Mwajaa Rashid
Dar es Salaam
Summary
To be one of the best Administration, customer service provider and marketing in business industry with one goal in common utilizing my entire skills and experience to deliver the best result for my company’s welfare and personal satisfaction Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
HJFMRI
Mbeya
05.2021 - 02.2025
- Providing support and assistance to administrative service manager and all directors to ensure that program services are provided in an effective and efficient manner
- Collect, sort and distributing incoming and outgoing mails, parcel, and documents
- Coordinating organization trainings and event.
- Receiving and crosschecking travel and logistics request
- Manage to comply with the organization policies and procedures
- Manage to assist all travels request on time
- Manage to enhance teamwork and accountabilities
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
DIRECT SALES EXECUTIVE OFFICER
CRDB BANK PLC
Dar es Salaam
05.2020 - 05.2021
- Sales Planning and Execution: Develop and implement daily sales plans to attract new customers, cross-sell, and upsell bank products and services to help customers select a policy, explain policies, and maintain each client’s insurance records
- Customer Relationship Management: Establish and maintain business relationships, ensuring timely follow-up to close deals and address customer inquiries to facilitate the quality of service that customers get from the stations
- Account Monitoring: Monitor newly opened accounts to ensure active usage and resolve any customer issues that arise
- Compliance and Operations: Manage sales and operational activities to ensure adherence to bank policies, procedures, and regulatory requirements
- Successfully exceeded monthly and quarterly sales targets by acquiring a high number of new customers
- Built a strong portfolio of new clients by using direct sales strategies, leading to higher customer retention rates
- Boosted adoption of CRDB Bank’s digital banking services, including mobile and internet banking
- Worked closely with branch managers and sales teams to align sales efforts with overall business objectives
MARKETING AND MEMBERSHP OFFICER
NATIONAL HEALTH INSURANCE FUND
Zanzibar
03.2018 - 09.2018
- Searching for beneficial clients to join the healthy policy through educational campaigns about the service given by the organization
- To help customers select a policy, explain policies, and maintain each client’s insurance records
- Ensuring customers healthy ID card are provided on time
- To facilitate the quality of service that customers get from the stations
- To enhance insurance reputation through client immediate response to their requests and exploring opportunities to add value
- Succeeded to register new customers and issue more than 1200 ID card in six-month time
- Succeeded to approach more than 500 potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups
ASSISTANT MARKETING OFFICER
INTERGRATED MARKETING SOLUTION
Dar es Salaam
06.2015 - 10.2015
- To determine the demand for product and services offered by the firm and its competitors and identifying potential customers
- To develop pricing strategies with goal of maximizing the firm’s profits while ensuring customer’s satisfaction is maximized
- Met 85% target sales through enhancing promotion and advertisement on Facebook and e-marketing platforms
- Manage teamwork 7 direct representatives and one representative agency through working with cooperation and accountability
- Managed to rise the corporate brand image
SALES REPRESENTATIVE
UNILEVER TANZANIA
Dar es Salaam
01.2015 - 06.2015
- To present company products and services and selling them to both current regular customers and potential new customers
- Also participating in planning and execution of product promotional campaigns
- And lastly Following up with customers for collection of payment for Unilever products
- Participated in more than 10 marketing events, seminars, telemarketing events and trade shows, where new products were showcased, and new product developments discussed
- Succeeded to raise company regional sales by 35%
Education
Bachelor of business administration - marketing
Jordan University College
Morogoro, Tanzania11-2018
Diploma - Records Management and archives
Tanzania Public Service College
Mtwara, Tanzania06.2014
Certificate - Record Management and Archive
Tanzania Public Service College
Mtwara, Tanzania06.2012
Certificate - secondary education
Dr. Didas Masabury Secondary School
10.2009
Certificate - primary education
Reginald Mengi Primary school
09.2005
Skills
- Administration
- Marketing
- Sales
- Product promotion
- Research
- Microsoft Office
- Travel coordination
- Event planning
- Expense reporting
- Customer service
- Branding
- Records management
- Communication skills
- Team collaboration
- Time management
Hobbies and Interests
- Swimming
- Travelling
- Watching movies
References
- Elikira Nnkya, CRDB BANK, Branch Manager, P.O.BOX 268, Dar es Salaam, +255767637195
- Venance Kway, HJFMRI, Human Resource Officer, P.O.BOX 6396, +255 752640721
- Rajab K. Mohamed, Integrated Marketing Solution, Project Manager, P.O.BOX 438, rajabkaratunga@gmail.com, +255 756 420 745
Certification
- NOSCH certificate from OSHA
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
ADMINISTRATIVE ASSISTANT
HJFMRI
05.2021 - 02.2025
DIRECT SALES EXECUTIVE OFFICER
CRDB BANK PLC
05.2020 - 05.2021
MARKETING AND MEMBERSHP OFFICER
NATIONAL HEALTH INSURANCE FUND
03.2018 - 09.2018
ASSISTANT MARKETING OFFICER
INTERGRATED MARKETING SOLUTION
06.2015 - 10.2015
SALES REPRESENTATIVE
UNILEVER TANZANIA
01.2015 - 06.2015
Bachelor of business administration - marketing
Jordan University College
Diploma - Records Management and archives
Tanzania Public Service College
Certificate - Record Management and Archive
Tanzania Public Service College
Certificate - secondary education
Dr. Didas Masabury Secondary School
Certificate - primary education
Reginald Mengi Primary school
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