Mwajuma Semndeli
Banker
Dar Es Salaam,02
Summary
History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Branch Supervisor
Tanzania Commercial Bank
Kibaha Town, Pwani
02.2021 - Current
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
Branch Credit Officer
Tanzania Commercial Bank
Morogoro, Morogoro
04.2019 - 01.2021
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- · Managing the branch loan portfolio by ensuring close follow ups of respective customers.
- · Follow-ups on non-performing loans/customers that are not paying their loan as per the agreement
- · Prepare and ensure weekly, monthly, quarterly, annual and any other reports on loan portfolio are accurate, complete, and prepared on schedule.
Bank Operations Officer
Tanzania Commercial Bank
Iringa, Iringa
10.2015 - 04.2019
- Developed and implemented strategies for top-tier customer service.
- Monitored performance and completed performance appraisals for reports.
- Oversaw branch operations and workflow for consistency.
- Conducted cash and key audits for controls and compliance.
- Assisted with daily cash and ATM balancing.
- Recommended new procedures to boost consistency and customer experiences.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
Mystery Shopper
SAVINGS BANKS FOUNDATION FOR INTERNATIONAL COOPERATION (SBFIC)
Dar es salaam, Dar es Salaam
06.2015 - 09.2015
- Shopped competition regularly to identify value offerings.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Exceptional computer skills
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Operations Assistant
Ultimate Security (T) Ltd
Dar es salaam, Dar es salaam
05.2014 - 06.2015
- Gathered, organized and modeled data to assist management in making key decisions.
- Managed and maintained file system covering expenses, reports and support documentation.
- Prepared and proofread reports detailing operations activities.
- Assisted with facility scheduling and customer service.
- Conducting risk assessment survey for new and existing clients
- Conducting analysis on the crime that have happened on each month and follow-up updates of the crime and document.
- Solved problems timely and effectively, ensuring customer satisfaction.
Administrative Assistant
Oriental imports (T) Ltd
Dar es Salaam, Dar es salaam
03.2013 - 04.2014
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
BBA - Business Administration
College of Business Education
Dar Es SalaamSkills
Security awareness
Currency transaction management
Credit and collections
Workflow planning
Documentation and control
Business administration
Multitasking Abilities
Timeline
Branch Supervisor
Tanzania Commercial Bank
02.2021 - Current
Branch Credit Officer
Tanzania Commercial Bank
04.2019 - 01.2021
Bank Operations Officer
Tanzania Commercial Bank
10.2015 - 04.2019
Mystery Shopper
SAVINGS BANKS FOUNDATION FOR INTERNATIONAL COOPERATION (SBFIC)
06.2015 - 09.2015
Operations Assistant
Ultimate Security (T) Ltd
05.2014 - 06.2015
Administrative Assistant
Oriental imports (T) Ltd
03.2013 - 04.2014
BBA - Business Administration
College of Business Education