Moureen Kennedy Elias
Arcane Health LTD
Mwanza
4
years of professional experience
Dynamic administrator with a proven track record at Arcane Health LTD, enhancing operational efficiency through strategic scheduling and data confidentiality. Leveraged strong communication skills to streamline processes, boosting productivity by 20%. Adept at team building and leadership, driving results through effective decision-making and client communication.
Work History
Administrator
2 Years 4 Months- Coordinated scheduling and managed appointments for healthcare professionals.
- Assisted in maintaining accurate patient records and documentation compliance.
- Streamlined administrative processes to enhance operational efficiency within the office.
- Developed training materials for onboarding new staff members effectively.
- Implemented a digital filing system, improving document retrieval times significantly.
- Facilitated communication between departments to ensure continuity of care for patients.
- Monitored inventory levels and ordered supplies to maintain operational readiness.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Collected, arranged, and input information into database system.
Direct Sales Agent
7 Months- Developed strong client relationships to drive sales and enhance customer retention.
- Conducted product presentations to educate clients on features and benefits, improving engagement.
- Collaborated with team members to strategize and implement effective sales techniques.
- Managed client inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Analyzed market trends and customer feedback to identify opportunities for service improvement.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Internship
1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma
Bachelor of Accountancy - Business
Skills
Customer service
Data entry
Attention to detail
Recordkeeping and file management
Documentation and reporting
Decision-making
Team building and leadership
Data confidentiality
Scheduling
Time management
Employee supervision
Data analysis
Problem-solving
Bookkeeping
Record preparation
Expense reporting
Client communication
Verbal and written communication
Inventory control
Financial reporting
Languages
English
B2
Upper intermediate
Swahili
B2
Upper intermediate
Timeline
Administrator
Arcane Health LTD
03.2024 - CurrentRead More
Direct Sales Agent
Banc ABC
08.2023 - 03.2024Read More
Internship
Marine Services Company Limited
06.2022 - 07.2022Read More
Weruweru Secondary School
High School Diploma
Read More
Institute of Accountancy Arusha
Bachelor of Accountancy from Business
Read More