MONICA MALALE LEONARD
Geita
Summary
Dynamic professional with a proven track record at Ako Group Ltd, excelling in customer service and inventory management. Adept at developing sales strategies and enhancing visual merchandising, I leverage strong financial management skills to drive results and ensure operational efficiency. Committed to fostering positive client relationships and achieving store goals.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Shop Attendant
Ako Group Ltd
Geita
01.2022 - Current
- Provided excellent customer service to enhance shopping experiences.
- Assisted customers in product selection and answered inquiries effectively.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Inspected returned items for damages and restocked them in appropriate areas.
- Collaborated with managers to develop strategies for increasing sales revenue.
- Collaborated with team members to achieve store goals and improve workflow.
- Handled inventory management, including tracking stock levels and reordering supplies.
- Trained new staff on store policies, procedures, and customer service standards.
- Operated cash register and processed transactions accurately and efficiently.
- To ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Managing inventory and ensure a fully stocked store
Volunteer,Loan Officer
Wazalendo saccoss limited
Geita
08.2021 - 12.2021
- Evaluated loan applications for various financing options.
- Assisted clients in understanding loan terms and conditions.
- Processed documentation for loan approvals and disbursements.
- Conducted basic credit assessments and customer follow-ups
- Communicated with clients to resolve inquiries and issues promptly.
- Conducted risk assessments to ensure compliance with lending policies.
- Provided guidance on credit scores and financial planning strategies.
- Supported daily office operations related to loan management
Accountant
Veprod company limited
Geita
01.2020 - 07.2021
- Prepared financial statements for monthly reporting to management.
- Assisted in budget preparation and expense tracking processes.
- Managed accounts payable and receivable functions efficiently.
- Managed accounting transactions efficiently
- Prepared budget forecasts
- Supported audits by providing necessary documentation and reports.
- Collaborated with team members to improve accounting procedures.
- Handled monthly, quarterly, and annual financial closings
- Reconciled accounts payable and receivable
- Ensured timely bank payments
- Computed taxes and prepared tax returns
Education
Diploma in Microfinance Management
Moshi Cooperative University (MOCU)
Moshi , Tanzania 11.2018 - 11.2019
Certificate in Microfinance Management
Moshi Cooperative University (MOCU)
Moshi , Tanzania 10.2017 - 11.2018
Computer Application Competence - Computer Course
Dove Computer Training Center
Geita , Tanzania 07.2017 - 09.2017
Certificate In Secondary Education -
Golden Ridge Secondary School
01.2013 - 11.2016
Certificate Of Primary Education (PSLE) -
Mwatulole Primary School
01.2006 - 09.2012
Skills
- Customer service
- Visual merchandising
- Inventory management
- Sales strategy development
- Financial management and accounting knowledge
- Computer literacy, including Microsoft Office applications
Languages
Swahili
First Language
English
Proficient (C2)
C2
Affiliations
- Charity organization for special groups
- Sustainable energy activist
- Financial stability strategies education to local business and organizations
- Advice on E-commerce and marketing strategies
References
References available upon request.
Timeline
Shop Attendant
Ako Group Ltd
01.2022 - Current
Volunteer,Loan Officer
Wazalendo saccoss limited
08.2021 - 12.2021
Accountant
Veprod company limited
01.2020 - 07.2021
Diploma in Microfinance Management
Moshi Cooperative University (MOCU)
11.2018 - 11.2019
Certificate in Microfinance Management
Moshi Cooperative University (MOCU)
10.2017 - 11.2018
Computer Application Competence - Computer Course
Dove Computer Training Center
07.2017 - 09.2017
Certificate In Secondary Education -
Golden Ridge Secondary School
01.2013 - 11.2016
Certificate Of Primary Education (PSLE) -
Mwatulole Primary School
01.2006 - 09.2012