problems which led to improvement of students' performance.
In the year 2017-2018 at Weruweru Secondary school I became the president of the school, a high rank at secondary school.