Mussa Mayala

• Handle Corporate (CIB) and Retail portfolio with the new and renewal target
• Maintaining, Generating and managing existing and new businesses by contacting potential clients to establish rapport and arrange meetings.
• Designing and developing Health and Life Insurance products in collaboration with insurance partners to be sold in the insurance market.
• Enhancing a health relationship between Bancassurance and Exim Bank Relationship Managers and Branch managers in execution of insurance business
• Prepare various analytical business reports and advising the Head Bancassurance on the way forward. Prepare and submit weekly, monthly & quarterly reports
• Supervise all the insurance specific personnel in all the branches and assist them in selling Health and Life insurance products and services.
• Conducting business reviews to ensure clients are satisfied with their products and services. Initiate, develop and maintain quality long term business relationships with clients to ensure high renewal of business based on the service plan.
• Co-ordinate training on general insurance products.
• Regular client service visits, sta benefits presentations, face time with clients and members, health talks, member education drives and sta presentations.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Ensured compliance with all applicable laws, regulations, industry standards.

• Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiative
• Developed relationships with Banks, Brokers,Agents and new clients and typically exceeded 2022 sales target by 40%.
• Consistently exceeded sales volumes on a monthly basis.
• Improved delivery of Customer Service by realizing overall increase in customer satisfaction
• Retained the company’s top customers in the wake of strict competition in Insurance Market.
• Working closely with Claims Department and make sure all claims intimated are replied to the clients
• Developed new sales scripts and strategies to expand profit opportunities.
• Delivered engaging insurance products presentations to new agents,brokers and new clients, explaining technical information in simplified language.
• Identified, recruited and trained over 30 new highly-qualified insurance agents in the year 2022.
• Coordinated sales weekly meetings for over 15 staff members to discuss developmental sales strategy, best practices and process improvements.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Evaluate performance across each bank with a key focus on managing the manpower, activity and productivity levels.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Increase the number of bancassurance partners by creating mutually beneficial relationships with the various bank agencies.
• Identify and create partnerships with banks in order to sell insurance products through the bank
• Explore opportunities to develop new markets/ segments in line with company sales strategy from time to time
• Drive the achievement of annual, quarterly and monthly production budgets and targets
• Track and analyze market trends, staying updated with the latest developments in the industry and competitor activities
• Train, coach and support new and existing Agents to achieve sales targets.

· Co-ordinate and supervise the branch staff and ensure that company policies and procedures are adhered to.

· Meet the various revenue targets as agreed on from time to time with respect to new business and renewal retention.

· Ensure accurate and competitive quotations are prepared and are in compliance to minimum rates as published by TIRA.

· Develop and maintain excellent relations with Brokers, Agents, Direct Sales Representatives and other channels and ensure excellent customer service to existing customers and prospective clients.

· Identify and develop new distribution outlets

· Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage in the branch catchment area.

· Train intermediaries on the general insurance products.

· Oversee underwriting procedures in the branch to ensure sound acceptance of risk.

· Ensure collection of premium as per credit control policy.

· General management and administration of the branch office

· Deliver on the performance requirements as defined by the departments’ strategy map, balanced scorecard and personal scorecard.

· Premium collection

· Sales revenue

· Gross loss ratio

· Compliance

· Review all applications for insurance –determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.

· Ensure all unallocated receipts are communicated to the all channels and follow up to be posted into the system.

· Build a strong client relationship by acting as an interface between the bank customers and the insurance company.

· Preparing Quotations and Tax Invoices as per terms agreed.

· Prepare certificates and cover notes where necessary

· Preparing policy documents, debit & credit notes & endorsements and authorising them within authority limits

· Ensuring premiums are settled as per company policy

· Assess the loss ratios and ensuring that only quality business in invited for renewal

· Reviewing renewal terms, ensuring renewal notices go out on time and following up renewals to ensure high retention rate

· Review of suspense items and follow up on outstanding requirements with a view to reconciling them on time

· Timely processing of quotations and tender documents, credits and refunds.

· Maintain high standard level of customer service - responding to general underwriting enquiries (walk-in clients, telephone and emails)

· Liaise with Bank as intermediaries and direct clients on issues relating to their policies.

· Implement credit control policy and ensure that premiums are debited and collected as required

Preparation and dispatch of statements to brokers and agents

-Timely collection of premium debts from brokers and agents as per credit terms.

-Ensure verification of premium payment before claims are registered

-Daily and month end reporting and account reconciliations

-Ensure strict adherence to company credit control policy

-Report on time to underwriting team business not paid over 60 days

-Working hand to hand with Operation and Tendering Department to make sure every completed project is quoted and invoiced if agreed

-Chasing debt by telephone and email and reducing debtor days

-Allocating payments in accordance with customer remittances

-Daily and month end reporting and account reconciliations

-Investigating and resolving queries relating to non-payment of invoices