Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Muskaan Kassam

Muskaan Kassam

Dar es salaam,Tanzania

Summary

Hardworking and passionate candidate with strong organizational skills and a positive attitude. Ready to help the team achieve company goals.

Overview

4
4
Languages
6
6
years of post-secondary education
2
2
years of professional experience

Work history

Customer support representative

PARIMATCH
, Dar es Salaam
2023.08 - 2024.02

Customer support representative

Alpha Digital
Dar es salaam
2024.04 - 2024.12

Customer support representative

Dar Link
Dar es salaam
2024.12 - 2025.03
  • Maintained an up-to-date database of customer information by routinely reviewing and inputting data.
  • Responding to customer inquiries through various channels such as phone calls, emails, and live chat.
  • Addressing and resolving customer complaints in a professional and empathetic manner.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Office administrator

WeManage Networks
Dar es salaam
2025.04 - 2025.09
  • Prepared invoices accurately to ensure correct billing procedures were followed.
  • Coordinated meetings and appointments, ensuring effective time management.
  • Maintained office supplies, reducing downtime due to lack of resources.

Education

A-Levels -

Almuntazir Islamic International Seminary
Dar es Salaam
2021.06 - 2023.05

MYP 4 & 5 -

Aga Khan Academy Mombasa
Dar es Salaam
2019.08 - 2021.05

GCSEs -

Aga Khan Mzizima Secondary School
Dar es Salaam
2017.07 - 2019.07

Certificate -Finance in Business -

Power Computers Ltd
Dar es Salaam
2025.03 - 2025.04

Certificate - Tally for beginners -

Power Computers Ltd
Dar es Salaam
2025.05 - 2025.06

Certificate in Accounting -

The Institute Of Finance Management
Dar es Salaam
2025.09 -

Skills

  • Painting

  • Office 365 usage

  • Leadership

  • Teamwork

  • Communication skills

  • Problem-solving and complaint-handling

  • Time management

Languages

English
Fluent
Swahili
Fluent
Hindi
Advanced
Kutchi
Intermediate

Timeline

Certificate in Accounting -

The Institute Of Finance Management
2025.09 -

Certificate - Tally for beginners -

Power Computers Ltd
2025.05 - 2025.06

Office administrator

WeManage Networks
2025.04 - 2025.09

Certificate -Finance in Business -

Power Computers Ltd
2025.03 - 2025.04

Customer support representative

Dar Link
2024.12 - 2025.03

Customer support representative

Alpha Digital
2024.04 - 2024.12

Customer support representative

PARIMATCH
2023.08 - 2024.02

A-Levels -

Almuntazir Islamic International Seminary
2021.06 - 2023.05

MYP 4 & 5 -

Aga Khan Academy Mombasa
2019.08 - 2021.05

GCSEs -

Aga Khan Mzizima Secondary School
2017.07 - 2019.07
Muskaan Kassam