Nadia Giga
Dar Es Salaam
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Country Manager
Red Dot Distribution Limited
01.2022 - Current
- Verified appropriately priced products and services to secure competitive advantage and desired returns.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
Ac Country Manager
RED DOT DISTRIBUTIONS LIMITED
11.2021 - 12.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Saved implementing cost-saving initiatives that addressed long-standing problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Business Manger
Red Dot Distribution Limited
06.2020 - 10.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Reorganized and optimized leads management by implementing CRM solution.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed international business relationships to drive business units abroad.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Targeted new markets and increased sales 30% through proactive sales and negotiation techniques.
- Identified opportunities for growth within tanzania territory and collaborated with sales teams to reach sales goal.
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Maintained current documentation and submitted timely reports.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Consistently exceeded quotas through penetration of new accounts.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Improved business profits through innovative cost containment and revenue generation techniques.
Hikvision Certified Security Associate
12.2019
- (HCSA) Certification Conducted by Hikvision.
- May, 2018 Online Digital Skills Fundamentals Conducted by Google Africa.
Sales Manager
Total Solution(TSL Technologies ,Total fiscal solutions Limited)
01.2014 - 06.2020
- Advising clients on what equipment and software to purchase.
- Selling various ICT products/services using a consultative approach.
- Meeting with clients to discuss and establish scope of work.
- Negotiating and implementing IT support contracts with clients.
- Ensuring that client projects are delivered in time and within budget.
- Supervising and monitoring work done by Technicians/merchandisers at job site.
- Selling,fiscalizing and servicing the TRA fiscal devices.
- Installing and configuring of various software including ERP.
- Installing computer hardware, CCTV, PBX and conference systems.
- Demonstrating functioning of hardware/software purchased by clients.
- Removing computer viruses and performing data recovery.
- Performing routine maintenance of various computer hardware.
- Performing other ad-hoc IT tasks as they arise.
- Assisting the country manager to manage the sales team.
- Making tender documents.
- Managing the upcountry branches to achieve the target.
- Doing demos and training new staffs.
- Perform site surveys and advice clients on security systems.
- Assisting the accounts team with raising LPO , purchase orders and stock movement.
- Handling stock with accuracy.
- Identifying new opportunities.
- Using the new tender portal to work on tenders (TANEPS).
Branch Manager
Dynabyte Limited
03.2012 - 01.2014
- Advising clients on what equipment and software to purchase.
- Selling various ICT products/services using a consultative approach.
- Meeting with clients to discuss and establish scope of work.
- Negotiating and implementing IT support contracts with clients.
- Ensuring that client projects are delivered in time and within budget.
- Supervising and monitoring work done by Technicians at job site.
- Installing and configuring of various software including ERP.
- Installing computer hardware, CCTV, PBX and conference systems.
- Demonstrating functioning of hardware/software purchased by clients.
- Designing, developing and maintaining websites of clients.
- Removing computer viruses and performing data recovery.
- Performing routine maintenance of various computer hardware.
- Performing other ad-hoc IT tasks as they arise.
- Perform site surveys and advice clients on security systems SHORT COURSES ATTENDED.
11.2010 - 02.2012
- Microcomputer Applications Conducted by University of Dar es Salaam Computing Centre (UCC).
11.2011 - 01.2012
- Basic to Graphics Design Conducted by, of Dar es Salaam Computing Centre.
Education
Certificate in Information Technology -
St John’s University of Tanzania
Diploma - Business Information Management
University of Dar es Salaam Computing Centre (UCC)
2014
Certificate of Secondary Education (CSE - undefined
Canon Andrea Mwaka School (CAMS)
2010
Skills
- Sales Quota Management
- Sales Program Coordination
- Interdepartmental Collaboration
- Sales Records Management
- Decision Making
- Customer Trend Analysis
- Data Confidentiality
- Cold Calling
- Client Base Retention
- Relationship Building
- Inventory Planning and Management
- Appointment Scheduling
- Lead Generation
- Closing Techniques
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Additional Information
WON THE OUTSTANDING COUNTRY MANAGER 2022 AWARD
Timeline
Country Manager
Red Dot Distribution Limited
01.2022 - Current
Ac Country Manager
RED DOT DISTRIBUTIONS LIMITED
11.2021 - 12.2021
Business Manger
Red Dot Distribution Limited
06.2020 - 10.2021
Hikvision Certified Security Associate
12.2019
Sales Manager
Total Solution(TSL Technologies ,Total fiscal solutions Limited)
01.2014 - 06.2020
Branch Manager
Dynabyte Limited
03.2012 - 01.2014
11.2011 - 01.2012
11.2010 - 02.2012
Certificate in Information Technology -
St John’s University of Tanzania
Diploma - Business Information Management
University of Dar es Salaam Computing Centre (UCC)
Certificate of Secondary Education (CSE - undefined
Canon Andrea Mwaka School (CAMS)
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