Mwema Mwamasimbi
Dar es Salaam
Summary
Experienced Senior IT System Support Specialist/ Helpesk with 12+ years of expertise in providing comprehensive support for multi-platform computer software/hardware, networks, servers, and peripherals. Effective communicator with all levels of management and staff, ensuring seamless collaboration and efficient problem resolution. Strong analytical and logical troubleshooting abilities, adept at assessing complex issues and recommending innovative solutions to streamline IT business processes. Accomplished Managing Director at Kidesho Lodge with a proven track record in operations management and staff development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Managing Director
Kidesho Lodge
01.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
Senior IT Support and Systems Administrator
CCBRT Hospital
03.2012 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Attended meetings to deliver status reports to key stakeholders.
Monitoring & Evaluation Team Member – Internship
Foundation for Civil Society - Tanzania
06.2010 - 02.2012
- Conducted due diligence visit
- Conducted monitoring and evaluation visit
- Write the due diligence and monitoring and evaluation reports
Lead Auditor/ Consultant
ACM Tanzania
02.2011 - 12.2011
- Safeguarded company reputation through meticulous attention to detail during audits, ensuring accurate findings were reported consistently.
- Led internal quality assurance initiatives to improve overall performance within the auditing department.
- Conducted thorough risk assessments for clients, identifying areas of potential financial loss.
- Provided expert guidance on industry regulations and best practices to both colleagues and clients alike.
- Enhanced audit efficiency by developing and implementing standardized auditing procedures.
- Assisted in the development of junior auditors by providing training, mentorship, and ongoing support as needed.
- Improved client satisfaction by delivering high-quality audits in a timely manner.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
- Planned and executed follow-up audits at appropriate intervals.
- Interviewed auditees to gather data needed to conduct audits.
- Prepared working papers, reports and supporting documentation for audit findings.
Computer Systems Analyst
Ministry of Home Affairs – Tanzania
03.2007 - 12.2008
- Trained end-users on software functionality, empowering them to confidently navigate new systems with ease.
- Developed custom applications to address unique client needs, providing tailored solutions that improved overall satisfaction rates.
- Trained employees on computer systems, providing thorough documentation and other educational materials.
- Facilitated communication between IT departments and key stakeholders, ensuring all parties were kept up-to-date on project progress and critical information was disseminated effectively.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
- Reduced system downtime, conducting regular maintenance and timely updates.
- Optimized network performance by monitoring system metrics and adjusting configurations accordingly.
Education
Master of Science - Information Technology And Management
Avinashilingum University ADU
Coimbatore, India06-2009
Bachelor of Science - Information Technology
Institute of Finance Management IFM
Dar Es Salaam, Tanzania11-2006
Skills
- Operations management
- IT /Staff management
- Quality assurance
- Customer and client relations
- Staff training/development
- Decision-making
- Teamwork/Leadership and collaboration
- Communication skills
Certification
AXELOS ITIL certification
- Foundation in IT Service Management 2015
ACM TANZANIA
- ISO 9001:2008 certification (Quality Management System)
Audit
Languages
English
Native language
Swahili
Proficient
C2
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Managing Director
Kidesho Lodge
01.2020 - Current
Senior IT Support and Systems Administrator
CCBRT Hospital
03.2012 - Current
Lead Auditor/ Consultant
ACM Tanzania
02.2011 - 12.2011
Monitoring & Evaluation Team Member – Internship
Foundation for Civil Society - Tanzania
06.2010 - 02.2012
Computer Systems Analyst
Ministry of Home Affairs – Tanzania
03.2007 - 12.2008
Master of Science - Information Technology And Management
Avinashilingum University ADU
Bachelor of Science - Information Technology
Institute of Finance Management IFM
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