Mussa Sumuni

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

•Shared new challenge with my team and find way to solve them.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Inspected dishes and utensils for cleanliness.
• Stayed up-to-date on menu changes to help customers make food choices.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Scheduled and confirmed appointments and meetings for senior management team.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Answered and quickly redirected large volume of calls on central system.
• Received and routed business correspondence to correct departments and staff members.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Set up glassware, liquor and other necessary supplies for special events.
• Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
• Developed new signature cocktails to support bar marketing brand and increase profits.