MUSA ELIREHEMA PAULO
Summary
With a strong track record in the hospitality industry, including roles at esteemed properties such as Ngorongoro Coffee Lodge, Escarpment Luxury Lodge–Manyara, Serengeti Escarpment Luxury Camp, and Serengeti Misako Luxury Camp, I bring well-rounded expertise in beverage service, guest relations, and operational support. Known for delivering exceptional guest experiences, I have consistently enhanced service standards, increased guest satisfaction, and supported overall team performance.
My hands-on experience spans across beverage service, front-of-house operations, and a solid background in housekeeping and multi-departmental collaboration. I am highly adaptable, solution-focused, and possess strong interpersonal and communication skills that contribute to smooth day-to-day operations and high levels of guest loyalty.
Equipped with a strong foundation in customer service and a passion for excellence, I am eager to grow further in the hospitality industry—particularly in roles that value versatility, teamwork, and a guest-centric approach.
Overview
3
3
years of professional experience
Work History
Food and Beverage Manager
Serengeti Misako Luxury Camp
12.2024 - 07.2025
- Curating the Guest Dining Experience
- Menu Development & Culinary Coordination
- Ensures adherence to hygiene, health, and safety standards in all F&B operations.
- Guest Interaction & Feedback Handling
- Event Planning & Special Occasions
Waiter & Barman
Serengeti Escarpment Luxury Camp
10.2023 - 12.2024
- Table & Bar Setup and Presentation
- Upselling & Enhancing Guest Experience
- Adherence to Hygiene & Safety Standards
- Managing Bush and Outdoor Dining Events
- Stock Control & Inventory Assistance
Waiter & Barman
Escarpment Luxury Lodge-Manyara
03.2023 - 09.2023
- Handling Payment & Billing if required
- Ensuring Guest Safety During Service
- Assists and planning during special functions such as weddings, private events, or holiday celebrations
- Provide bar services for special events, including private safaris, bush dinners, and sundowner sessions
Housekeeping
Escarpment Luxury Lodge-Manyara
05.2022 - 01.2023
- Maintaining Cleanliness and Presentation of Guest Rooms
- Preparing Rooms for Guest Arrival
- Cleaning and Maintaining Public Areas
- Laundry and Garment Care
- Turndown and Daytime Refresh Services
Trainee
Ngorongoro Coffee Lodge
01.2022 - 04.2022
- Handles guest laundry with care, including washing, ironing, folding, or dry-cleaning as needed
- Ensures pathways, public areas, viewing decks, and public restrooms are clean, safe, and inviting for guests at all times.
- Sets up rooms according to lodge standards, including fresh flowers, welcome notes, personalized amenities, and turndown service.
- Ensures all guest rooms and suites are spotless, well-organized, and beautifully presented.
Education
Certificate of Hotel Management - undefined
Karatu College
01.2021
Certificate of Secondary Education - undefined
Kansay-Secondary School
01.2020
Certificate of Primary Education - undefined
Kansay-Primary School
01.2016
Skills
- Strong organization
- Customer service expertise
- Guest relations
- Problem solving
- Team Work
- Time management
- Adaptability and fast learning
- Leadership and Management
- Communication skills
- Creative and Hard working
Online Profile
https://bold.pro/my/felister-deogratius-250220115600/278r
<Enter your own>
Nationality: Tanzanian
Disclaimer
I the undersigned person, hereby certify that the information given here is true to the best of my knowledge and that belong to me.
Timeline
Food and Beverage Manager
Serengeti Misako Luxury Camp
12.2024 - 07.2025
Waiter & Barman
Serengeti Escarpment Luxury Camp
10.2023 - 12.2024
Waiter & Barman
Escarpment Luxury Lodge-Manyara
03.2023 - 09.2023
Housekeeping
Escarpment Luxury Lodge-Manyara
05.2022 - 01.2023
Trainee
Ngorongoro Coffee Lodge
01.2022 - 04.2022
Certificate of Hotel Management - undefined
Karatu College
Certificate of Secondary Education - undefined
Kansay-Secondary School
Certificate of Primary Education - undefined
Kansay-Primary School
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