Moses Michael Mitimingi
Arusha
Summary
Detail-oriented hospitality professional with a strong work ethic and over four years in service roles. Recognized for consistently achieving high customer satisfaction ratings while efficiently managing high-volume sections in fast-paced environments. Hospitality expert skilled in delivering exceptional service and fostering team collaboration. Adept at managing multiple tables and maintaining efficient operations, consistently achieving high ratings in customer satisfaction surveys and enhancing overall dining experiences.
Overview
1
1
Language
7
7
years of professional experience
Work History
Receptionist
Lake Manyara Kilimamoja lodge
Arusha
01.2025 - Current
- Greeted visitors and clients warmly, fostering positive first impressions and customer relations.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Managed incoming calls, directing them to relevant departments to ensure timely responses.
- Managed incoming mail distribution, courier services, faxes, and photocopying documents.
- Organized and maintained filing systems for confidential documents, improving retrieval efficiency.
- Maintained an organized filing system for confidential client information.
- Coordinated interdepartmental communication to enhance operational efficiency.
- Processed payments and updated accounts to ensure accurate balance records.
Waiter/Barman
Lake Manyara Kilimamoja lodge
Arusha
07.2023 - Current
- Consistently received high ratings on customer feedback surveys.
- Delivered exceptional customer service by efficiently managing orders and clearing tables.
- Managed high-volume section of restaurant, effectively handling multiple tables.Managed restaurant section efficiently during peak hours
- Collaborated with kitchen staff to ensure timely dish preparation and presentation.
- Trained and mentored junior staff, enhancing overall team performance.
- Fostered positive team environment, driving achievement of shared goals.
Waiter/Butler
Ngorongoro Lodge & Camps
02.2022 - 04.2023
- Surpassed sales targets by delivering exceptional customer service and ensuring timely order fulfillment.
- Provided attentive service in a high-volume environment, enhancing overall customer experience.
- Leveraged in-depth menu knowledge to provide tailored recommendations and accommodate customer requests.
- Partnered with kitchen staff to guarantee prompt dish preparation and presentation.
- Crafted and served cocktails with attention to quality and consistency.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Waiter/Butler
Acacia Farm Lodge
01.2020 - 01.2022
- Delivered exceptional customer service by efficiently taking orders, serving food, and clearing tables.
- Received high ratings from customers on feedback surveys.
- Ensure a clean and organized dining area by wiping down tables, restocking supplies, and maintaining overall appearance.
- Demonstrated a positive attitude while collaborating with coworkers in a fast-paced environment. and work well with a team to achieve common goals.
Education
Certificate - Hotel Management
Sila College
Arusha07-2019
Secondary School Certificate - Certificate of Secondary Education in Division Four
Welwel Secondary School
Karatu01-2014
Some College (No Degree) - Food and Beverage Department as a Waiter/Barman
Sila College
ArushaSkills
- Handheld POS systems
- Microsoft Office suite
- Customer service excellence
- Adaptability in fast-paced environments
- Organizational skills
- Team collaboration
- Hospitality industry knowledge
- Call handling
- Payment processing expertise
- Customer feedback analysis
- Record keeping
- Front desk management
Accomplishments
- Achieved a consistent record of high customer satisfaction ratings as a waiter, demonstrating exceptional customer service skills.
- Acquired a Full Hotel Operations certificate, gaining comprehensive knowledge of hospitality industry standards and practices.
- Maintained a clean and organized dining environment, supporting an upscale dining experience, and promoting team efficiency.
Personal Information
- Date of Birth: 11/17/97
- Gender: Male
- Nationality: Tanzanian
Languages
English
Advanced (C1)
C1
Timeline
Receptionist
Lake Manyara Kilimamoja lodge
01.2025 - Current
Waiter/Barman
Lake Manyara Kilimamoja lodge
07.2023 - Current
Waiter/Butler
Ngorongoro Lodge & Camps
02.2022 - 04.2023
Waiter/Butler
Acacia Farm Lodge
01.2020 - 01.2022
Certificate - Hotel Management
Sila College
Secondary School Certificate - Certificate of Secondary Education in Division Four
Welwel Secondary School
Some College (No Degree) - Food and Beverage Department as a Waiter/Barman
Sila College