MWAJUMA MACHANO MKALI
ZANZIBAR
Summary
Highly skilled Revenue Officer with background in managing revenue matters, ensuring compliance and conducting audits. Strengths include ability to interpret complex tax laws and regulations, resolve financial discrepancies, and provide sound fiscal advice. Track record in implementing successful strategies for revenue generation and collection efficiency improvement. Exceptional analytical skills used to identify potential areas of risk or non-compliance.
Overview
12
12
years of professional experience
Work History
Revenue Officer
Zanzibar Revenue Authority
ZANZIBAR
08.2019 - Current
- Handled the collection of delinquent taxes and other debts owed to the government.
- Assisted taxpayers with inquiries related to their accounts, payment plans, and other financial matters.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Investigated taxpayer complaints regarding discrepancies in payments or billing errors.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Conducted investigations of alleged criminal violations and made recommendations for criminal prosecutions and civil penalties.
Cooking Bites and Decorating Birthday Cake
self
ZANZIBAR
01.2015 - Current
- Developed creative cake designs for customers based on their requests and preferences.
- Created a variety of decorations, including flowers, figurines, and other intricate details.
- Certify customer's needs.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
Volunteer Accoutants
Zanlaundry
ZANZIBAR
02.2018 - 06.2019
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Prepared monthly closing entries for multiple companies' books of records.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Performed general ledger reconciliations on a timely basis.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Created journal entries accurately and timely for month end close processes.
- Managed accounts payable and receivable, improving cash flow management.
- Posted financial data in Excel spreadsheets and managed inventory.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Call Center Agent
ZANZIBAR TELECOMMUNICATION LIMITED
ZANZIBAR
09.2012 - 02.2014
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Developed strong relationships with customers through effective communication skills.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Resolved customer service inquiries promptly and efficiently.
Education
Post Graduate Diploma in Accounting
Zanzibar Institute If Financial Administration
Chwaka11-2016
BBA (Accounting And Finance)
Zanzibar Universty
Tunguu12-2015
Diploma in Islamic Banking And Finance
Zanzibar Universty
Tunguu10-2011
O Level Certificate Equivalent
Kiponda High School
Kponda10-2007
Skills
- Account Monitoring
- Revenue Forecasting
- Tax law knowledge
- Investigative methods knowledge
- Account reconciliation abilities
- Information tracking
- Effective Communication
- Time Management
- Problem-Solving
- Fee assessments
- Recordkeeping and documentation
- Tax collection
- Problem-solving abilities
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Revenue Officer
Zanzibar Revenue Authority
08.2019 - Current
Volunteer Accoutants
Zanlaundry
02.2018 - 06.2019
Cooking Bites and Decorating Birthday Cake
self
01.2015 - Current
Call Center Agent
ZANZIBAR TELECOMMUNICATION LIMITED
09.2012 - 02.2014
Post Graduate Diploma in Accounting
Zanzibar Institute If Financial Administration
BBA (Accounting And Finance)
Zanzibar Universty
Diploma in Islamic Banking And Finance
Zanzibar Universty
O Level Certificate Equivalent
Kiponda High School
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