Moureen Severin
Summary
Adept at problem-solving and renowned for exceptional customer service, my tenure as an M-pesa Agent at Agent showcased my ability to enhance client satisfaction and resolve complaints efficiently. Leveraging positive attitude and meticulous attention to detail, I significantly improved operational efficiency and client relations without exceeding a single numerical percentage in achievements.
Overview
2
2
years of professional experience
Work History
M-pesa Agent
Agent
06.2022 - 10.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Form Six Leaver - Business
Suma Engikaret Secondary School
Arusha TanzaniaSkills
- Problem-solving skills
- Positive Attitude
- Problem-Solving
- Customer service and care
Languages
English
Beginner (A1)
Timeline
M-pesa Agent
Agent
06.2022 - 10.2024
Form Six Leaver - Business
Suma Engikaret Secondary School
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